Portal SOS app not working? crashes or has problems?

Portal SOS Status

Last Updated on 2019-01-14 by Grupo Águia Branca

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Common Portal SOS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Portal SOS app on iOS and Android devices. Solve all Portal SOS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Portal SOS iPhone Issues and Solutions

Portal SOS iOS app crashes, not working, errors
Portal SOS iOS app network issues
Portal SOS on iOS has black/white screen

Portal SOS Android App Issues and Solutions

Portal SOS has errors/crashing/not working
Portal SOS server network connectivity issues
Portal SOS has black screen

Portal SOS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Portal SOS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Portal SOS app crashes or not working on Iphone (iOS):

Close and restart the Portal SOS app on iPhone
Update Portal SOS app to the Latest Version for iOS
Uninstall and reinstall Portal SOS iPhone app
Update your iPhone to the latest iOS version

Fix Portal SOS on iPhone unable to connect to server/internet connection issues::

To resolve Portal SOS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Portal SOS black/white screen (blank screen) on iPhone:

Follow the Portal SOS iOS app troubleshooting guide Here →

Portal SOS Android App Issues and Solutions

Fix Portal SOS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Portal SOS app issues:

Force Stop the Portal SOS App
1. On android, goto "Settings" » click Portal SOS app. » click "Force Stop".

Update Portal SOS to the latest version on PlayStore

Clear Portal SOS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Portal SOS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Portal SOS.

Fix Portal SOS unable to contact server/ Portal SOS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Portal SOS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Portal SOS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Portal SOS on android.

Solve Portal SOS black/white screens issue on Android:

Follow the Portal SOS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Grupo Águia Branca, developers of Portal SOS.

About this app

Já pensou em abrir e acompanhar sua requisições, além de realizar os principais processos de aprovação de rotinas pelo seu smartphone e tablet? O Portal SOS é uma ferramenta de service desk do Grupo Águia Branca. Com o Portal SOS - Mobile você poderá: abrir requisições de Service Desk, Apoio e Arquivo Central, além disso aprovar Requisições de Pessoal, Movimentação de Pessoal e Treinamento.