AW Touchpoint Reviews

I have had to use AWTouchpoint at request of my physicians for 6 Telehealth appointments. There was a connection problem each and every time inspite of the pre appointment microphone/camera/speaker system check. The only thing functional is the precheck. Actual calls required 3-4 restarts for proper connection. Lose an average of 20 minutes that will be billed to my insurance provider for patient contact time.

The software is far from optimized because even with a 500mbps connection speed it still give a warning that there is poor wifi connection. My guess is it is too busy collecting private information in the background to sell to third parties instead of allowing for optimal video performance much like websites that use too many cookies for advertisers in the background and take forever to load a page.

I got the text from my provider as expected. Clicked on the link to connect, I could see my provider and she could see me but my microphone was muted (had a line through it). I could click on the icon but it wouldn’t unmute. I tried to edit the settings in AWTouchpoint but it asked for a ‘community PIN’ to access, which I didn’t have. My iPhone microphone was not muted so it was in AWTouchpoint . Totally unusable. Provider called me to conduct visit.

I got AWTouchpoint at the request of my doctor’s office. However, we will never use AWTouchpoint again. Apparently my doctor also hates AWTouchpoint but her office is pushing AWTouchpoint to their patients. After many frustrating attempts to connect to each other, she told us to use another teleconference platform as a plan b, which worked like a charm. We offered to try another attempt using this service but my doctor had given up on AWTouchpoint and was just done. She refused to use this again and immediately told us about the other platform. THAT’S how bad it is to use AWTouchpoint.

I waited for the Dr to join the call for a good while, not the apps fault, but the level of static and white noise AWTouchpoint puts out while waiting is crazy.

Most importantly I can’t understand why AWTouchpoint has a 2-3 second lag in the audio so you and your Dr are constantly talking over each other. Very frustrating app to use. I do video calls all day for work and AWTouchpoint is the worst video experience I have had so far.

AWTouchpoint kept disconnecting my video calls over and over. I have clean internet connection, never had a problem with other video call apps before. Please consider working on keeping a stable connection during video calls as we all know right now is a very difficult/different time period in the world. Many people need these calls for doctor appointments & many other important occasions that are to be attended.

I logged in and was put into the waiting room 10 min later I received a call from the office saying the doctor was on the call. They sent me another link. I filled in the information at least 3 times. I was asked to allow access to the microphone and was told to go to settings but was not sent to my settings where that permission is. I finally just spoke to my doctor on the phone. This is the worst telemedicine platform I’ve used.

I downloaded AWTouchpoint at the request of my Dr office. While getting it set up, I could see the woman I was speaking with but I could not hear her. She ended up calling me and said she could hear me just fine. There was nothing wrong with the volume settings on my end of the phone.
I see from another review someone else had the same issue with their iPhone. Is this an iPhone/android issue or is this a bug?

I NEED AWTouchpoint to work!

The communication was very good as far as audible however I could not see my healthcare provider but she could see me which made the session functionable. Also, I was signed on and did not hear from her for over 30 minutes until I called back and apparently there was a break in the communication. FYI

AWTouchpoint has some issues where when vertical or horizontal sometimes patient picture can be lost for provider

This method of communicating with my Health Team is super, especially during COVID. I wouldn't have it any other way as it is easy and simple enough for me and others to navigate.
Thank you for this service,
Debra

The best Doctor I have had. I’m 73yrs and her office has always responded and very easy to get to talk to her especially though this Application. Dr Hunters staff is very efficient, professional and very kind and eager to help me with my medical questions or problems. I can’t say enough what a wonderful doctor she is very knowledgeable in her field very personable and very easy to talk to. Answers all questions and explain about the medication or any questions that I am I have I never feel rushed with Dr. Hunter. God bless me with an excellent doctor. Thank you Dr. Hunter at staff.

Shannon Harding your the best. I couldn’t go on with life without you to tell you the truth you have stood by my side listen to me complain and cried, laughed, gave me some really good advice. you never criticize me you never blamed me you never made me feel like it was my fault. And if it was you put it into words that would make sense to me so I would understand things better. You would give me good referrals when you couldn’t help me and I thank you for that you’re the best and so are the staff member. Thank you to all of you. 🥰😀😊 Melanie

Just downloaded AWTouchpoint , waited for the text to come through, clicked on the link and was ready to go. Nothing extra had to be done. Simplest telehealth appt thus far and I’ve helped with a lot of them being a SNF social worker.

Used touchpoint for the first time today. First tried it from a text link. Had problems with sound quality that way. Went and got AWTouchpoint and sound was greatly improved and logging into the call was easy.

Over the last couple of years video calls have worked well for me. We have had Covid and since prople aren’t getting vaccinated I think it will be a while that I would prefer video visits. This was the easiest program to use for me. It would t let me tap a star so I give it a 5. 1Sleepless in SLC

Everything went smoothly. The fact that the doctor can send a text when they’re ready and then that can start the video conferencing makes it seem almost as simple as Google Duo, but with a much better privacy profile.

YAY! This was an excellent audio as well as visual quality appointment. Which is a great relief after 3 dreadful appointments with different providers in same provider network using this AmWell/ Avisia this week alone. I haven’t had trouble using it and I was visible as well as heard by my doctor, however the doctors were confused on audio and visual issues!

I am a Severe Trumatic Brain Injury survivor and I don’t drive. Today was my first time needing to use AWTouchpoint. AWTouchpoint allowed me to have a virtual meeting with my doctor to talk about getting a referral. I simply had to click the link and type my name. Then I was face-to-face with my doctor! This was a great way to meet and connect with my doctor. I highly recommend AWTouchpoint.

I loved the visit. I was in the comfort of my own home. Dr Kupersmith made the visit very thorough. I don’t suggest this for anyone who is not feeling well or has symptoms you should see the dr in person because he has the tools that could help you or go right to the emergency room otherwise this is a good method to discuss what you are feeling in the privacy of your own home. But once again please do not use this in place of a need for a dr or hospital .

Our family doesn’t have words enough on what it has meant to see our dad and for my dad to have the ability to hear us, see us earlier when we had to leave him at the hospital by himself. Especially went he went into ICU. Given us hope, believe it gives dad hope to not only hear us but to hear how prayers are going up for him.

Dr. George Hajjar is the best Oncologist I have ever met, yes he’s the only one I ever met. But I’m sure he is, he genuinely really cares about his patients. I can’t thank him enough except to live a long life to prove to him that his treatments that he chooses for me work.