HID Approve app not working? crashes or has problems?

HID Approve Status

Published by HID Global on 2023-09-11

HID Approve is a multi-factor authentication solution from HID Global that
delivers a simple and secure way for you to validate transactions and
authenticate. With push notifications and a simple swipe-gesture you can
approve an authentication or transaction request on your mobile device.

I have a problem with HID Approve

Are you having issues? Select the issue you are having below and provide feedback to HID Approve.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

66.7%

Something else

66.7%

33.3%

Reported Issues: 2 Comments

By Frank Starr 3 months ago

Some operations may not be available until you renew your service

By Bramwell Kipkoskei 1 year ago

Hi, my HID app keeps crashing and am unable to proceed.

Common dislikes about HID Approve app

- No visible notifications

- Glitchy and unreliable

- Takes days to get it to work

Have a Problem with HID Approve? Report Issue

Common HID Approve Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HID Approve app on iOS and Android devices. Solve all HID Approve app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HID Approve iPhone Issues and Solutions

HID Approve iOS app crashes, not working, errors
HID Approve iOS app network issues
HID Approve on iOS has black/white screen

HID Approve Android App Issues and Solutions

HID Approve has errors/crashing/not working
HID Approve server network connectivity issues
HID Approve has black screen

HID Approve iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HID Approve app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HID Approve app crashes or not working on Iphone (iOS):

Close and restart the HID Approve app on iPhone
Update HID Approve app to the Latest Version for iOS
Uninstall and reinstall HID Approve iPhone app
Update your iPhone to the latest iOS version

Fix HID Approve on iPhone unable to connect to server/internet connection issues::

To resolve HID Approve network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HID Approve black/white screen (blank screen) on iPhone:

Follow the HID Approve iOS app troubleshooting guide Here →

HID Approve Android App Issues and Solutions

Fix HID Approve not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HID Approve app issues:

Force Stop the HID Approve App
1. On android, goto "Settings" » click HID Approve app. » click "Force Stop".

Update HID Approve to the latest version on PlayStore

Clear HID Approve App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HID Approve app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HID Approve.

Fix HID Approve unable to contact server/ HID Approve internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HID Approve » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HID Approve » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HID Approve on android.

Solve HID Approve black/white screens issue on Android:

Follow the HID Approve android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HID Global, developers of HID Approve.

100% Contact Match

Developer: HID Global

E-Mail: [email protected]

Website: Visit HID Approve Website

About this app

HID Approve is a multi-factor authentication solution from HID Global that delivers a simple and secure way for you to validate transactions and authenticate. HID Approve is a part of a broad range of hardware and software security tokens from HID Global that work with the HID Authentication Platform. With push notifications and a simple swipe-gesture you can approve an authentication or transaction request on your mobile device. For mobile offline use, HID Approve enables you to generate one-time secure codes for strong authentication. To get started with HID Approve you will need to download HIDApprove and enroll it with your service provider.