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App never updates. Will show negative balance several days back when it wasn't. Will not show any pending transactions that are pending when you call the automated line. Alerts don’t work. Every time I have sent messages about this all I get is please try to uninstall and reinstall the app. This is just a way for arvest to charge customers for NSF fees because they aren’t showing the right items... their old App was 100 times better. Giving a 1 only because there is no negative UPDATE: After the original review I posted in January still having the same issue and it is now June and it has gotten worse. Transactions don't show pending from debit purchases balances are always off like showing negative and I call the automated line and I am positive. The only response I get from Arvest is have tried deleting the app and reinstalling it. I have 4 alerts set up and none of them come thru. Old banking app was 1000 times better and actually did what it was suppose to do. Thankfully my other bank is opening a local branch time to ditch Arvest after only banking with them for 12 years.

This new app is horrid. I really don’t know who sat down, designed it, tested it, and then thought it was good enough to roll out. My biggest frustration is that it no longer has there ability to provide ongoing balance updates with every transaction, which was a huge plus with the previous app. As a matter of fact, it was my favorite thing about being able to have a banking app. This version has absolutely NO capability for it. In addition, the transfer function is longer and less functional, there is no facial recognition capability, it keeps asking for verifiable information even though I check to remember the device, and the snapshot is missed. If they can’t find a way to go back to ongoing balance updates (not a 1x daily push notification either), then I’d rather just find a bank that can function in today’s technology.

the app seems to SOMETIMES reflect transactions, and sometimes not. it makes it almost impossible to tell how much is in my checking account at any given time. for example, if i have 6 transactions in my “pending transactions” list, maybe two or three of them have actually been all ready cleared and the funds taken out, while the others haven’t. which ones are which? why doesn’t it say so? i need to be able to see how much money is left in the account assuming that all transactions have cleared. in addition to this problem, miscellaneous payments through paypal or to pay a credit card bill from my checking account take several days to even show up in the pending list, long after they have gone through. i don’t understand why this app is so highly rated. i find it extremely confusing and i often have to open my calculator app to manually add up pending charges to see how much money i’ve got left. this app is so frustrating, it makes me want to switch banks entirely. i miss the days when we could just text BAL and HIST to the arvest text number and get an accurate and real time breakdown of transactions. it was so simpe but it never failed me like this app frequently does. i really really dislike this app. please add features to make totals more transparent.