Contact Hop Fastpass Support

by Pajama Relay Team Member

Does not work with phones older than iPhone 6s. This little piece of information would have saved me some headache. I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. But TriMet was offering a $5 credit to try the app and I thought maybe they fixed the bugs. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. So I gave it a try, but I could not get it to work on any of my rides. Luckily the drivers are super cool and just let me on. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. They told me that my phone is too old to use the app and when I switched, my card was voided and I would not be able to go back to my physical card. So now I have to buy a new card and have funds locked up in an app that won’t work. I know a lot of people that have older iPhones. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with.

by Slice Twice

Not sure why we are going back in time and requiring so many steps just to board and/or needing to go to a grocery store to buy a physical card?? Got the app, said it wouldn’t work unless I updated my phone, finally got it and loaded it into apple wallet only to have it not work at all on the bus holding it at various angles near the reader for several minutes at a time. Finally gave up after both bus driver and I kept trying it. Emailed support to ask for my money back and they keep giving me answers 8 hours apart of trouble shooting ideas, most of which are already found on the internet so honestly don’t waste your time with them. I stuck with the tickets app so long since it worked fine and now finally forced to switch over, since it does not work on my phone I now need to find a physical one to purchase elsewhere. Why not just put these in the machines at the transit center like every other major metro area does? You can buy day passes there but for some reason not the refillable kind. This whole situation is absolutely crazy and archaic, just get a normal app that works!! Can’t imagine how much money they are losing because of people having issues with this.

by Britta A

I can’t tell if it’s a way to frustrate more people in the world by us getting this app or if it’s a way for the trimet to make more money by misleading people. Either way, two thumbs down.
I saw the reviews, sadly only after I used it and have had the most frustrating experience with the service workers of the app and the app itself.
If you’re new and looking for an app to take the bus, honestly just don’t. It has a lot of issues. And sadly I’m sure it’s an alright experience once the initial head ache is over (maybe, by the looks of these reviews probably not) but it’s hard to understand how people have gotten away creating an app with this level of difficulty and no tutorial before using, it shouldn’t be possible that this continues to happen. It comes off as a scam from my experience. I’ve wasted so much precious time trying to get my money back or at least credit to my bus card, I even showed proof of what I am owed. But no. Instead the folks working for the app simply don’t care. Stay away from this app!