Hitch Reviews

I have used Hitch as a student and it was good although there were couple of times when it got delayed but as a student I don’t have to care but as a professional I used it for the first time to take my flight from Austin. I specifically booked it early in the morning so that I will have plenty of time if something happens but the driver did not show up and they booked the cab after 3 hours and there was traffic on the way which led me to miss my flight and possibly loose my job I hope that doesn’t happen. But I won’t recommend this if you are on a schedule. They refunded me the credits but what’s the points it’s like you go to a restaurant and the food is bad and the owner says get the credits so you can visit and eat the food why will I go to the same restaurant where the food is bad.

I started using Hitch last year Hitch was great and so were the prices. Although there was a time when I was told to be at a drop-off location and stood there in the heat for hours because a driver was not found. There was also no communication at all. I had to call and ask what the issue was and no notification was sent out at all. I along with other passengers were standing there stranded. It was truly such a traumatic experience. I also feel like now that Hitch has gained some traction the prices for a ticket has SKYROCKETED. I used to pay 20 dollars for a ticket and now I’m paying 50+
I also think that there should be a standard to what car is allowed to be able to take people. I say this because one time I was in a car so small it was genuinely the size of a clown car. And it was a full ride. Definitely was a miserable experience there was not even space in the “trunk” to hold our belongings. We sat squashed and uncomfortable the entirety of the ride. So I think there should be some type of standard. I also think it would be nice if the passenger also knew prior to getting in the car there will be multiple pickup and drop-off locations.

I love this idea - I lived in Europe for a year and was a frequent user of Bla-Bla car. There are 2 features of Bla-Bla car that I would love to see with this app.
1. Driver and Passenger identity is public information, and if I remember correctly you can leave ratings. The most important part of this is being able to see who you are letting in your car, or whose car you are getting into.
2. Prices were actually affordable. Drivers would only charge $20-$30 a spot for short drives (2 hrs or so). If it were a longer drive maybe it would be $50-$60.
I needed a ride from Fort Worth to Waco the other day and it was $160… more expensive than renting a car in our inflated economy. For this reason I haven’t been able to afford to use the services yet.

I love using this app. As a college student it really helps to get around cities without having to drive myself. Putting on my headphones and getting work done on the way is great. I have used this app a couple of times mainly from college station to Austin and I have had great experiences. The customer team has been great always. The only thing I wish they could do better is on having a customer support phone number to help expedite the process when there is an issue. Even though they have a chat help available, I definitely think the phone number can help when there are issues. Other than that I really recommend using Hitch to anyone!

I first used Hitch in October 2020 to go home to houston for the week and surprise my parents. I was so happy to find this service because megabus was not operating Tuesday through Friday, and the greyhound stopped in San Antonio on its way to Houston, making it a 6 hour trip. The $25 price on this app for a group ride was unbeatable, and definitely worth it! My driver was friendly, and the car was clean. It was easy to quickly load up, and my luggage was no problem. I have since used the service 5-6 more times. The reason I gave it 4 stars is because the second time I used it the driver had a language barrier that made it difficult to find him, and one of the fellow passengers smelled strongly of cigarettes and asked to stop halfway to houston for a cigarette break, while talking constantly for the entire duration of the trip. Partly out of the control of this company, but there could be some regulation of chatter on a group ride.

As a college student this app has been a great and affordable option for going home and back. I’ve always been able to get a ride when I needed it, however there have been many inconveniences and since this operates like Uber it is not quite as reliable as a megabus or some other alternatives. There have been occasions where I’ve had to wait an extra hour or two after my originally scheduled pick up time because of drivers not showing up, but the this app customer service has always made sure I got a ride back eventually.

Any issues I have with this service are mostly due to the drivers themselves as opposed to the this app app or this app customer service.

I’d recommend this app for anyone not in a rush to get to where they need to be or anyone not wanting to travel by other means. It’s a solid option.

Previously wrote a negative review about their pricing jump but after husband and I spent an entire evening searching for alternatives, especially during the busy 4th of July weekend, this app still remains the best option, both price and service wise. Jen has been extremely responsive at all times and very patient and polite with answering any queries or concerns we’ve had. We booked a ride with them from Houston to Austin on 5th of July and confirmed the pick up and drop off addresses multiple times beforehand. The driver was given the wrong address as the dispatch probably forgot to copy the first number “3” in the pickup address provided which wasn’t a big issue as my friend only had to wait for 10 additional minutes. Everything else went smoothly. Thank you! Will probably use again as we don’t drive.

