Apple Wallet app not working? crashes or has problems?

Apple Wallet Status

Last Updated on 2024-09-16 by Apple

I have a problem with Apple Wallet

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

83.3%

Not working

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Apple Wallet Problems 🔥

- Apple Pay sometimes doesn't work

- Lower rewards for using physical Apple Card

- Locked Apple Pay for almost 2 weeks

- Required to re-verify account

- Takes days to fully withdraw money

- Doesn't always approve purchases

- Required all the identification at the beginning

📋 5 Reported Issues:

Clair Carty 2022-11-30

I was unable to load my delta airlines boarding pass to Apple wallet. I have been able to do this many times in the past but today it would not work. It said there was an internal error. I tried it multiple times with same result.

Janet Russell 2022-11-01

I can't add my Alaska Air Boarding Pass to my Apple Wallet app. Normally this works easily but it is not working today. Please help

Michael Graves 2022-07-29

We purchased 2 items from Roby’s (a furniture store on July 27th. The purchases appeared as’Robys’ at the time of the purchases but now shows as purchase from ‘Lowes’. I contacted Goodman Sach which confirmed it appears as ‘Roby’s’ on their system while it appeared as ‘Lowes’ on my iPhone. The two stores (Roby’s & Lowes) are located next to each other here in McMinnville, OR.

Steve Dickin 2022-05-15

When we double right click right button on iPhone 13pro, Screen goes black, and heat a click. This has always opened Apple wallet previously. Have restarted phon several times No change

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Paula Wood 2022-05-10

It is not saving my covid pass

Showing 1-5 of 5 reported issues:

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Common Apple Wallet Problems & Solutions. Troubleshooting Guide

Table of Contents:

Apple Wallet iPhone Issues and Solutions

Apple Wallet iOS app crashes, not working, errors
Apple Wallet iOS app network issues
Apple Wallet on iOS has black/white screen

Apple Wallet Android App Issues and Solutions

Apple Wallet has errors/crashing/not working
Apple Wallet server network connectivity issues
Apple Wallet has black screen

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Apple Wallet iPhone Issues and Solutions

How to fix Apple Wallet app crashes or not working on Iphone (iOS):

Close and restart the Apple Wallet app on iPhone
Update Apple Wallet app to the Latest Version for iOS
Uninstall and reinstall Apple Wallet iPhone app
Update your iPhone to the latest iOS version

Fix Apple Wallet on iPhone unable to connect to server/internet connection issues::

To resolve Apple Wallet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Apple Wallet Android App Issues and Solutions

Fix Apple Wallet not working on Android, crashes, errors or is unresponsive:

Force Stop the Apple Wallet App
1. On android, goto Settings » Apple Wallet » click [Force Stop]

Update Apple Wallet to the latest version on PlayStore

Clear Apple Wallet App Cache and Data:
1. On android, goto Settings » Apps » Apple Wallet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Apple Wallet.

Fix Apple Wallet unable to contact server/ Apple Wallet internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Apple Wallet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Apple Wallet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apple Wallet