Contact First Hawaiian Bank Support

by Mauinac

FHB updated their App about a month ago. Simply put, it’s terrible! The last one was pretty good but this one is useless. It won’t let me on bill pay on my iPad. I keep getting a message saying I have to change my settings to allow tracking on other Apps and web-sites and to allow cookies. What I do on other other Apps and web-sites is absolutely no business of the bank. NONE! I called the bank (actually they called me back a day later) and apologized but offered no solution. I called Apple and they tried to trouble shoot the problem with me with no success. Apple confirmed what I do on other Apps and web-sites is no business of my bank. But just to see what would happen I changed my settings while I had Apple on the phone. Nothing. Useless. It’s still not letting me on bill pay. I am now in the process of looking for another bank. This is a classic example of leave well enough alone.

by Young And Reformed

I have tried multiple times to get enrolled on the online banking and every time I am given a “failed to enroll” error. When I try it on my computer, the link to enroll now takes me to blank tab that says page has failed to display. If they can’t get their online banking to work, what else isn’t working? The new account opening procedure was terrible, the employee wasn’t friendly at all and when I noticed an error in my signature card she got upset that she had to redo it. And, you have to fill out every thing in hand first before you sit with the banker. What is this? The 80’s? This bank needs to update and get with the times. Going to switch banks due to nothing but issues and I can’t even check my balances on my computer or phone.

by Dezineart

App was working fine until it stop me from accessing my account.
It's shows me update now I press it, and goes to App Store, without ever updating, I have an iPhone 5, and not purchase another phone just to use the app, coding should still allow older models of iPhone to still use the app, without locking you out,if my iPhone is not broken and still function then I would like the same for the app. Application not working, Very disappointed on always saying bug fixes but clearly there never is a fix, I can't seem to understand why you all who worker on the app just keep it simple. I even had a bank teller delete the app only to downloaded back to my iPhone only to go through the same cycle, of update now, never updating at all.
What a poor application.