Contact Hinge Dating App Support

My husband and I have a poly relationship. We joined hinge and paid the high amount of $40 for three months. One day I went in to view the new messages we had and it wouldn’t let me sign in. I emailed them about it and this is the response I got. “ Your account was not deleted because of the particular type of relationship you're in or the type of relationship you're looking for. The reason that your account was deleted is because we require that each Hinge profile represent only one individual. We think it's important to have each profile represent only one person because we want to try to capture the richness and depth of a person. That's already incredibly hard to do for just one individual, let alone two. We absolutely welcome folks in poly relationships on Hinge and I'm happy to say that we have a growing poly community! Most poly folks on Hinge let other members know about their relationship status in their prompt answers or simply in the course of conversation in their messages.” This is a lie. This app is not for our kind of relationship. You can’t connect two accounts so if he and I wanted to do it the right way, we’d have to pay for two memberships. I wish there was a warning or an email or text they’d send to let you know your account had been deleted. We didn’t even know it violated their “rules.” We had been using it for THREE MONTHS, bu the moment our membership expired our account got deleted. TOTAL CRAP APP! DO NOT GET.

Well in theory their algorithm should be helpful. They only let you see people who are at your “level of attractiveness” but in actuality it doesn’t work. I means if you’re a person of color or a minority in any way you get sunk to the bottom of the attractiveness pool. I’m a type of person who some deem beautiful and some don’t, like a lot of women. I live in a city that is mostly white people and I do horrible in this app, my options of people to swipe on is almost offensive. My white friends who are the same attractiveness level don’t have that issue. When I go to other cities, I don’t have that issue. I enjoy bumble, where you just see everyone, you at least have a chance of someone finding you. Because of Hinges’ algorithms, only unattractive and creepy people see me so that’s the only likes I get and I see a 10th of what the city has to offer. This all makes it difficult for people who aren’t “typically” hot. It’s offensive but I’ve found a trick...I delete the app and restart my account every other week. In the beginning I’m able to see all types of people but within a week, I’ve been demoted and only see “my level of attractiveness”. In the first week people who I’m attracted to “like” me and I’m able to “like” as well and always end up chatting with people that I’m attracted to. I guess that’s the world we live in, where algorithms tell you your worth or at least the worth their coders feel you are.

So here’s my experience with this app, as far as how its set up to engage easy start up conversation with someone its pretty useful, I noticed that even though I could control the settings after I payed it still really wasn’t working good, I’d control the age distance height and all the other features that would become available once you paid (BUT!) even then it was still showing me people that were way to far away and the ages that I’d choose were way off as well. ANOTHER!!! Thing I Noticed!! It would only show me profiles that weren’t very popular even though you get Unlimited Likes after paying. For the profiles that are recommended for you as in the ones you’ll mainly like FOR THOSE!!! You can only send what they call ( Roses ) and you only get one every Sunday or you pay extra money to like those profiles that’s the only way to like those profiles you gotta pay more even though you already paid for the one month membership or six months. For the most part every now and then but VERY RARE! it would show me a popular profile that they would usually be like 1-3 hours away from my location, AND!! the last thing you gotta remember before you pay it’s a gamble because this app just like many other apps it really just depends how many people around your area actually have and use this app, if not many people have this app around your area it’s pretty much useless.....