Contact MyHealth BofA Support

by Myhaksown

Poorly designed, unreliable app. They show 3 different amounts in 3 different spots for payback requests which is confusing and unhelpful. They deny anything and everything and reps have no interest in actually helping get it resolved. Usually it’s no I can’t do that or there’s nothing you can do or we can do. Each year they’ve denied claims that are IRS approved and decline receipts sometimes with and sometimes without explanation. Last year it was a chiropractor bill. I gave them 6 or 7 receipts that match their own requirements and they denied it every time. This year it’s a surgery bill. My last FSA never did this. Worst service I’ve used by far and the app looks like and functions like it came from 2008. I’m done using this FSA because of the app and the service. I’ll just pay out of pocket since that’s what they routinely make me do anyway. Just next year I won’t lose nearly $2500.

by IPhoneCzar

The app worked the first time. Login experience is very poor. In particular, with biometric login enabled it STILL prompts you for the security questions in addition to the user ID and password. The security questions worked the first day we used it and failed to work at all the next day. Called customer service and they tried to convince me that I had made typos even though I explained that I had inspected their entry using the “eyeball” in the entry field to unhide them before submission. Tried to suggest it was a mixed case error. Besides that I told them that my wife, who has her own phone and app and a DIFFERENT account, was having the same issue. Customer service in the CHAT was totally unhelpful. We have abandoned the app and will just use the web instead.

by House Left

I’ve had this app since my employer switched our Healthcare Coverage to HSA only and offered a HSA plan through our employee portal to ease the switch from traditional coverage to what we have now.

This app has never functioned well. The primary dysfunction is upon logging in, the app will not recognize the correct password and deny login attempts until it blocks further tries or I must reset the password.

If it was a couple of times, fine. But it’s been dozens. I am currently at my breaking point and will be looking for a way to transfer out without tax events in order to not deal with this. Apparently the denial of correct password error also extends to denial of accurate security questions. I know this because when I set these questions I stored them safely using copy/paste and when I applied them I used copy/paste. It’s impossible that they are wrong, they have never been updated. But I’m still getting denials to log into my account.

TL;DR - Those in charge of the functionality of this app do not seem to care and since I store my money here and think it should be better, I will be leaving.