Contact Apple Wallet Support

by Cutelisa00

if I could rate this no star, I would!!! I literally been getting my apple pay locked for almost 2 weeks!!! They can't verify my identity even though I've been putting everything in correct like more than 20 times!! It's ridiculous. I had to call customer service like 100 times and one agent was super rude to me. I have no bank account to transfer my money so I'm forced to spend all my money to zero and make a new account. Well I did that and I try to verify my identity and once again. IT DOESN'T WORK. LIKE CAN THEY JUST VERIFY ME BY THEMSELVES AT THIS POINT?? Can the apple support team just verify me and stop making me verify myself?? I'm tired of calling them almost everyday. I literally have to call them again tomorrow. This is so mf inconvienient and im this close to getting a samsung phone because honestly I got so many things to worry about and i dont need apple to stress me out about money. If you can get a samsung phone. Just get it honestly. You wont get any headaches from using apple and I definitely dont recommend apple pay. Save yourself from trouble.

by Aleumdaum

when you get the app you entering your credit card number and your Social Security number and basic information about yourself a few hundred dollars later you were asked to re-verify your account I want your name your Social Security number a state ID that could be drivers license or other form of identification . after a one hour call 55 minutes of which I was on hold they in for me there is nothing they can do after being transferred three departments because I did not have an ID this app also tends to flag banks takes days to fully withdraw the money and doesn’t always approve purchases for example DoorDash charged me an additional $10 but it wasn’t anything I was made aware of when I flagged it Apple couldn’t care less my bank wouldn’t refund the money because Apple Apple wallet is overrated and obnoxious I get safety and security however the app itself is not set up correctly if they required all the identification at the beginning it wouldn’t be an issue however months down the line is absolutely ridiculous Fix your app

by Dan1038

I only set up Apple Pay a few months ago for the first time. For whatever reason, my phone “guessed” the billing and shipping address, based on severely outdated information. Both were incorrect. Without any clear option of cancelling the payment, I shut off Wi-Fi and cell data, but when I reenabled them the payment went through anyway.

I can’t believe Apple would provide an app that could access your money without so much as a confirmation button. If you have any attachment to your money, I’d highly recommend deleting this app immediately, unless you are happy with a subpar algorithm making random decisions about your current address and billing information. I expected a more professional product from Apple, but will certainly never use this app again!