HelpDeskEddy app not working? crashes or has problems?

HelpDeskEddy Status

Last Updated on 2022-05-17 by EddySoftGlobal OU

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Common HelpDeskEddy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpDeskEddy app on iOS and Android devices. Solve all HelpDeskEddy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpDeskEddy iPhone Issues and Solutions

HelpDeskEddy iOS app crashes, not working, errors
HelpDeskEddy iOS app network issues
HelpDeskEddy on iOS has black/white screen

HelpDeskEddy Android App Issues and Solutions

HelpDeskEddy has errors/crashing/not working
HelpDeskEddy server network connectivity issues
HelpDeskEddy has black screen

HelpDeskEddy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpDeskEddy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpDeskEddy app crashes or not working on Iphone (iOS):

Close and restart the HelpDeskEddy app on iPhone
Update HelpDeskEddy app to the Latest Version for iOS
Uninstall and reinstall HelpDeskEddy iPhone app
Update your iPhone to the latest iOS version

Fix HelpDeskEddy on iPhone unable to connect to server/internet connection issues::

To resolve HelpDeskEddy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpDeskEddy black/white screen (blank screen) on iPhone:

Follow the HelpDeskEddy iOS app troubleshooting guide Here →

HelpDeskEddy Android App Issues and Solutions

Fix HelpDeskEddy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpDeskEddy app issues:

Force Stop the HelpDeskEddy App
1. On android, goto "Settings" » click HelpDeskEddy app. » click "Force Stop".

Update HelpDeskEddy to the latest version on PlayStore

Clear HelpDeskEddy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpDeskEddy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpDeskEddy.

Fix HelpDeskEddy unable to contact server/ HelpDeskEddy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpDeskEddy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpDeskEddy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpDeskEddy on android.

Solve HelpDeskEddy black/white screens issue on Android:

Follow the HelpDeskEddy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EddySoftGlobal OU, developers of HelpDeskEddy.

About this app

Поддержка клиентов не должна прекращаться, когда вы покидаете свое рабочее место. Для этих целей создано приложение this app для iOS. По сравнению с полной версией HelpDesk/ServiceDesk системы, мобильное приложение имеет ограниченный функционал, но позволяет полноценно осуществлять удалённую поддержку клиентов. Где бы Вы не были, Вы всегда будете в курсе запросов клиентов, сможете на них реакировать. Так же в фоновом режиме приложение всегда Вас уведомит о важных событиях связанных с заявками. this app позволит Вам обеспечить прекрасный сервис - клиенты это оценят!