Shop Used Cars, Trucks, SUVs
Whether you’re looking for a new, certified,
used car or truck near you, it’s all here. With over 20,000 sellers in our
network and over 6 million cars to shop, if you can’t find it on the
Autotrader app, it...
Listed below are our top recommendations on how to get in contact with Autotrader – Shop All the Cars. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Autotrader – Shop All the Cars. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Autotrader.com, Inc
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This app is just short of great but for the reasons it’s not, are nothing short of frustrating. If you search for cars and set a mileage or price parameter, lets say under 20,000 miles under $10,000. The search returns 80% of your results with cars that have unlisted mileage. Unlisted mileage doesn’t mean they forgot to list the mileage, it means the mileage is so high they don’t want you to know until you look into the vehicle. There’s no way to exclude these high mileage vehicles (or unlisted as they say), & its a huge waste of time to make people view them. You can’t sort them out to show only actual low mile vehicles, they mix the unlisted in with lets say 15,000. Even if you sort from low to high mileage, still mixes them all up. They could have made a minimum mileage search option, or a “exclude keyword”, but what they should do, is FORCE the advertiser to list the mileage. It is what it is, so put it in the ad. Auto Trader, you need to fix this, and stop making this a frustrating experience. Should be easy and enjoyable. Your developers clearly don’t USE the app, just test it. Maybe you should actually use it for a change, and work on sorting out these issues.
AutoTrader is a massive and wildly successful company. They are the leading website for car searches. I love their website and they have been my go-to for years when buying/shopping for a vehicle. That said, their app is so poorly done it’s embarrassing. The app frequently crashes and the crashing problem has existing for a long while. With the recent dark mode update, the app looks terrible. The option wheels hide the text. The functionality is clunky at best compared to the online website. If I want to search for example a Nissan Altima and Maxima in both SL and SV trims, I have to search for 4 separate vehicles. I should be able to select multiple makes/models/trims in a list the way the website allows. I should be able to narrow down mileage limitations more than just the 5 allowed on the app. I could go on and on, but it’s nothing that other users haven’t already complained about. It’s just a shame that a company with nearly one thousand employs won’t do anything about it.
For the most part I love Autotrader. I find it very useful. I found my most recent vehicle purchase on it. But you guys really need to hammer out the glitches in your app. If I get particularly far in scrolling through a search the app just decides it can’t handle it and shuts down. Then I have to restart my search from the beginning and try to scroll back to where I left off. I think to myself “maybe I should check to see if there’s an update that fixes this.” Yes! An update there is. Great, let’s try this out again. Problem definitely “fixed.” It’s not crashing out of the searches any more because it will only let me see....oh, I dunno....50 of the results? Out of 1600. Yeah that’s just perfect. That’s exactly what I was hoping for. Just show me those 50 cars. And let’s forget all about the other 1550 I might be interested in. God forbid you let me see them, because obviously your app can’t handle it without crashing. I’m rolling my eyes so hard that if I was driving, I would crash like your app. Or, I just update my brain to the new software version that only lets me see 5 cars on the road at a time, and then I would never crash. Because that’s how things work, right?
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