SentricHR app not working? crashes or has problems?

SentricHR Status

Last Updated on 2023-03-15 by Sentric

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Summary of SentricHR Problems 😠👌🔥

- Issues with logging in, including invalid domain and incorrect login errors.

- Takes a long time to log in, up to 5 minutes.

- Users have experienced being signed out and unable to connect.

- App does not load or work for some users.

- Slow performance, even with wifi connection.

- Unable to use location for clocking in via the app.

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Common SentricHR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SentricHR app on iOS and Android devices. Solve all SentricHR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SentricHR iPhone Issues and Solutions

SentricHR iOS app crashes, not working, errors
SentricHR iOS app network issues
SentricHR on iOS has black/white screen

SentricHR Android App Issues and Solutions

SentricHR has errors/crashing/not working
SentricHR server network connectivity issues
SentricHR has black screen

SentricHR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SentricHR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SentricHR app crashes or not working on Iphone (iOS):

Close and restart the SentricHR app on iPhone
Update SentricHR app to the Latest Version for iOS
Uninstall and reinstall SentricHR iPhone app
Update your iPhone to the latest iOS version

Fix SentricHR on iPhone unable to connect to server/internet connection issues::

To resolve SentricHR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SentricHR black/white screen (blank screen) on iPhone:

Follow the SentricHR iOS app troubleshooting guide Here →

SentricHR Android App Issues and Solutions

Fix SentricHR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SentricHR app issues:

Force Stop the SentricHR App
1. On android, goto "Settings" » click SentricHR app. » click "Force Stop".

Update SentricHR to the latest version on PlayStore

Clear SentricHR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SentricHR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SentricHR.

Fix SentricHR unable to contact server/ SentricHR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SentricHR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SentricHR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SentricHR on android.

Solve SentricHR black/white screens issue on Android:

Follow the SentricHR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sentric, developers of SentricHR.