Contact Shop Support

by _contraband_

This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints:
1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool!
2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this.

Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...

by Thumbs Down HGTV

Love the order tracking of this app. It’s immediate and accurate and easy to follow. Hate? I hate that somehow this app has taken over my 4 pay options? When I purchase from a particular store I automatically receive the request to wmter my pin that is sent to me. However Shop Pay refuses to give me approval. So knowing I’m not approved for a 4 pay plan do you know how annoying it is to keep being forced into the Shop Pay 4 pay plan option that is never approved? I’m not sure how this option even got connected to the store I buy from but it honestly makes me angry every time I see the almost spam like request to enter a pin.

Got a response from the developer to my comment. I appreciate the quick response. To be clear however I’m okay with not being approved by Shop Pay. I use Klarna, Afterpay and Sezzle with no issues whatsoever. My issue is that with as great as this app is which is pretty much a 5 star app, it is frustrating that shop pay continues force the pin on me. I would think if a person is rejected the app should stop trying to force an approval continuously. Even if it’s with the store that’s doing it, it’s still Shop Pay that continues to pop up requesting a pin. It’s a turnoff.

by Maes Momma

I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.