I took more than 20 rides in past 3 months and never been disappointed or never had to mismatch on my time bounds.

so I am student who traveled back-and-forth from Dallas to College Station every week for my single Monday class.
my experience says:
** I never had to become anxious about my travels to catch up my afternoon class because this app really has a good customer service and reliable arrangement team.

** also this app was really affordable across 180 miles (sometimes I paid almost equal money to Uber within Dallas for 5-15 miles 😑).

** the drivers are great folks, and I have some fondest travel stories with some of them.
I am an international student and getting along with American folks for three hours, sharing all kinds of experiences, talking about hobbies, music and everything that is possible was always best part.

** many times I caught up with my homework on the road too! Lol.

** having multiple available ride-schedules each day really helped a lot. sometimes I made back-and-forth journeys in one day. Took 9 AM morning ride and came back by 7:30pm evening ride!! I 10/10 recommend this service for cross-city travels.

many many thanks to the team!!

I have a recommendation for team though. if possible make ride history available; and when we are tipping our drivers through app, please let us know it reached them.

As somebody who regularly travels between cities and doesn't have a license (and isn't comfortable in buses because of the pandemic), this app has been an absolute LIFESAVER for me. I've used both their regular and their premier services, and both have been great, although I've found that the convenience of the premier service is definitely worth the price. The drivers are always very nice, and the customer support has been amazing every time I've spoken to them. I've used a lot of rideshare apps (like I said, I can't drive) and this app has by FAR the best prices I've found. I can't recommend this app enough!

I am so thankful I found this app when I moved to Austin from Houston. My mom constantly wanted to visit me but she doesn’t have the stamina for the 3 hour drive so I was able to have her use Hitch and it lifted so much of the burden off of her shoulders.

I’ve ridden from Houston to Austin and vice versa myself and it has be so helpful in the times when I needed to travel between cities last minute. Now I am able to do work during the rides or even get some rest and not worry about being constantly alert during the drive. The drivers have always been very respectful and safe as well!

I’ve used this app several times now for travel between Austin and Houston. The customer service is great and very accommodating. Even during the pandemic, I took several rides where I booked the entire car and also chose custom pick up and drop off when I had to travel to and from the Houston airport.
All the drivers were very nice and considerate. Once I had a driver who didn’t speak English ( and I don’t understand Spanish!). However he was kind enough to add his wife (who spoke English) to the call and she helped me figure out where the car was. Great service 😊👍🏽

As a college student without a car Hitch is extremely affordable and convenient! I have always felt comfortable on my rides and have almost always been paired up with other college students who were leaving or going to their hometown during breaks. My overall experience has been great and I would suggest Hitch to anyone who wants to travel long distance at an affordable price! I will say to keep in mind that the pick up/drop off locations are not always exactly nearest to the desired addresses so take that into account before planning a trip !

I use the this app app for my frequent visits to Houston. I recommend this for anyone who wants an alternative from the Megabus, Vonlane or even a long distance Uber/Lyft. I alternate between this app and Premiere this app depending on the time I leave. I enjoy the convenience of the Premiere option because it is door to door service. You won’t have to worry about calling a Lyft or Uber to drive you out to your meeting destination. Prices are great, most drivers I’ve had carried hand sanitizer, antibacterial wipes and all of them wore their masks. I love that this app is doing its part to ensure riders feel safe on their commute across Texas during the COVID-19 pandemic.

The drivers and support staff at this app are changing the way I travel in the State of Texas, and all for the better! I’ve used them dozens of times in the past few years and I’ve not once was my service less than sensational. During one of my trips I had a medical emergency and the folks at this app got me taken care of without delay. I’m very happy with the drivers, they take great care of me, and Hitch is very good too, I’ve never had any problems with it, very simple to use and easy to book services. With this app I have reliable, door-to-door service wherever I need to go in Texas. Keep it up Jen (and her team too!)

this app is a good company to work for and a great way to make extra money. It’s very flexible with your schedule, and all the passengers I have had have been friendly. It’s more personal than some bigger ride-share companies so the staff can assist you almost instantly. The newest version of Hitch itself is very user friendly and easy to use. Hitch does have a few glitches from time to time but with someone from the this app support team always available to help it doesn’t slow you down and the team fixes the small things quickly. I definitely would recommend using this app.

