LastPass Authenticator Reviews

Just added support for iPhone X, which is great. But it would be more functional and helpful to have Apple Watch support so that I could look up Authenticator codes without needing to take out my phone at all.

However, my biggest gripe is with the way back up and restore is handled. While you’re back up will automatically restore when you sign into LastPass, push notifications remain broken. The process to fix this requires reregistering the Authenticator with your account and is very tedious and difficult to find on the LastPass website. It seems to me that it back up and restore is already supported in the Authenticator, that one would desire to also resume push notifications with a restore. automating that process would easily help me bring this up to four or five stars.

Beginning about three weeks ago, roughly mid July, 2021, a nasty bug surfaced which deletes all of your accounts stored in the authenticator and resets LastPassAuthenticator , after you respond to a push notification on your Apple watch. Sometimes, even though you have cloud backup enabled, you can restore from that backup and other times not. Furthermore, LP engineers are unable to restore the data if your data is deleted from the cloud. This does not affect your LastPass vault itself, just your ability to use two factor authentication with the LP Authenticator. Let’s hope they give this fix the priority needed, because LastPassAuthenticator is basically unusable if you have an Apple Watch paired to your phone. Also, the settings button disappeared from LastPassAuthenticator so there’s no way to turn logging on to report or troubleshoot the underlying issue if the restore from cloud backup fails.

I use LastPass heavily personally and within enterprise and would love to get push to accept on Apple Watch. Other multi factor services have this and I think its time for LastPass as well. Currently I get the notification on my watch but I can only deny the request. An app or the ability to accept it from the Watch is so natural.

-6/1 I am still waiting for this to get fixed.

The workflow for accepting 2 factor requests needs to be streamlined. If you are going to put an accept button in the notification let it authenticate with faceID and be done. I have to then authenticate into LastPassAuthenticator and then press a green Check button which is just cumbersome. I use Okta Verify at work and they have nailed it. Please take the constructive feedback and make the user experience the best it can be!

Downgrading the rating to 2 stars due to the backup/restore functionality:

To restore anything from backup, you have to delete LastPassAuthenticator and reinstall it. This is very counterintuitive.

Backup occasionally fails and asks to re-login with no push notification on my phone, so I have no idea unless I go into LastPassAuthenticator itself and check the status.

But the worst issue - LastPass changes the primary auth approval device when you restore from backup. Not sure if this is a bug, but this is unacceptable to me.
For example, I enrolled lastpass multifactor auth using the website and set the primary device to my iPhone. Then I installed the Auth app on my iPad and restored from backup. At this point LastPass decided to change the primary approval device from my iPhone to my iPad.
The only way to fix this is to turn off multifactor auth in your lastpass account, re-enable it and then restore the device you want as the primary at the end.

I should have known this product would eventually fail me horribly. Like all of LogMeIn’s apps, this one also fails from a ridiculously labyrinthine maze of attempted and ultimately failed interconnectivity among LMI’s various apps.

This worked well as a 2FA option for LastPass until I migrated to a new iPhone. Now I am stuck in an endless loop of needing to reconnect LastPass to Authenticator while Authenticator tells me there is no such account to restore, despite logging in and out of LA multiple times. Now I have no access to the financial accounts that require Authenticator for five days while a manual identity verification takes place.

Beware and be wary, and also weary.

I’ve been depending on LastPass for years. When I had to replace my phone on short notice, I expected to restore the Authenticator app. But currently there is a known issue with “some” accounts and according to their support person who called me, there is no option other than to start over. So now I have 20 accounts I have to figure out how to regain access and restore MFA withOUT my codes. As a premium user this is extremely unnerving that the best answer to a paying user is to just start over, even though there is this known issue. Wish I could get a refund, but will be switching to another solution for sure.

The only two issues I have with LastPassAuthenticator are that 1. there is no functionality to restore from backup without deleting and reinstalling LastPassAuthenticator and 2. Only the most recently restored backup phone is the one that allows notifications. While I understand only one device can receive notifications, you should be able to at least choose which one receives the notifications

LastPassAuthenticator feels so clunky when using with LastPass full site or mobile app.

