Contact Hot Topic All Fandoms Welcome Support

When this app first came out, I really loved it, but as time went on, things just kept glitching. The wish list started first; it wouldn’t show my list or would say my list was empty. Then it stopped showing all tracking of packages; says “processing” all the way up until after it’s delivered (or not delivered in some cases). Then today it logged me out (which the app never has done before), and when I tried to log in, it says my log in info is wrong, changed my password, still didn’t work, but when I tried the actual site, my log in worked. But then the site let me down because when I went to check out, it wanted me to reenter my card info (even though it was already saved on my account and was not expired), and in the time that elapsed for me to reenter my card info, the item I was trying purchase sold out. Not happy with HotTopic all around right now.

Any time I’m searching for products I want, I get so frustrated and annoyed at the number of print-on-demand listings. A new listing for the same design in every different color and style. They clog up the search results and there’s no way to filter them out without filtering out other clothing items that AREN’T POD. Either give the option to filter these out, or do what literally any other retailer does; add the color choices to ONE listing, and maybe even style choices. The idea is that they’re custom-made, right? So let the buyer choose their size, color, and style for that design under one listing rather than making a bunch of different listings for every variation. I hate using the app JUST BECAUSE OF THIS. A lot of the things I look for have very few search results, and it’s hard to look for anything new when all I see is POD listings. Please fix this.

I bought from this app twice, bought from the mobile site countless times, never had an issue with the app until today. My second order; three dresses, they show up in the mail except one of them is not even a dress, but a shirt. Called customer service and they said they’d send me the right item; even got a new order number and everything! Only to get an email a day later saying that the new order that would send me the right item was cancelled. Like I said, never had a problem with the app before, so I checker the mobile site and see that my size was out of stock, which the app DIDN’T indicate at all. In short, I like the idea of the app and I really hope they fix it so that it is current and all of the information on the products is correct.