Engage app not working? crashes or has problems?

Engage Status

Published by Netalytics, LLC

Engage is a HIPAA compliant patient app for Methadone clinics. Using Engage
patients enrolled in a Methadone treatment program can: - Check in to the
dosing queue with the tap of a button - Pay any outstanding balance due to the
clinic via credit card through a secure network.

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Common Engage Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Engage app on iOS and Android devices. Solve all Engage app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Engage iPhone Issues and Solutions

Engage iOS app crashes, not working, errors
Engage iOS app network issues
Engage on iOS has black/white screen

Engage Android App Issues and Solutions

Engage has errors/crashing/not working
Engage server network connectivity issues
Engage has black screen

Engage iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Engage app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Engage app crashes or not working on Iphone (iOS):

Close and restart the Engage app on iPhone
Update Engage app to the Latest Version for iOS
Uninstall and reinstall Engage iPhone app
Update your iPhone to the latest iOS version

Fix Engage on iPhone unable to connect to server/internet connection issues::

To resolve Engage network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Engage black/white screen (blank screen) on iPhone:

Follow the Engage iOS app troubleshooting guide Here →

Engage Android App Issues and Solutions

Fix Engage not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Engage app issues:

Force Stop the Engage App
1. On android, goto "Settings" » click Engage app. » click "Force Stop".

Update Engage to the latest version on PlayStore

Clear Engage App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Engage app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Engage.

Fix Engage unable to contact server/ Engage internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Engage » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Engage » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Engage on android.

Solve Engage black/white screens issue on Android:

Follow the Engage android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Netalytics, LLC, developers of Engage.

100% Contact Match

Developer: Netalytics, LLC

E-Mail: [email protected]

Website: Visit Engage Website

60% Contact Match

Developer: MH Sub I LLC

E-Mail: [email protected]

Website: Visit MH Sub I LLC Website

About this app

this app is a HIPAA compliant patient app for Methadone clinics. - Pay any outstanding balance due to the clinic via credit card through a secure network. - Receive notification of appointments and clinic wide information. The this app app provides seamless integration to the clinics Methasoft Treatment Management system.