Trying to use the same app on a newer iPhone model is such a negative experience. It remembers the old phone and the barcode scan feature doesn’t work; it returns an error message, so the ability to delete an old phone and register a new phone with app isn’t seamless like you should expect.

They need to look at what’s great about LastPass full site & app and apply that to the Authenticator app because you would swear you’re working with two completely different companies when you use it.

Honestly this works amazing when it works, but every 3 or 4 months it deletes all my data. I use Authy for most of my 2FA codes so LastPassAuthenticator is really just to let me log into LastPass with a push notification, so it’s not that big of a deal when it fails as I have backup 2FA methods for LastPass.

It takes me five minutes to fix and saves me a lot of time in my daily life, so I still use LastPassAuthenticator. That being said, it’s quite ridiculous LastPass can’t get their app to, ya know, not delete your data randomly.

Love LastPassAuthenticator! its backup feature has saved my but a number of times. I have lots of devices and when things break I need to restore my authenticator codes on new devices. Google Auth doesn’t offer a way to backup your codes which would leave me stranded.

LastPassAuthenticator is updated and shiny on all iOS devices. Yes even to look good on iPhone X. It’s also integrated with last pass for extra security and convince. LastPassAuthenticator deserves 5 stars.

Honestly, it’s a little poopy, but most authenticators are. I have trouble with my watch and I constantly have to fault back to sms. It should be something worth investing in since they’re charging now to have your account across devices.

Im a long time user, but I’d like to have confidence in their ecosystem as a whole. Most companies have some sort of password management, but I stay with LastPass for reliability since it’s service I depend on so seriously.

Would love to see an overhaul, fingers crossed!

Authenticator works just fine on both my iPhone and iPad. Don’t have a smartwatch so I really don’t care about issues with that. Saves my Yubikey from wasting “usages” on accounts I just want an Authenticator on rather than a hardware token.

Thus far I have been more than pleased with LastPass as a service in general. Keep up the good work guys!

It conflicts with other mfa apps if you enable multiple on lastpass, asks multiple times for your master password, de log you during onboarding etc.
Plus I have not understood yet how to enable backup. It asks for backup to be mfa enabled. No idea what it is, the help link redirect you toward the general support site, not to a specific article.

Bottom line, forget LastPassAuthenticator and use Microsoft authenticator which is way better.

One-tap verification for 2FA authentication with LastPass is very convenient. It also works anywhere that Google Authenticator would and has all of the same features (QR scanning, tap to copy/paste codes, backup, etc) but it also supports iPhone X & FaceID. It also looks cleaner.

I really wish I could use one-tap with a push notification for all of my other sign-ins, but I don’t know if that integration is even possible.

Overall, great app and I highly recommend it.

I don’t understand why there are so many bad reviews about LastPassAuthenticator. I have been using it for one or two years and never have any crash or losing data issue. The best thing about LastPassAuthenticator vs other similar apps is that I can backup the data to remote and restore it when I install LastPassAuthenticator on a new phone.

I changed to LastPassAuthenticator about 6 months ago just from Google Authenticator just to keep the LastPass branding.
I love it! With certain apps it just ask me if I want to Authenticate without the need of enter the number, it just works. When I changed from the iPhone X to the 11, i just had to restore from the backup and all of the numbers were there. great app.

I really enjoy the LastPass apps, they’re great and they keep everything of mine secure. But I hope to see a LastPass Authenticator for Apple Watch soon. Many times my phone isn’t available, but my watch always is. I cannot login without authentication and so I must go to my phone. The phone number is wrong in their system and I cannot change it no matter how hard I try so all the SMS go to a number that isn’t mine. That’s not good.

Last pass is so confusing to use and requires so many steps to set up! There are 2 last pass apps , one for authenticating and the other one for storing passwords. Why having 2 apps when I have to authenticate it first?!!!
The 2-factor setup is really 3-factor: first login to my computer , second download the LP app, third link to a phone number... all 3 are required. Guess LP can’t do math and what’s the point of verifying from apps AND text msg??
Our enterprise is international, and I swap SIM cards when I’m in a diff country. So I’ll be locked out when I’m in another country. Guess LP is not for international companies

I’m impressed, less than 4 months after I suggested it in a feedback email, lastpass authenticator now implements a search field at the top of the screen. Very handy! I have 40+ 2FA accounts and it’s nice to be able to just type a character or two and get the one I need!