Overall excellent service. The one and only time I had a no show driver, the customer service was fast and excellent, even after hours. All my other drivers have been kind, clean, and reliable. It’s an excellent service. To be clear I have only used the premium service but if you schedule the right time, it is by far cheaper to be picked up at your door and dropped at the door of your location (specifically between San Antonio and Austin) than it is to take a ride share to a bus station, take a bus, then take another ride share to your location adds up to anyway. But yea overall it has been great!

I’ve been using this app for a over a couple years now and the greatest part about this service is that they guarantee a ride no matter what. There have been many occasions where I book a ride last minute or I’m the only rider but this app ensured that there is a driver to get me to my destination. The customer service is also tremendous, they’re always available to help if there are any issues or confusion and reply promptly. You also can’t beat the prices considering the fact that you’re being driven in a comfortable car that makes stops when you need and you can set the air conditioning to a temperature that is comfortable for you.

This is the best app if you like to travel cities to cities or if you have problem with getting a ride. I am a college student who doesn’t own a car and I always have to ask someone to drop me to my house and do back and forth which takes about 4 hrs. But ever since I got to know about this app from my family friend I have been in love with it. You can ride book any time anywhere. You don’t have to worry about booking ride before 3,4 days. The price is best out of all. Because who wants to spend 100,200 in lyft or uber when you can get this app in 70-80 % less price. I have been loving the rides and the customer service. I always book shared ride because they are less expensive and I get to have conversation with different people. I definitely recommend it.

I use this app a lot and I highly recommend it to all. It’s a creative solution to the problem of getting a ride long distance, between cities. Rather than have to use Greyhound/Megabus which has lots and lots of downside, or having to pay hundreds with Uber/Lyft, this app offers what we’ve been needing - low cost, enjoyable, and reliable rides to lots of different Texas cities and now I believe they have expanded out of state. All my drivers have been really cool. Once in a while I’ll have a driver who arrives late, but I can tell the company takes that very seriously and it has improved on this over time. Overall this app has been a godsend to me as I commute a lot for work. Very grateful and highly suggest trying it for yourself next time you need to travel to another city.

I stumbled across Hitch randomly - I was in Houston for work and I had some friends who live Austin. Normally I would fly, but I decided to give Hitch a try and I'm really happy I did. My driver arrived promptly on time, my ride was smooth and I was dropped off in Austin in 2 hours, which saved me the hassle of having to go through security and to through the flying experience (which during the pandemic we can all agree has become painful). In addition, customer service was spot on. Even though the customer service stated they weren't available on the weekends, I sent them a message prior to my ride on a Saturday and I got a prompt response. Five stars. This may be my first app review I've ever written but I wanted to share my great experience. I urge anyone who hasn't tried this service to try.

I got Hitch recommendation by word of mouth.

I booked a time to meet a driver in Houston. I waited at the Starbucks Hitch assigned and was able to check in 10 minutes prior to my departure time.

My app crashed and would not reopen after many attempts for the 20 minutes I tried to contact my driver. I was not able to locate a driver and I was never able to get a ride. I tried to contact the people at this app outside Hitch , but there was no customer service phone number. I was unable to get help from anyone.

Missing this ride led to my needing to scramble to find last minute transportation to Austin and nearly missing a class.

I would not recommend Hitch in its current form. It is clearly not a complete service.

My entire experience with them was pretty underwhelming. Hitch itself had multiple issues, as did the logistics of getting a ride to come. Also had to get on Hitch far before my time to go. I never felt truly safe on this ride, I questioned if the driver had even been background checked, however he answered that for me.. no. For all the trouble Uber went through it seems they’re just trying to slip through the cracks long enough to not be noticed, or until something bad happens. Guarantee most these good reviews are from the staff.

Hitch IS HORRIBLE! I honestly would rather walk to Houston than use an app like this. I’ll arrive at Houston at the same exact time. It tells me to wait 12 hours for my next ride, but in reality idk how long it really takes. Hitch keeps extending its time. I honestly couldn’t tell anyone how the service itself is seeing how I never was able to get to ride in the first place. If you really need a ride from Austin to Houston just use MegaBus. this app isn’t worth the headache. It’s so bad that I wanted to give it 0 stars, but by default I had to give it one. Honestly I don’t know who wrote the reviews. I’m ninety percent sure they’re just people working for the company.

