Arvest Go Mobile Banking Reviews

by Thenley

This new app is horrid. I really don’t know who sat down, designed it, tested it, and then thought it was good enough to roll out. My biggest frustration is that it no longer has there ability to provide ongoing balance updates with every transaction, which was a huge plus with the previous app. As a matter of fact, it was my favorite thing about being able to have a banking app. This version has absolutely NO capability for it. In addition, the transfer function is longer and less functional, there is no facial recognition capability, it keeps asking for verifiable information even though I check to remember the device, and the snapshot is missed. If they can’t find a way to go back to ongoing balance updates (not a 1x daily push notification either), then I’d rather just find a bank that can function in today’s technology.

by EriAre123

App never updates. Will show negative balance several days back when it wasn't. Will not show any pending transactions that are pending when you call the automated line. Alerts don’t work. Every time I have sent messages about this all I get is please try to uninstall and reinstall ArvestGo . This is just a way for arvest to charge customers for NSF fees because they aren’t showing the right items... their old App was 100 times better. Giving a 1 only because there is no negative

UPDATE: After the original review I posted in January still having the same issue and it is now June and it has gotten worse. Transactions don't show pending from debit purchases balances are always off like showing negative and I call the automated line and I am positive. The only response I get from Arvest is have tried deleting ArvestGo and reinstalling it. I have 4 alerts set up and none of them come thru. Old banking app was 1000 times better and actually did what it was suppose to do. Thankfully my other bank is opening a local branch time to ditch Arvest after only banking with them for 12 years.

by Octoplegic

ArvestGo seems to SOMETIMES reflect transactions, and sometimes not. it makes it almost impossible to tell how much is in my checking account at any given time. for example, if i have 6 transactions in my “pending transactions” list, maybe two or three of them have actually been all ready cleared and the funds taken out, while the others haven’t. which ones are which? why doesn’t it say so? i need to be able to see how much money is left in the account assuming that all transactions have cleared. in addition to this problem, miscellaneous payments through paypal or to pay a credit card bill from my checking account take several days to even show up in the pending list, long after they have gone through. i don’t understand why ArvestGo is so highly rated. i find it extremely confusing and i often have to open my calculator app to manually add up pending charges to see how much money i’ve got left. ArvestGo is so frustrating, it makes me want to switch banks entirely. i miss the days when we could just text BAL and HIST to the arvest text number and get an accurate and real time breakdown of transactions. it was so simpe but it never failed me like ArvestGo frequently does. i really really dislike ArvestGo. please add features to make totals more transparent.

by IPhone Chief

ArvestGo stopped allowing me to use the widget view after upgrading to iOS 13. Before changing my review, I tried not only going to the Arvest App Support link listed on the store, I called the number. When I called the number on the mobile app page I got hung up on right after it was telling me what number to hit for Spanish.

When I try to re-enable the widget view the switch turns on like it working, a loader animation pops up, and then the switch goes back to off.

I am very familiar with the fact that Apple update scan affect and app that used to work. What I am very unhappy about right now is that I tried to connect to get help before changing my review and got stymied at every turn. I like Arvest and they have been a good bank but it shouldn’t be this hard to get help from a big bank like this. I really wish they would fix this or make it possible to get an update with leaving reviews.

by L Dan L

The new app is an amazing step forward, I really enjoy the new design and layout but there are a few bugs with this release. When you’re enabling the widget on iPhone ArvestGo still has you signed in even when you sign out of your account and log in on a different one. It’ll display the previous account’s information while “logged out” and trying to preview the different account. The only way I was able to change that was by reinstalling ArvestGo and making sure I had the widget disabled to ensure my account information won’t remain visible.

I wasn’t able to submit feedback directly through ArvestGo so I’m hoping the developers are looking at their reviews people are leaving. Like I said I think this new app is the one Arvest really needed for a while now and it’s finally on par with the other banks when it comes to banking applications.

Now all they need is support for the larger phones! (Like the iPhone X)

by Matthew Hobbs855

Overall standard banking app. Quick view can get pretty annoying if you actually want to login (why not have a button on the login screen where if quick view is enabled tapping it pulls up the feature, instead of it coming up every time when you’re trying to login, yes I want the option of quick view, but I don’t want it every single time, sort of an all or nothing feature)

Would be 5 stars if the Widget worked more than 40% of the time, no combination of uninstalling/reinstalling, enabling the feature/disabling the feature fixes it. Recently had to contact Apple for a unrelated issue and figured I would ask about this to make sure it wasn’t a problem on my end (and by looking at the reviews I’m not the only one that experiences this on a regular basis) and they said it would be a problem on the developers side.

