Vello app not working? crashes or has problems?

Vello Status

Last Updated on 2022-04-21 by Question Influencers

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Common Vello Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Vello app on iOS and Android devices. Solve all Vello app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Vello iPhone Issues and Solutions

Vello iOS app crashes, not working, errors
Vello iOS app network issues
Vello on iOS has black/white screen

Vello Android App Issues and Solutions

Vello has errors/crashing/not working
Vello server network connectivity issues
Vello has black screen

Vello iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Vello app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Vello app crashes or not working on Iphone (iOS):

Close and restart the Vello app on iPhone
Update Vello app to the Latest Version for iOS
Uninstall and reinstall Vello iPhone app
Update your iPhone to the latest iOS version

Fix Vello on iPhone unable to connect to server/internet connection issues::

To resolve Vello network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Vello black/white screen (blank screen) on iPhone:

Follow the Vello iOS app troubleshooting guide Here →

Vello Android App Issues and Solutions

Fix Vello not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Vello app issues:

Force Stop the Vello App
1. On android, goto "Settings" » click Vello app. » click "Force Stop".

Update Vello to the latest version on PlayStore

Clear Vello App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Vello app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Vello.

Fix Vello unable to contact server/ Vello internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Vello » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Vello » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Vello on android.

Solve Vello black/white screens issue on Android:

Follow the Vello android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Question Influencers, developers of Vello.

About this app

Connect with celebrities to learn from their knowledge, experience, tips and tricks and build through 1 to 1 interactions that can unlock your own potential. this app to connect and build with Celebrities 1 to 1. Send and receive personal video messages with your hero to see their genuine reaction and response with our picture in picture feature. this app connects you to your favourite personalities, celebrities and heroes via direct 1 to 1 video messages.