Kudos to the dev team!

I have been using LastPassAuthenticator for several years now and can’t tell you how many times I’ve had to re-create all my accounts. It tells me that I can restore from backup but when I try that it merely launch is the LastPass app and tells me to choose an account… When I choose an account I get the regular dialogue to see the password or to delete it etc. there is no good support at all you’re just directed to white pages that you can search. It’s a big waste of time. Just use SMS

Authenticator notifications come to the Watch, but the only options are to Deny or Dismiss—you can't Verify. Even though it the Watch screen says Verify Login Request, that button does nothing; you must pull out your phone to finish the process.

If it offered only Dismiss then it would function strictly as a notification method, which would be somewhat understandable even though disappointing. But since it actually allows you to Deny a request it appears they intend the Watch to offer some operational value.

Yet if that's the case, WHY NOT enable it to also Verify a request, which is the typical and most useful case? This shortfall is highly annoying.

When push notifications arrive, the only available options on the Apple Watch are to Deny or Dismiss. No option to VERIFY! This makes LastPassAuthenticator unable to streamline the 2FA workflow with the watch. For those of us that have to authenticate frequently and want to maintain some level of security, that workflow is crucial and I’m surprised LastPass would put out an app with such a gap in basic functionality when their password manager is so solid. This seems like a relatively easy addition that would greatly improve the user experience with LastPassAuthenticator. I’d happily update my review if they delivered on that

LastPassAuthenticator has really clean UI and suitable for LastPass users. And the backup/restore feature is also helpful.

But since I can restore 2FA keys on my iPad from backup of iPhone, can I regard this as a form of sync? If so, backups from different devices may have conflict, causing confusion. Actually, I think integrate it with LastPass may be better, which also helps auto-filling when seeing 2FA prompts.

Installed side by side with Microsoft Authenticator, Authy and Authenticator+, LastPassAuthenticator recovered on iOS after restoring a backup and restoring to factory default quickly, without any hassle and more reliably (no duplicates/etc. as seen in Authenticator +). It just works - haven’t had any issues. With its tie-ins with LastPass, I am keeping it active and would love to see it continue to mature.

I recently upgraded my iPhone and tried to restore a backup from my LastPass account. LastPassAuthenticator displayed an error message, and said to try again later

Waited a few days, and tried multiple times to restore with no success. Reached out to the LastPass support, and somewhat promptly responded to my issue. They recommended reinstalling the LastPass app (not authenticator) and trying a restore. Same issue persisted

A level 2 support person responded in ticket P5IBF9N2EXFX, and said that restoring to a new device is not supported. I don’t know why my LastPass vault can be restored to a device, but not the LastPass authenticator backup, which is stored in the same account.

Fortunately my important tokens are stored in Authy, which properly supports cross device syncing and restoring. I’ll be switching to 1Password when my LastPass Premium subscription is over

This was a perfect app until I upgraded my iPhone to XS and Apple Watch to Series 4. Before then, I could approve using the phone or the watch, now the watch only lets me deny or dismiss, the “approve” button doesn’t do anything. So now only the phone app works. I hope the Watch app is updated soon, then LastPassAuthenticator would be perfect again.

Because I have used LastPass on other devices across multiple platforms, I decided to use their Authenticator...The UI is clean, it’s easy to set up, and it backs up to LastPass.
Operation is extremely similar to other 2FA generators, but I feel confident in this one.
Please maintain your integrity!

LastPassAuthenticator is the best authenticator app out there. My only problem that the backup/restore option breaks push if restored on another device.

I wish it had sync because i use two different devices. That’s the only thing keeping from giving it 5 stars

I use LastPass personally and in the enterprise. I also make use of the Authenticator application. The Authenticator is a great basic MFA application. What is holding it back from being great is the lack of Apple Watch support that many similar apps have. (Ex Microsoft Authenticator, DUO, etc). Many people have asked for this feature. Please LogMeIn, give the people what they want.