Contact Autotrader Support

by Aaron102332

The developers have been destroying the app with each update over the years, to the point where it’s unusable now. I have been a longtime user of Autotrader and have been using it for over 5 years. The old app was the best. When they started to modernize the app, each update introduced new bugs and annoyances. The most recent update that introduced a new interface and a type search feature is the absolute worst thing. It was easy to tap make and model in the old app as it was front and center, but now it’s the search bar. The search bar does not recognize some very common models. For example, I type “S550” it brings up every Mercedes model except for the S550. If you do manage to find what you're looking for, when you apply the filter sometimes it doesn’t work, it shows the entire brand instead of what model you’re looking for. The app has had issues with it logging you out of your account for OVER A YEAR! How ridiculous is that? The newest issue is that, if you do manage to stay logged in, it won’t save cars that you want to save. Instead, it will give you an error. What’s also new is that if you tap on a vehicle to open the listing, it will show a blank screen. The app is literally unusable, in addition to showing us showing ads for this ridiculous performance, the developers and the company as a whole should be ashamed.

by Hold The Mayos

You’re looking for cars? How about an ad on something else that is not cars? Yes, that’s what you want. Touch any where in the app…even that car you’re trying to look at and no, it’s not going to take you to that car you were looking for but an advertiser that is paying us to funnel traffic to them and we can show them all the clicks we are getting that are in essence, falsifying customer interest. So after happily using this app for years, this current version I have recently deleted because you can no longer scroll vehicles and search results without the app leaving the search results every 2 to 5 seconds and bringing you to another advertisement in a web browser. No matter where you touch in the app at all, it prompts this as if you clicked an ad. I am not interested in the ads and this is just obnoxious. At first this was just irritating, but now it’s made the app completely unusable. I’d rather use other platforms that do not do this. Look, I get it, you have to pay the bills and monetize this content you provide in some kind of way. But you’ve lost me with the poor user experience here. Hope you figure this all out before you lose more of us and this app is no more. Appreciate how this used to be.

by Hollendeeziac

This app is just short of great but for the reasons it’s not, are nothing short of frustrating. If you search for cars and set a mileage or price parameter, lets say under 20,000 miles under $10,000. The search returns 80% of your results with cars that have unlisted mileage. Unlisted mileage doesn’t mean they forgot to list the mileage, it means the mileage is so high they don’t want you to know until you look into the vehicle. There’s no way to exclude these high mileage vehicles (or unlisted as they say), & its a huge waste of time to make people view them. You can’t sort them out to show only actual low mile vehicles, they mix the unlisted in with lets say 15,000. Even if you sort from low to high mileage, still mixes them all up. They could have made a minimum mileage search option, or a “exclude keyword”, but what they should do, is FORCE the advertiser to list the mileage. It is what it is, so put it in the ad. Auto Trader, you need to fix this, and stop making this a frustrating experience. Should be easy and enjoyable. Your developers clearly don’t USE the app, just test it. Maybe you should actually use it for a change, and work on sorting out these issues.