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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SNCF, developers of Alerte 3117.


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About this app

31177 (text messages) or 3117 (contact centre) is the emergency number of the available 24/7 over the entire French railway system to report a dangerous situation you are the witness or victim of.  Choose text messages to 3117 7 over a phone call, as they enable to discreetly report on a situation, without endangering oneself.  So as to keep in touch, the caller’s phone number will be stored.  They are trained for all types of situations, Including Attack Alerts. Accept geolocation.  The conversation is recorded in accordance with emergency calls usage.  It enables operators and emergency services to intervene faster and more efficiently.  And get in touch with the most appropriate service to assist and protect you.  For any questions or queries, please contact us at: contact@this app.