Passage app not working? crashes or has problems?

Passage Status

Last Updated on 2021-09-01 by Hopthru, Inc.

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1 Reported Issues: 😵🆘🛟🚨📢

Wende Watson

2023-08-16

Won’t send me confirmation code so I can set up account

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Have a Problem with Passage: Transit Ticketing? Report Issue

Common Passage Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Passage app on iOS and Android devices. Solve all Passage app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Passage iPhone Issues and Solutions

Passage iOS app crashes, not working, errors
Passage iOS app network issues
Passage on iOS has black/white screen

Passage Android App Issues and Solutions

Passage has errors/crashing/not working
Passage server network connectivity issues
Passage has black screen

Passage iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Passage app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Passage app crashes or not working on Iphone (iOS):

Close and restart the Passage app on iPhone
Update Passage app to the Latest Version for iOS
Uninstall and reinstall Passage iPhone app
Update your iPhone to the latest iOS version

Fix Passage on iPhone unable to connect to server/internet connection issues::

To resolve Passage network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Passage black/white screen (blank screen) on iPhone:

Follow the Passage iOS app troubleshooting guide Here →

Passage Android App Issues and Solutions

Fix Passage not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Passage app issues:

Force Stop the Passage App
1. On android, goto "Settings" » click Passage app. » click "Force Stop".

Update Passage to the latest version on PlayStore

Clear Passage App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Passage app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Passage.

Fix Passage unable to contact server/ Passage internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Passage » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Passage » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Passage on android.

Solve Passage black/white screens issue on Android:

Follow the Passage android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hopthru, Inc., developers of Passage.

About this app

Just sign up, purchase fares from any of our partner agencies, present your pass to the operator while boarding, and you're off! this app: Transit Ticketing is the easiest way to buy passes for public transit.