MyChoice Mobile Reviews

Never thought I’d use MyChoice as often has I do but it has saved me time on several occasions. My husband and I never carry our insurance cards so taking a pic and storing it in MyChoice has saved us from scrolling through our pictures at the doctors office (awkward) or having to log into our insurance’s website. My favorite part is the ability to easily check my FSA balances and upload my FSA receipts. I realized recently that I still had $200 in my FSA from last year and was able to quickly take a pic of my day care receipt and upload it.

All of the sudden MyChoice is wonky. Won’t let me sign in. Says there are errors and freezes and can’t find the request reimbursement icon! Tried asking Sofia and she was no help- even with asking my questions in various ways. Reviewing my benefits won’t help to get the reimbursement!

Update- customer service was quick to respond and issue was addressed. Easy to use!

MyChoice , its customer support, and its AI chat bot Sofia are terrible enough to the point where it’s personally not worth contributing to my FSA anymore.

Multiple claims that I’ve submitted with purchases from the FSA store on FSA eligible items with a doctors note were rejected without any feedback on why. After reaching out to customer support multiple times to find out why and being reassured multiple times that my submissions should be approved- they ultimately were rejected again.

I’ve wasted hours on the phone with customer support to ultimately not have access to my own money.

I don’t have very good internet connection or a good signal, so I got started on my lap top and at least got my user name, password and security question and security answer and then I was able to finish up on my cell phone enrolling. It was so much easier after installing MyChoice!

You can’t even see the password as you’re typing it. The first security question is “What is your father”. Obviously the font is too large to display the entire question.

Hard to believe my company would send us to an app with such a bad user experience.

No need to bug me to do a review for MyChoice. My desire was instantaneous.

So great to have everything in MyChoice ! My HSA balances and contributions, make payments, contact my healthcare carriers, and my favorite part — store all my ID cards! I actually stored my Covid Vaccination card here!

MyChoice is so easy to navigate and is so simple to get the information I need. I especially like the ability to see my HSA balance and interact with Sofia!

App allows for uploading beneficiaries on the go, which is pointless in a mobile app since that happens once per year, at the most. What would make for a better rating would be if I could upload Spending Account receipts, which is a much more frequent occurrence than adding a beneficiary.

Technically, MyChoice works. However, it was designed poorly and does not function.

Lot of this might need to be a discussion between my company and this vendor but the terminology and navigation on MyChoice has problems. Most recently, when trying to see details of my reimbursements like amounts and deposit details, the phone app does not let me scroll right to see all the columns.

MyChoice does nothing, and it's not user friendly.

When I call customer service, I never get an answer, and I am left feeling unsatisfactory with every age I speak with as they never resolve any of my issues. This is the worst customer service I've ever encounter, and never have I resolve my issues since January of 2020.

We are now entering 2021 and continue not to like their service but through my employer.

The reps I speak with are not knowledgeable about the issues and bugs and any account management. I've wasted a lot of my time trying to fix my account, and it's not resolved yet (12 months later).

MyChoice is a great idea, but it has lots of problems. For example, it shows I have an unread notification, but when I open up MyChoice , there is nothing unread. In addition, when I go to view my documents, they won’t pull up. If I try to do anything else, it takes me to Safari to log into the web portal.

I’ve submitted multiple claims for daycare reimbursement on MyChoice and have never had one successful attempt. I always get a generic email telling me that my claim needs attention but doesn’t tell me specifically what is wrong. All information and documentation is complete and accurate and it still gets an error. Waste of time...don’t download MyChoice.

Useful information right at your fingertips

There was an error processing your request. Please try again. I’ve tried again several times. It’ll tell me if I put in the wrong pin, so i know when I put the right pin in. There’s no other options. Idk what to do now.

I use MyChoice all the time when looking up ID cards and managing my FSA. Would definitely recommend.

I love having all my information available anytime day or night! Easy to use!

MyChoice helpfully allows attaching pictures of receipts to FSA claims. However, I scan my receipts as PDFs to keep for my records; it would be great if I could upload the PDF rather than snap an unnecessary photo.

This is the perfect app for insurance needs. It’s easy to use and makes everything accessible. Love it!!

I have an iPhone Xs with the latest update and I cannot open MyChoice to view my benefits. If I pull the open apps I can see it but I cannot actually get it to open. I don’t know if their latest update isn’t actually compatible with the new newest update (12.1.4) but I’m disappointed I cannot use MyChoice in lieu of my desktop.

I was able to upload my documents to MyChoice on the go it’s so easy just snap and go

After this last update where the logo updated I have not been able to login. I have tried deleting MyChoice and tried to redownload it. I thought it was great up until that point.

So easy to use and navigate around.

App is good overall, however, on the login screen that requires entering the pin, the “0” and backspace button do not exist. I had to create a pin without zeros.

MyChoice really helps and so much easy to navigate!!

Cannot read numbers Have to carry cards

My app has stopped working. It was on my list of apps that needed an update, but, during the update the process became stuck.....and 2 days later.....it’s still stuck. Is there a fix?

I was excited to get MyChoice and complete my open enrollment. MyChoice keeps closing on me. I’ve put my info in 3 times, shuts down randomly then I have to start all over. Frustrating. I give up.

This is such a great app ov very user friendly!

The numbers go past the screen where you can’t hit any enter button. Tried making font smallest that the phone has. Didn’t work

MyChoice is user friendly and easy to navigate.

MyChoice is very handy and useful when you have questions about your plan or benefits