Access Corrections Reviews

by Thisiswrong141516

This is app is horrible I have been using it since the day it came out and now all of a sudden you can’t add funds to your inmates accounts. I’ve used cards with tens of thousands of dollars on them,credit cards with plenty of money one time I used 6 different cards all with more then the tiny 60$ I was trying to put on and every time it’s a error message. I’m sick of it. And sometimes it will even put your money on hold until it gets refunded do y’all not understand not every one has enough money to have their money on hold!!! They could be using some of the little bit they have left to help their loved one and you guys take it and take days to give it back. Now inmates are going weeks without canteen because people don’t know you can call and do it. You need to put out an email or a warning at the top of the page saying your app isn’t working correctly right now and not to add funds over AccessCorrections . Hope the people that are doing this never go to prison or have a love one go and have to deal with what they are doing to us.

by Kymmie70

Can't get an answer to why my payment keeps getting declined except don't use Google. I have emailed many times and have only gotten one response about the last 4 numbers of my card. They can charge an outrageous fee but can't fix the issue. I have had not one problem using until February 2022. Please fix this issue or have some kind of better customer service

by EmGam24

It’s a great app. But, when making a deposit, it says under review every time. I have called once a week the past month to make sure my deposit goes through. That needs to be fixed. I shouldn’t have to call each time I make a deposit.

by CAndycindee

I bought 20$ of credits for secure mail and it said the ap worked with my iPhone but that’s not true so I basically wasted 20$ thinking I could send mail through the ap. That should be a crime punishable with incarceration so that the developer could see how it feels to wait on mail that never comes and then maybe they might spend some time on the ap so that it would do what it’s supposed to do!

by Thisappcanduckit

Why provide a service that does not do the one thing it’s intended to do. Downloaded this mess of an app obviously add funds, but guess what it doesn’t allow you to do? Add any form of payment or payable account info when you register.

Add a function to input credit card info or something or fix AccessCorrections in a soon update please. Terrible app and service, it’s a joke

by Wademarkie

How come anytime i try to deposit money into my inmate’s account, it takes the money out of my bank account but doesn’t actually go through to them!!! Its done this 3 times now and i have not gotten my money back either!!!

by Hopfner

I gave it 1 star because I feel it is pointless to even have AccessCorrections if it sends you to web browser to send the emails. The only thing you can really do on AccessCorrections is send them money. I only downloaded it because I wanted an easier way to email an inmate but I wasted my time with this one.

by L.laugh

The customer service is terrible. I spent over an hour on the phone talking to several different people saying they can’t do anything. My credit card was charged twice for the same amount & they only response I was given was “no refunds. That’s our policy.” This company just wants to STEAL your money

by ToxiccRa

I’ve been using AccessCorrections for 2 months now when I use it I get error messages saying I won’t be charged, and still get charged without the money being deposited into the account. Deleting won’t continue to deal with the hassle. Would leave zero stars if I could.

by NrzBrandy

1) why have an app if it only takes us to the web?
2) so many "invalid character" issues that it takes hours to send a
letter.
3) unhelpful customer service
4) have a mobile app and customer service says you can not use a
mobile device - you must use a computer! Huh? That doesn’t
even make sense!

For these reasons I find AccessCorrections, along with GettingOut (no relation that I’m aware of), of little help.

I’d welcome a response from someone not on their way to Oz for a brain!

Brandy

by Hmoodis

AccessCorrections needs to catch up to ones like jpay GTL and coorlinks and allow us to message our loved ones FROM AccessCorrections . Being forced to go to the Internet browser is frustrating and a hot mess.

by Marie Mack

Certainly have to enter my information each time , it also charged my Bank card 6 times after AccessCorrections said there was an error on my card but yet still charged me for it!

by Jeskamarie81

I tried to add money twice and it keeps giving me an error, but it takes my money. Will I be refunded? How am I supposed to add funds? What is going on?? This needs to be fixed asap!

by Melmelcartwright

I have the mobile IPhone app and have been trying to send an email. Every time it has a pop up and says invalid character. There are no characters except for normal punctuation. I have went to AccessCorrections Store and it says it will work on my phone. So what it going on?
Melissa

by Mclendonk

AccessCorrections was working fine at first, now when I add money I get an error message but my bank holds the money. This is super annoying and I can’t send money now. Please fix this it’s happening every time I use the site

by AKCinVT

It used to be easy to use AccessCorrections to send money. Now it’s nothing but a hassle. 🤬🤬🤬
It gives an error message. Bank holds the money for days before returning it and then you have to call, get someone to talk to and send the money over the phone. Such a pain!!!!!!!

by TessaJ97

It’s ok ,except that you can’t send a message with any punctuality! No periods or comma’s can be sent .It make’s the message more difficult to understand .

by BrooklynSica

I wish I can be able to send a message directly from AccessCorrections what’s the point of having AccessCorrections if when trying to send a message it opens up on browser 🤯😥😥

by Jade Webb

Works well, never have any issues. I just really would like to see an option to save a payment method in the future. It’s annoying to have to type in all the card information each time.

by Taylorandjax

never had any problems besides how annoying it is having to type out all my card info each time. I wish the card payments were saved and the login so i didn't also have to login in each time

by Samanthadeschryver

I have to sign in every time I open AccessCorrections on top of it opens in the browser and I then have to sign in again. I don't see the point of AccessCorrections !

by Stfennema

Tried several times to write an e-mail message from an iPad or iPhone. I get a message saying there is an invalid character in the body of my message. I am using standard punctuation, no emoticons. What a frustrating bunch of garbage.

by SuZanne Spur

I got AccessCorrections and realized, after buying credits for secure e-mail, Apple Products won’t work on their site. I called customer service and she rudely verified it like I was stupid and should know this. You can’t do the secure e-mail to your loved ones unless you own a PC

by Fheksndkdj

Since I don’t have have a notification through my website browser, I suggested downloading AccessCorrections so I would know when I’m getting messages, but since AccessCorrections doesn’t allow you to use it for messages, I’m giving AccessCorrections a 1 Star

by K58ga

History only shows some of the deposits I have made. I always print the approved deposit confirmation. However, 2 of my last 5 deposits do not show in history.

by Caste85

Trying to log in and getting a message stating my app version is out of date. So when I go to update it states I have the newest version. Beyond frustrated.

by Barbara O.

Very frustrated that I can’t use AccessCorrections to write letters in the mail section.

by 4ever1lover

You can not use apostrophes or it won’t work.

by BubblesMcghee

I like AccessCorrections overall, however I am disappointed that you can use the message feature from it, which I find is a key feature. All it does is direct you back to the website where you have to log in again :/ just would be a nice feature since AccessCorrections is so user friendly but using a mobile browser for it isn't.