AW Touchpoint app not working? crashes or has problems?

AW Touchpoint Status

Last Updated on 2024-07-31 by American Well

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Common AW Touchpoint Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AW Touchpoint app on iOS and Android devices. Solve all AW Touchpoint app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AW Touchpoint iPhone Issues and Solutions

AW Touchpoint iOS app crashes, not working, errors
AW Touchpoint iOS app network issues
AW Touchpoint on iOS has black/white screen

AW Touchpoint Android App Issues and Solutions

AW Touchpoint has errors/crashing/not working
AW Touchpoint server network connectivity issues
AW Touchpoint has black screen

AW Touchpoint iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AW Touchpoint app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AW Touchpoint app crashes or not working on Iphone (iOS):

Close and restart the AW Touchpoint app on iPhone
Update AW Touchpoint app to the Latest Version for iOS
Uninstall and reinstall AW Touchpoint iPhone app
Update your iPhone to the latest iOS version

Fix AW Touchpoint on iPhone unable to connect to server/internet connection issues::

To resolve AW Touchpoint network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AW Touchpoint black/white screen (blank screen) on iPhone:

Follow the AW Touchpoint iOS app troubleshooting guide Here →

AW Touchpoint Android App Issues and Solutions

Fix AW Touchpoint not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AW Touchpoint app issues:

Force Stop the AW Touchpoint App
1. On android, goto "Settings" » click AW Touchpoint app. » click "Force Stop".

Update AW Touchpoint to the latest version on PlayStore

Clear AW Touchpoint App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AW Touchpoint app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AW Touchpoint.

Fix AW Touchpoint unable to contact server/ AW Touchpoint internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AW Touchpoint » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AW Touchpoint » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AW Touchpoint on android.

Solve AW Touchpoint black/white screens issue on Android:

Follow the AW Touchpoint android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at American Well, developers of AW Touchpoint.

About this app

Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster. No more driving to the doctor or sitting in waiting rooms. No login is required for users accessing this video call functionality. • Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital. • Act as a video and phone dialer with Epic Haiku/Canto.