Contact Hatch Sleep Support

I have 2 rests for my kids, and was so excited to try the restore for myself. It’s advertised as having a programmable routine to help you fall asleep with a reading time, a wind down, bedtime, and sunrise wake up features. What they neglect to tell you before purchase is that to have access to the wInd down programs you need to pay an extra 5 dollars per month! This alarm clock was already over priced and then they limit one of four features unless you pay for a “premium” membership. I feel taken advantage of because the hatch website never mentions that you won’t have access to the full library of the wind down programs without paying more for a premium membership. It’s very deceitful in my opinion. I’d like to update my review based on the developers feedback. Yes we do have access to more than one. I don’t think I implied that we only had one but the response I received was word for word exactly the same response to another review with the same issue so I’m pretty sure they aren’t bothering to give individual responses. We have access to a whopping 2. Perhaps you should be a little more transparent in your marketing, and not spring an extra monthly fee on people without disclosing it before purchase. Would I keep this product if I had known before hand there would be a monthly fee? Maybe. But I don’t appreciate being tricked so it’s going back.

I used to love this app & actually bought a Hatch for a good friend of mine, bragging about how it was “the best.” I’m embarrassed now. With this latest update, the font is small...tiny. It is aesthetically unappealing. Developers, please don’t reply and deflect by telling me that the font was “changed to be adaptive to your iPhone text size settings. In order to change this, go into your iPhone Settings > General > Accessibility > Larger Text, and change the size to your liking.” This is garbage considering the rest of my phone doesn’t have a minute font. It’s not my phone’s fault. Just like it still doesn’t make sense why we have to choose a device to connect to each time. If you’re so adaptive to our iPhones why does your “we've found that auto-connecting has been unreliable on certain platforms/devices, and we want to make sure all our users have the most reliable connection possible” excuse make any sense? The sliding bars seem to stick now as well, which is annoying when you are trying to get the thing running quickly. As I’m sure you’ve noticed, people are a bit upset with the update. Your app rating has gone DOWN. A developer response does not make good customer service. Fix the issues, stop deflecting and maybe you can get some better ratings.

I would’ve purchased something different but my gf got the Hatch Rest. It’s just lacks innovation. It can’t keep up with technology, you can’t upgrade it to do anything else other than what it was preset for. Fine I get it. But as my baby grows and he is now about to be 1 year old, the rest app is just the same as it ever has been. Boring. I just don’t understand, all it takes is a simple software update of some sort to allow it do so much more, it’s capable of doing plenty but the app remains the same. Same old music same old sounds, same old color changing lights that cannot play other music like classical music, Mozart Beethoven Bach and Vivaldi. So pretty much have to get out the iPad out to play these kind of songs cuz it is what puts the baby to sleep, not the white noise or the birds chirping or any sound on the Hatch Rest. I’m so tired of the same stuff you put out and I’m like why can’t you guys add something to it. A small update, add another lullaby. Do something because your proving to all of us customers, that this device doesn’t grow with the babies it was meant to be for. It’s just the same old Hatch Rest device that I hate to say our baby monitor can outperform any day any time