PET Pocket app not working? crashes or has problems?

PET Pocket Status

Last Updated on 2024-05-23 by Orange Enterprises, Inc.

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Common PET Pocket Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PET Pocket app on iOS and Android devices. Solve all PET Pocket app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PET Pocket iPhone Issues and Solutions

PET Pocket iOS app crashes, not working, errors
PET Pocket iOS app network issues
PET Pocket on iOS has black/white screen

PET Pocket Android App Issues and Solutions

PET Pocket has errors/crashing/not working
PET Pocket server network connectivity issues
PET Pocket has black screen

PET Pocket iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PET Pocket app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PET Pocket app crashes or not working on Iphone (iOS):

Close and restart the PET Pocket app on iPhone
Update PET Pocket app to the Latest Version for iOS
Uninstall and reinstall PET Pocket iPhone app
Update your iPhone to the latest iOS version

Fix PET Pocket on iPhone unable to connect to server/internet connection issues::

To resolve PET Pocket network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PET Pocket black/white screen (blank screen) on iPhone:

Follow the PET Pocket iOS app troubleshooting guide Here →

PET Pocket Android App Issues and Solutions

Fix PET Pocket not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PET Pocket app issues:

Force Stop the PET Pocket App
1. On android, goto "Settings" » click PET Pocket app. » click "Force Stop".

Update PET Pocket to the latest version on PlayStore

Clear PET Pocket App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PET Pocket app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PET Pocket.

Fix PET Pocket unable to contact server/ PET Pocket internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PET Pocket » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PET Pocket » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PET Pocket on android.

Solve PET Pocket black/white screens issue on Android:

Follow the PET Pocket android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Orange Enterprises, Inc., developers of PET Pocket.

About this app

PET Pocket for the iPhone is an updated version of the employee tracking software originally developed for PDA by Orange Enterprises Inc. Use PETPocket to keep detailed, precise, and specific Timecard records for your employees! Supports bar code scanning (with an external scanner and Camera) and manual input.