by Ndnneriah

I like everything that ArvestGo has, however I’m sad that ArvestGo doesn’t include more options. I have worked for banks, and I understand when some things are there then they disappear and reappear (authorizations). However I’m more sad by the fact that with a lot of the other banks I worked for they could do travel notes on ArvestGo . They could lock your card or report it lost all while on ArvestGo so we, the customers, don’t have to call support and be on the phone with someone forever just for them to barely help or transfer the call. I enjoy what it does but it definitely could be upgraded to add more factors that would help the customers and the bank be a bit more cohesive.

by Unwatered House Plant

One of the easiest banking apps I’ve ever used. I can turn my card off by myself if it’s lost and then turn it back on when I find it, I can transfer money like cash app, and I can get all my account information just on ArvestGo . You can also text the bank to fix issues which is nice, and better than waiting on a phone.

The one star off is because there is some problem between Arvest and PayPal that can cause money to just get lost when you try to take it out of PayPal and into your Arvest account. I called both companies but neither of them could figure anything out, so it’s unlikely you’ll get it back.

That’s only one problem though with one external app. All in all this is the best bank app for personal use. Especially since you can cash your checks and manage everything from your phone without having to go to the bank.

by Gmez76

I enjoy the mobile app but the locations within my area or scattered two in Jonesboro. One in monette and Manila. The hilltop location was handy. I know you can’t always have it your way. It ain’t like I have a ton of money In bank. If this trend of closing branches down continues I will be looking for another bank. Even though y’all are the nicest and best bank in my area. I know in the times we live in choices have to be made. When it affects me I guess it’s just in my nature to be disappointed and complain. Browns lane and southwest drive. Them two banks almost right on top of each other. A bank on the east side of Jonesboro would be nice. The Hytrol area. Sorry to complain. The hilltop location was great location though. Thanks

by 2021Nurse

ArvestGo has been wonderful and each time it upgrades it’s always been for the better. The one thing I do not like is this: I can open ArvestGo on the weekend, see that my transactions have been posted but they do not always show an updated balance. This , in my opinion, is very deceptive. I am led to believe I have X amount of dollars in my account, then come Monday is when the BALANCE updates. Not cool. It needs to update at every transaction posted, even if it’s “pending”. Not updating that balance at every transaction could make a person possibly go over their balance and then they rack up overdraft fees....which only benefits Arvest. Or is the that the whole point to the balance not updating with each transaction???

by Broklio

Love how quick and easy ArvestGo is! Love how much they have updated the deposits and pics taken from phone. The only feedback I have is that there is often a long lag time for some things to post (may not be on Arvest’s end) and that I wish there were a way to write our own brief description for a deposit or transfer so that it shows on the screen when you scroll down. It would be helpful even be able to put few words in for like Venmo or PayPal even to know at a glance what it was for vs having to login to their sites. Or when I transfer money to my daughter for gas or something she bought for me, I could write that in the description to show under it. App is very convenient! Thanks Arvest!

by Seriouslywhatever

Arvest Bank App is the best banking app I’ve ever felt with and I deal with a lot! My husband and I have at least 7 accounts we manage online with this one app. It has made life so much easier. No more running back and forth to the bank or ATM’s for deposits or cash withdrawals to pay bills or pay your friends that cash you borrowed Last weekend! You can do it all right here!
I only like to keep a certain amount of money in my checking account but sometimes want to buy a little something special or go on Vacay. I can just transfer money from one account to another, in less than a minute!
Besides being Arvest customers since day one, ArvestGo is a huge reason we love banking with them!

by Unknown Pro

I would first like to congratulate Arvest on their JD power award for outstanding customer satisfaction!
I didn’t have to go out of my way to make this review, but I did because this bank has gotten me through a lot of struggles i had with money and has been remarkably patient with me. Their over draft fee is only 17 something dollars and they WILL work with you on getting the fee removed if you explain your situation. A bank should be trustworthy, I have NEVER had my money stolen from my account, while banking with Arvest. However several other banks somehow lost my money, I assume someone stole my money by doing that thing with my debit cards chip.

Its a great bank, give Arvest a try.

by Lmpfewkgaabmxdjotew

Why does everyone think that you have to make new apps in order to “make things better”, or that an old app is no longer relevant?? I feel that ArvestGo is no where near as good as ArvestGo you forced us to leave. I can’t check my account at all unless I’m connected to WiFi, and when I deposit a check using ArvestGo, it doesn’t show it right away like the old app. The old app would deposit it right away up to $200 until it cleared but ArvestGo takes a while to show anything. I’m just really unhappy with ArvestGo. I understand that apps have “kinks” and what not, but I felt the old app was just fine. The saying, “ if it’s not broke, don’t fix it”, prime example right here!!

by Jarrod6424

When you're looking at the account details via mobile app, the expanding/collapsing banner takes up too much space when its expanded. It displays no useful information. The collapsed version (the smallest one that shows when you start scrolling down) with the back button, type of account, balance, edit button, and choice between transactions and statements are all that is needed on that screen. The expanded banner only displays useless and redundant information while taking up almost half the screen.

