First Hawaiian Bank Reviews

It takes days for my loan/credit card balance to update after transferring the funds from within my FHB accounts. Shouldn’t that be updated automatically? I’ve never had this issue with other bank apps that I’ve been using for years. It took me a while just to locate the original loan amount on my auto loan and I still can’t find additional details such as interest rate, pay off amount, original loan date, loan term, etc. The account details tab just shows the remaining balance and that’s all. FirstHawaiianBank lacks so many functions and isn’t user friendly at all.

I had to create an excel spreadsheet just to maintain an accurate spreadsheet/balance on my accounts. FirstHawaiianBank is slow and keeps telling me my internet connectivity is slow. When it finally “syncs” it does not show accurate information. It takes days to show transactions. The purpose of a mobile app is to have instant access to your accounts but how can we when the bank does not show transactions, even with transactions made on FirstHawaiianBank between FHB accounts.

Since the last update, the mobile deposit screen has changed. It takes at least 10 tries to get the picture just right. Today, I spent 20 minutes trying to get my check deposited, but it kept saying the picture was not clear. I’m looking at the picture and it is clear to me, I have all four corners and I put everything where it should be. I’m so frustrated!!!! I’m ready to change banks. Now I have to make a special trip just to deposit the stupid check in person. Ughhhhh😡

I have tried multiple times to get enrolled on the online banking and every time I am given a “failed to enroll” error. When I try it on my computer, the link to enroll now takes me to blank tab that says page has failed to display. If they can’t get their online banking to work, what else isn’t working? The new account opening procedure was terrible, the employee wasn’t friendly at all and when I noticed an error in my signature card she got upset that she had to redo it. And, you have to fill out every thing in hand first before you sit with the banker. What is this? The 80’s? This bank needs to update and get with the times. Going to switch banks due to nothing but issues and I can’t even check my balances on my computer or phone.

App was working fine until it stop me from accessing my account.
It's shows me update now I press it, and goes to App Store, without ever updating, I have an iPhone 5, and not purchase another phone just to use FirstHawaiianBank , coding should still allow older models of iPhone to still use FirstHawaiianBank , without locking you out,if my iPhone is not broken and still function then I would like the same for FirstHawaiianBank . Application not working, Very disappointed on always saying bug fixes but clearly there never is a fix, I can't seem to understand why you all who worker on FirstHawaiianBank just keep it simple. I even had a bank teller delete FirstHawaiianBank only to downloaded back to my iPhone only to go through the same cycle, of update now, never updating at all.
What a poor application.

Why are some of the transactions done not shown or updated in my fhb acc ??? It says synced . I dont understand why i am not able to see my current real balance after all the processed and completed transactions from and in, to the account. And i am waiting for my debit card as i opened my account back in April 20th. Everything is super slow here. Costumer service department to the online account is so frustrating. I only have this bank with me coz i am new here and i am desperately waiting for my debit card.

Rebooted system and message appears “no connectivity”.
My internet works and Apple tech assisted after downloading app. Still message appeared. Others in household tried to download app and also had problems.
I tried many times and finally got FirstHawaiianBank and could log into app. First security question appeared which I had never encountered. Entered an answer and surprisingly it took me into my account. Anyone could type in any answer and you could automatically get into the account. After checking my account, logged out.
To be sure FirstHawaiianBank was finally working I tried logging in again. Same message appeared about no connectivity.
Please techies.....fix the problems with your app.

FHB updated their App about a month ago. Simply put, it’s terrible! The last one was pretty good but this one is useless. It won’t let me on bill pay on my iPad. I keep getting a message saying I have to change my settings to allow tracking on other Apps and web-sites and to allow cookies. What I do on other other Apps and web-sites is absolutely no business of the bank. NONE! I called the bank (actually they called me back a day later) and apologized but offered no solution. I called Apple and they tried to trouble shoot the problem with me with no success. Apple confirmed what I do on other Apps and web-sites is no business of my bank. But just to see what would happen I changed my settings while I had Apple on the phone. Nothing. Useless. It’s still not letting me on bill pay. I am now in the process of looking for another bank. This is a classic example of leave well enough alone.

