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I got this app at the request of my doctor’s office. However, we will never use this app again. Apparently my doctor also hates this app but her office is pushing this app to their patients. After many frustrating attempts to connect to each other, she told us to use another teleconference platform as a plan b, which worked like a charm. We offered to try another attempt using this service but my doctor had given up on this app and was just done. She refused to use this again and immediately told us about the other platform. THAT’S how bad it is to use this app.

The software is far from optimized because even with a 500mbps connection speed it still give a warning that there is poor wifi connection. My guess is it is too busy collecting private information in the background to sell to third parties instead of allowing for optimal video performance much like websites that use too many cookies for advertisers in the background and take forever to load a page.

I logged in and was put into the waiting room 10 min later I received a call from the office saying the doctor was on the call. They sent me another link. I filled in the information at least 3 times. I was asked to allow access to the microphone and was told to go to settings but was not sent to my settings where that permission is. I finally just spoke to my doctor on the phone. This is the worst telemedicine platform I’ve used.