Other than that, it’s a beautifully designed app that hasn’t failed me yet! Great job! Way better than the old app!

by Idocruz4u

Lots to fix before they FORCE us to use it!
Takes FOREVER to log in, menu button rarely works u can tap it 100 times NOTHING! At least 20 connection errors in a little pink box before I can even use it and that’s when there is no connection error everything else works just fine! Can’t use quickview because it’s to big for the screen so only see my account name. If you have more then one account it very hard to go back and forth once you finally get in! Sat here for 12 mins today trying to log in and it’s still just sitting there with the wheel running! No way to go back to the original one that actually worked! Very frustrating!
Time to find a new bank I guess...☹️

by Sondra And Luis

I love the new app! Adding and removing bills is simple where in the old app I couldn’t do that! It has the routing number right there, I don’t have to look that up anymore... making transfers and paying bills is easy and face recognition makes signing in much easier! Lots of features but these are just to name a few.... once I had an overdraft charge and I’m not sure why, I did a funds transfer from one account to the other and it showed it went through but then I used the card and was charged overdraft because it did not go through. Never figured that out but it was a one time thing and now I just triple check when I make transfers...

by K B P

ArvestGo is so disappointing. I loved being able to receive texts about my account balances, etc. but that feature is now gone, so I have to open ArvestGo sometimes several times daily. I also was excited that finally they have fingerprint log in capability, but it works 0 % or the time, in spite of working in iTunes and every other app. Finally, I also have experienced the frustration of seeing a charge, then having it disappear. This is frustrating when you don’t have a lot of extra money in your account. I am seriously considering changing banks because I feel like I have gone backwards in terms of technology and reliability. So frustrating!

Also - read the reviews. Several 4 and 5 star reviews have many negative comments; looks like the reviewers forgot to change the stars (which defaults to 5) to accurately reflect their opinions, thus resulting in a higher average than deserved.

by Jryker

I have had ArvestGo since it’s come out and I’ve NEVER been able to log in. I have still be using the old Arvest app which is ending this month so just today I had to call in to check my accounts cause I can’t log in! Always says bad connection even when I know I am on good WiFi or in a spot I normally get service. So frustrating! Please fix this!

I just deleted ArvestGo and redownloaded it and I still can’t log in. Before I even try to log in it says bad connection and everything else works on my phone?

Now being forced to only used this version and I am having to call my bank to know what’s in my account!

by Bug Lady 1999

I love Arvest. I love that before, I could use my card and within 5 minutes the transaction would show on ArvestGo with my actual available balance. Now things will show up, then disappear, then magically reappear days later and what money I thought I had sometimes I don’t, and sometimes it shows back up. I don’t want to go back to the 90s where I have to carry around a log book to budget my spending and see what my real available balance is. I paid a $200 Bill last week; saw the pending transaction, thought it had already been deducted from my available balance, but magically a week later it finally processed today and now I’m not where I was financially. what’s the point of easy accessibility and convenience if it’s always the wrong information??

by Msdamgoode

I've un-downloaded, re-downloaded, performed a hard restart, you name it... But I cannot get my deposit screen to function correctly. And honestly that's 95% of this apps usefulness. As it is, it just shows me a spinning cog that precludes me from even canceling or closing ArvestGo , leaving me no choice except to force-close, try again, & rinse & repeat.

The online deposit feature *Might* become less than 95% of app's use value *if* they'd ever add a true ebill feature. Ya know, one where you could view ebills that have arrived but have not yet been scheduled to pay, and then, like, pay 'em (Been waiting on that a looong time tho & not holding my breath...)

Since it doesn't have the ebill feature OR working deposits, ArvestGo is essentially useless to me.

by Josh Kubang

Great app and much quicker than the last. I’m able to transfer money to other Arvest accounts instantly, view past statements without having to login to PC, and it shows pending purchases within a minute after the initial purchase. Arvest is great trustworthy bank, and they seemed to have found the right app to build off of going forward. I live 20-30 minutes away from the nearest branch in a bigger city, and ArvestGo is what helped keep my account with them. Prompt, free, and a customer service that provides great information if you need to dig deeper on pending or questionable charges.