Thomson Reuters Authenticator Reviews

by Zuck9912

I’ve setup many other MFA apps and devices and this is the only one that has terrible instructions that don’t match the available links/options on the website and is impossible to set up. What. Are. You. Doing. with. This.

by SaguaroJoe

I need ThomsonReutersAuthenticator once a year. When I tried to log in I was informed that my password had expired. Why? I reset my password but then I had to satisfy two factor ID. Doesn’t work. I also had Face ID enabled. That didn’t work. Now I have to wait an entire weekend to get help. What a mess. Not worth it.

by DNASFCA

I changed to a new phone and was instantly locked out of my account because there’s no migration of ThomsonReutersAuthenticator account to the new phone unless you somehow know to turn on that feature in ThomsonReutersAuthenticator settings on your old phone. If you don’t do it before hand, you can’t do it later. Poor design, with no instruction or directions during set up, and now I’m locked out of my account completely.

by Greenga13

ThomsonReutersAuthenticator is a nightmare. I have ThomsonReutersAuthenticator downloaded on my device and nothing one needs to do to get this to pair/work is obvious. There is no ability to sync this with an existing account and I’m ready to smash my phone. Unfortunately my account relies on this during tax season so I will have to call a help line to figure this out. Someone should start all over again and get this right.

by Missreviewforu

This provides paycheck stubs to hundreds of employees who now are so confused and have no access. They don’t have 2 screens to “authenticate”. They have been calling our office nonstop since this took effect. Now it looks like we have to change our whole payroll software. Super frustrating.

by Raddoc06

Why is it so difficult for the developers of this software to try for a brief moment to image an audience that is not familiar with ThomsonReutersAuthenticator , then work to explain steps to use ThomsonReutersAuthenticator such that the average person can understand? The basis of good communication or teaching is the realization that the person you are speaking to is not you.

by Yr Wastin My Time

ThomsonReutersAuthenticator is a nightmare! It says to go to your profile to couple but yet there is no clear path or click to get to your profile to run the MFA setup wizard. I am cussing you and my accounting form for using you as I will not get the info I need to upload till tomorrow. This is not user friendly at all and I am technology savvy.

by Poiiyttewq

I can’t believe something as important as this is so hard to use. Instructions should be written so that someone using it for the first time sees what needs to be done. Telling me to scan something on my monitor did not work. I had to re log I on a site on my desktop to see what I needed. Might have told this.

by A User Named Doug

Since the most recent update I am no longer able to approve login from my paired Apple Watch. The only option is to dismiss the notification. Also, there needs to be a better backup option, text or email, for if you lose access to this application.

by CPA User CT

Got a new iPhone 11Pro. On my previous iPhone, when I entered my name/password opening a CS Suite program on my PC, the Authenticator App opened automatically both on my iPhone & iWatch which added convenience. Now, I have to physically go to ThomsonReutersAuthenticator on my iPhone and click on it. At least that works. It no longer opens on my iWatch at all

by Greekguy11

ThomsonReutersAuthenticator would work fine before iOS 13 and getting an iPhone 11. Now with the new haptic touch feature it doesn’t work from my lock screen and I hate it. Get it fixed please. I just want to get my work done and not have to open up my phone.

by Jtwine01

I haven’t had a problem yet. Got my account verified and linked to where I needed to go

by Thisisanadventure

I’m not sure why so many negative reviews. ThomsonReutersAuthenticator works great. It functions just like any other MFA app and makes signing into TR products super easy. App settings are easy to navigate. Setup/pairing could not have been more intuitive.

by Tapat6

ThomsonReutersAuthenticator works fine for me. It is quite easy to use.

by Evanlr92

Don’t get me wrong there are a lot of quirks and bugs in TR software that are frustrating beyond belief. Then you contact support and they act like it’s functioning as designed. I find it amazing how much we all pay for this software but then go and rate it 1 star lol.

But this... this is not one of them. I use ThomsonReutersAuthenticator 30+ times a day across 4 accounts. Works every time. If you really don’t like it just enable a 3rd party Authenticator or get one of those credit card things.

by Dellliottboston

I appreciate this extra step authentication for my secure files for taxes during this virtual meeting time.

by Backmaster11

I completed the 2fa in less than a minute. It took only two steps. Easy and simple.

by FaxGru

It works quickly to access the info I need.
I definitely feel like my info is safe.

by MSNBC Is 4 Losers

Working fine. Sometimes it glitches, but hopefully the new update takes care of that rare issue.

by Bekabean

I’ve used ThomsonReutersAuthenticator for 3 years and have never had any issues. Even upgraded my phone and with a bit of research, was able to get my new phone connected with no issue.

by Jonesles

I’m trying to use this on a new phone. None of the instructions on line or in ThomsonReutersAuthenticator are anywhere near helpful. I will have to contact the organization whose site I am trying to access to get help. Frustrated. And even submitting this review is a hassle. Get over yourselves.

by Cell Fun

ThomsonReutersAuthenticator is not intuitive or user friendly. Poor documentation on how to log in or even get help.
I will recommend my tax preparer move to another platform, because this has kept me from doing business with them for 2 days, trying to navigate from device to device.