Contact Guardian Connect US Support

by Gray2000

They say they are on top of everything they’re not!Look at any other medical device on Apple and I am sure they are up-to-date with the new phone this is ridiculous they can have it back! I never wanna use them again.

Update, I am now under the assumption that this is Apples fault, at least by there response to my complaint. I am to assume that all other companies that have medical devices on the iPhone are having the same problem with updates to their apps because Apple doesn’t give them enough time to get a work app up and running before they release a software update to the phone. So we should all complain to Apple for not giving enough time to them. Maybe a class action lawsuit to force Apple because thousands of people depend on the functionality of their medical devices on the phone. if Apple doesn’t care about people that use their service than it’s all their fault, not this little company that can’t upgrade to work on a new operating program after a month of it being out. So Apple Watch Out You Are On Notice.
Now respond to that one!

by SimplyTrouble

The app isn’t stable at all. I had to uninstall it because it had my entire phone frozen. I’ve had to calibrate at least 3 times a day because the app isn’t working properly. Last week the app updated and I had to pair my transmitter again. Which means I had to disconnect it from the sensor. Using this system is the worst decision I have made.

I’m editing this review to add that I called tech support as directed after my initial review. I pressed 4 for the stand alone CGM and was something connected to support for an insulin pump. The rep tried to transfer me to the right department, no one answered, and the call bounced back to that original rep I spoke with. This is sad. People depend on this app to assist with making medical decisions and it’s unreliable. This is unacceptable.

by Jesus.is.lord.of.all

If I could not give a star I wouldn’t. I upgraded my phone- in the process found out this app is not supported on the most updated software. Who know! I know have 3 months of supplies on a product I can’t use. Any responsible company would be able to roll with updates, however- I am left in the dust. I am beyond upset, as when I got the device I told the person from Medtronic that I was upgrading my phone, and he didn’t say anything about it not being supported. I called the tech support and they told me it could be 1 to 2 months before it was supported. I don’t know what to do for 1 to 2 months without the ability to continually monitor my glucose levels. Disappointed beyond what you can imagine.