HID Approve app not working? crashes or has problems?

HID Approve Status

Last Updated on 2026-04-14 by HID Global

I have a problem with HID Approve

Are you having issues? Select the issue you are having below and provide feedback to HID Approve.

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4 User reports:
App has problems

User reports 4

4 Problems reported in the last 24 hours

Most reported problems

33.3%

Not working

33.3%

Something else

33.3%

Summary of HID Approve Problems 🔥

- No visible notifications

- Glitchy and unreliable

- Takes days to get it to work

📋 2 Reported Issues:

Frank Starr 2024-01-28

Some operations may not be available until you renew your service

Bramwell Kipkoskei 2022-11-28

Hi, my HID app keeps crashing and am unable to proceed.

Showing 1-2 of 2 reported issues:

Have a Problem with HID Approve? Report Issue

Common HID Approve Problems & Solutions. Troubleshooting Guide

Table of Contents:

HID Approve iPhone Issues and Solutions

HID Approve iOS app crashes, not working, errors
HID Approve iOS app network issues
HID Approve on iOS has black/white screen

HID Approve Android App Issues and Solutions

HID Approve has errors/crashing/not working
HID Approve server network connectivity issues
HID Approve has black screen

⚠️ Troubleshoot | Fix Now in One Click

HID Approve iPhone Issues and Solutions

How to fix HID Approve app crashes or not working on Iphone (iOS):

Close and restart the HID Approve app on iPhone
Update HID Approve app to the Latest Version for iOS
Uninstall and reinstall HID Approve iPhone app
Update your iPhone to the latest iOS version

Fix HID Approve on iPhone unable to connect to server/internet connection issues::

To resolve HID Approve network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

HID Approve Android App Issues and Solutions

Fix HID Approve not working on Android, crashes, errors or is unresponsive:

Force Stop the HID Approve App
1. On android, goto Settings » HID Approve » click [Force Stop]

Update HID Approve to the latest version on PlayStore

Clear HID Approve App Cache and Data:
1. On android, goto Settings » Apps » HID Approve » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HID Approve.

Fix HID Approve unable to contact server/ HID Approve internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click HID Approve » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HID Approve » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HID Approve

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit HID Approve Website

Privacy Policy: https://www.hidglobal.com/about/privacy/hid-approve-privacy-policy

Developer: HID Global

‼️ Outages Happening Right Now

Dec 08, 2025, 09:37 PM
a Windows user from Belper, United Kingdom reported problems with HID Approve : Login
Oct 01, 2025, 07:57 AM
a Mac user from Kassel, Germany reported problems with HID Approve : Login
Oct 01, 2025, 07:55 AM
a Mac user from Kassel, Germany reported problems with HID Approve : Not working
Jul 23, 2025, 08:12 AM
a Linux user from Cambridge, United Kingdom reported problems with HID Approve : Not working
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