Contact 5miles Support

by Blaqmare

Used to love this app years ago and my experiences on it were largely positive but lately I have noticed a disturbing pattern: sellers are either putting up fake ads, don’t seem serious about selling or will leave conversations hanging in messages with no explanation or resolution. I see it happen on 5miles way more than I see on other apps. I use apps like offerup, Craigslist and Facebook marketplace and my experiences are much better at these other places. People on these other sites seem motivated to sell and will respond in a fairly timely manner and usually resolve the conversations whether it leads to a sale or not. I’m not sure why this trend of lazy, unmotivated or rude sellers on 5miles but it’s been happening way too much and so I wanted to share that on here. Not sure if 5miles can do anything about this disturbing trend but bottom line I think they should know how buyer experiences compare at other places. And no, I’m not low-balling sellers or being rude to them when I contact. It’s just a consistent pattern I have noticed these days that sellers on 5miles seem unmotivated and often leave conversations hanging way more than I have seen at other selling apps or websites.

by NDIBRO

I can’t 100% prove it but I get messages from people who have not been active in multiple days or weeks. I think the app is looking at products that are not selling well and it sends automated messages from inactive accounts. The messages are asking questions like “ Do you have more pictures?” I always have at least 5+ pictures in my listings. When I ask what other pictures they want there is never a response. They ask “Can you give me more information?” I over explain each of my products to make sure that there is no confusion later in the process. But again when I ask what other information they are looking for, no response. I get the question are they being sold as a group or individually and in the listing it says “I am pricing/selling them individually.” Shocker no response from them either. I have yet to sell anything on here because the couple times I have had real interest the people don’t show up or they are expecting me to deliver a $15 product 30 miles from my house for free. Use a different app this one doesn’t seem to have an ethical setup!

by Buysellfanatic

I have had the app for a few years now and started running into an issue with posting. I wasn’t able to get past a certain point and kept giving me an error to where i couldn’t post any new items or even edit current posted items. I got so frustrated that i emailed their tech support to get the issue resolved. I emailed back and forth with now going on 4 people. At first they kept saying restart your phone and try reconnecting your internet and so forth which i thought was weird seeing as though my issue had nothing to do with any of those solutions. I then got an email from another department saying the reason for by denied purchase was due to not having enough “friends”. That’s when i knew they weren’t going to resolve the issue. Why is it so hard to fix a cliche on the app. I haven’t had this issue before so I’m not sure why it started now. It has made the app impossible to use which is very disappointing. I’ll be using other apps for my selling needs and keep this in mind when reaching out to a company like this. My issue is still currently unresolved.