I walked into this bank to open up a saving and to easily transfer money to my USAA account to pay bills. (There is no USAA branch on Oahu). I told them the purpose for my account and was repeatedly assured that this was an easy task with their bank. FirstHawaiianBank and website keeps displaying an error message when I try to connect external transfer and no one at the branch seems to know how to fix this so my money is stuck in an account with them. Incredibly frustrating and the website and app are so slow and broken. Will probably close account and take money elsewhere.

Logins stop working every few weeks even though you don’t change anything. Even when you try to log back in with your correct credentials it says it’s incorrect. Then you are forced to reset your password, but you can’t use previous passwords. But considering this happens every few weeks, you’ll have to end up creating really random passwords that you really won’t remember because you used up all your normal ones from being logged off every time. I almost want to change banks because this is so annoying.

FirstHawaiianBank has been my primary interface with FHB. The experience is frequently frustrating because FirstHawaiianBank will not consistently use Face ID and it makes me wonder if it is secure. Compared to other banking apps this is big disappointment because other banking apps use facial recognition consistently for months compared to only days, or sometimes hours, for FHB’s app. It is also frustrating for FHB to take a full week to post a payment. It is not clear why this takes so long especially when the payer and payee use the same bank. Antiquated process.

I have been unable to login for the past 2 days on iPhone. FirstHawaiianBank says to check my connections because I have no internet. Yet I can check my account via mobile web.

I would close all apps running in the background and restart the phone. Still says no connection or error message pops up. I even deleted FirstHawaiianBank and reinstalled it but still same issue.

So FirstHawaiianBank for First Hawaiian works fine, but using the Zelle option within FirstHawaiianBank presents some issues. It seems the alignment is very off, making it really hard to click on the buttons when trying to progress through payments or transactions. Please have this adjusted or fixed soon, as it makes for a very poor experience.

Lately FirstHawaiianBank on my iPhone as you login just goes to a blank black screen so of course it’s completely unusable. Two other things:1) the checkbox on the login screen for using touch ID is too complicated. You have to follow the exact sequence of entering your password, then checking the box, and then pressing the login button. It would be a lot easier if you once you checked it, it stayed checked. 2) the picture taking of the check is very awkward. Usually the screen frame is upside down and if you take the picture that way FirstHawaiianBank is unhappy. If you manage to get the screen rotated it around so it’s right side up, then the picture of the check is upside down and you have to turn the check so it’s upside down to get it to line up with that is the frame. Beyond those quibbles it’s a pretty good app and useful.

I have other bank accounts and unlike this FHB app they are NEVER down for maintenance. Also FHB app cant synch with other apps that require Bank account Ownership and ID confirmation thus disabling customers. And to top it off, FHB app forces customers to go thru security screening loops way too often to the point that its a disservice to the user.

I dont have any of these issues with the other 4 bank account apps I use, so this is definitely a FHB issue.

The newest app is much improved but very disappointed to find out it cannot be exported at all. What good is it on a mobile device if you cannot export the information so you can use it outside of your mobile device? Information cannot be printed either. It takes time to setup categories in there and arrange them so you can see a graph of how your money is spent but none can be exported or printed. So disappointed. Please fix this.

The convenience of FirstHawaiianBank has helped inter grade my finances into part of my life. Instead of waiting for a monthly statement I see where my money is going. It’s an organizing tool to help me stay on track with my financial goals.

The reason for the 4 star is I utilize FirstHawaiianBank on my iPhone and iPad and it seems a little sensitive to the touch. It might be just me but I’m constantly prompting things back because my touch is always taking me to somewhere I didn’t intend. It could be a case of fat fingers! Any suggestions would be helpful.

I don’t know why FirstHawaiianBank keeps saying to check my cookies settings… haven’t found any cookies settings, and anyway, what would be the point of having cookies in an app which is presumably used only on the one device and for the one purpose? Possibly more than one user but how can you tell? Other than that, it’s perfectly easy to see when automatic payments go out and checks are cashed and deposits come in, and that’s 75% of what I use FirstHawaiianBank for. Of course, making new payments is impossible because of the cookie thing, but that only started with the latest update.

FirstHawaiianBank is super helpful. it has saved many trips to the bank. it’s easy to check my balance, deposit checks, & make transfers from my checking to savings. the only problem is that FirstHawaiianBank occasionally crashes which can be frustrating… otherwise it’s a great app.

Decided to get the mobile app to stay alert of my account activities. It gives me a good daily snapshot. Couple of days later I noticed some unusual debit activities and I could get it resolved quickly. Thank you for a great service.