AW Touchpoint Status

Last Updated on 2025-07-29 by American Well

I have a problem with AW Touchpoint

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Most reported problems

Connection

50.0%

Crashes

50.0%

Common AW Touchpoint Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve AW Touchpoint network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the AW Touchpoint App
1. On android, goto Settings » AW Touchpoint » click [Force Stop]

Clear AW Touchpoint App Cache and Data:
1. On android, goto Settings » Apps » AW Touchpoint » Storage » click [Clear Data] option. This clears both data and cache.
2. restart AW Touchpoint.

On android, goto Settings » Apps or Manage Apps tab.
Click AW Touchpoint » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto AW Touchpoint » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch AW Touchpoint

E-Mail: [email protected]

Website: 🌍 Visit AW Touchpoint Website

Privacy Policy: https://business.amwell.com/privacy-policy/

Developer: American Well

Mar 27, 2026, 02:17 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Connection
Mar 27, 2026, 02:17 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Connection
Mar 27, 2026, 02:17 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Connection
Mar 27, 2026, 02:17 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Connection
Mar 27, 2026, 02:08 PM
a if(now()=sysdate(),sleep(15),0) user from Amsterdam, Netherlands reported problems with AW Touchpoint : Crashes
Mar 27, 2026, 02:08 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Crashes
Mar 27, 2026, 02:05 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Crashes
Mar 27, 2026, 02:05 PM
a AndroidOS user from Amsterdam, Netherlands reported problems with AW Touchpoint : Crashes
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