Well, the premise of Hitch is wonderful. Regional ridesharing. A market which needs to have more options available to it. However, I, being a person who uses voiceover cannot access Hitch . Buttons are not labeled correctly so that voiceover users can access them. Or, they’re not labeled at all. I would assume this is an oversight on the developers part. So, hopefully I can come back when there are new updates to Hitch and report a better star rating. Right now, for those of you who are blind or visually impaired or use voiceover on your iPhone. Unfortunately, no. Waite, I have a feeling they will address this issue.

I tend to only travel back home on holiday weekends, and using the mega bus for this is awful. The prices are close to $60 one way and I’ve just never enjoyed riding buses in general. this app completely changed my travel experience with its prices, comfortable rides, and meeting some chill people. I actually find myself going back home more often now.

After two cancelled flights and 8 hours of delays, we were rerouted to a city that was not our destination. After messaging this app in hopes of getting a driver at 10 PM for a 3 hour ride, they responded within minutes and confirmed a ride within 30 minutes. So happy and grateful for this app! Highly recommend using them.

Great service, friendly drivers, and intuitive platform. As a student, I found this to be a really affordable and convenient way to travel from UT to Houston. A friend of mine showed Hitch to me and I would highly recommend to any other students or professionals trying to catch a ride!

this app exemplifies everything that makes ride-sharing so effective. From the moment I downloaded Hitch , the entire this app team was so accessible to my needs and questions. Their responses were so swift that at times I felt like I was living with the this app team! The ride felt like a seamless addition to my trip to Austin. I even expressed my concern with the Co-Founders regarding the amount of belongings I had on my ride, and they were gracious enough to carry some of my bags back to my apartment from the stop! Truly incredible service.

It makes getting a ride from college and back super easy plus I don’t have to be worried about missing a bus or meeting a deadline because everything is so flexible. It’s allowed me to work on my personal schedule and get to where I wanna go without any bumps.

This is such a great idea for traveling between cities. I’m a student and was stuck taking uncomfortable buses to get home. This is a much better option and the customer service response is super fast!

this app is absolutely incredible! I travel frequently between Austin and Houston for business trips, and absolutely love using this app. With this app, I can book a shared ride for an extremely affordable price, or the entire car for just a little more. this app’s incredibly flexible departure times removed the need for me to plan my ride in advance. Just booked 1.5 hours before I needed my ride and got it serviced! this app using coffee shops as pick up and drop off locations makes coming to the locations a pleasure. Extremely happy something like this app exists!

I planned a last minute trip from Houston to Austin. It was a great experience on both trips. Professional courteous drivers and great app customer service. Clean late model cars. Just think of your best Uber/Lyft experience and multiply it by 2.

I have clients to visit in Austin, I’m so glad I heard about this app! I hate taking the bus, really anywhere, and last-minute flights are really expensive, when they’re not sold out. this app is definitely the best way to get in & out of Austin.

I used this app ride last month. It was an awesome experience- ride came on time, driver was very polite, and car was super clean. Comfortable, convenient, affordable, and relaxed trip. I loved it and I am going to use this service again!!

Talked to a person through Hitch about cancelling a ride, and they gave a full refund, even though it had been 20 minutes since I scheduled the ride. Thanks!

SCAM ALERT Hitch is a Scam. No ride, no driver, no refund..do not use at all!

Hitch is NOT ANY GOOD WHAT SO EVER!!!!! It is the biggest con I have ever dealt with. I arranged transportation, paid the bill, then followed the instructions. My gut instinct actually was not good from the beginning, but I gave hitch a chance. I took an Uber to the Starbuck's where I was receiving texts from Hitch to be there an hour before departure. I was told an hour before I will know who is driving. I texted Hitch, jen let me know they do not have a driver and to just wait to see if they can "find"one. Jen told me they will refund my $$$. Another Lie. So, a week after my CONjob experience with the CON that is Hitch,,still No refund. Heather then tells me I have a credit...which means they took my $$$$ and I received nothing at al.DO NOT use this Fake Hitch app..i'm also reporting them to the Buissness Bureau for robbing, being a CON and outwardly lie that they even provide what they claim to. NO Good!!!