SNCF Connect app not working? crashes or has problems?

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210 User reports:
App has problems
 User reports 210

⚠️ Most reported problems ⚠️
Not working
36.1%

Login
25.6%

Screen
20.1%

Crashes
7.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of SNCF Connect Problems 🔥

- Does not accept American credit cards

- Cannot export journey onto calendar

- Cannot change round trip tickets online unless both trips are changed

- Long wait times at the station

- Expensive service with less flexibility and more headaches

📋 9 Reported Issues:

P
Peter 2024-06-02

I am going to travel to FR and TGV tickets has been purchase by traveling agency. dowloaded SNCF connect and TGV inoui pro bit neither fo them offer english language inly french. I cant use the app so need to print the tickets to have them offline. I rued severaé times and checked all the possibilities with no success.

J
Jacqueline Hollander 2023-10-20

When I open my SNCF connect account and top on the blue card I only get the Topup not the purchase logo. How do I get the purchase on my account?

X
Xavier Lurpak 2023-09-05

I can log into SNCF Connect on my iPad and iMac but not on my iPhone. I am using the correct log in détails. Can you help please? It has been like this for days.

R
Ronald E Gott 2023-06-20

This may be simple but no-one can seem to figure out. When I go to Tickets and click on the Navigo card, I only have the option to Top Up the card. There is no option to Purchase (ie weekly booklet). Can you assist? Thank you!

⚠️ Troubleshoot | Report Issue ⚠️
D
David 2023-05-23

The app just doesn't start. It is like this since 2 months. Sent at least 10 complaints.

M
Margaret Steup 2023-05-03

I have tried several times to buy tickets for the TGV train on the SNCF app, only to have it tell me that there has been a technical problem and tell me to go through the procedure again.

R
Richard Mantell 2023-03-10

Every time I go to look at the chosen train journey an "INTERNAL ERROR" message comes on the screen and I have to go through the booking procedure all again .... ONLY to find it crashes again.

S
SAIKAT BANIK 2022-06-10

I want to book a train ticket but when I put my card details and the OTP in the app after that its not workinc

B
Benoît Trémauville 2022-05-31

Bonjour, Je n’arrive pas à importer 3 billets sur sncf connect app. E billet 769031380, 769031391,769031371 Pouvez vous m’aider ou m’expliquer comment faire. D’avance merci Benoit Tremauville

Showing 1-9 of 9 reported issues:

Have a Problem with SNCF Connect: Trains & routes? Report Issue




Common SNCF Connect Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. SNCF Connect iPhone Issues and Solutions

  2. SNCF Connect Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: vscmobile@serviceclient.oui.sncf

Website: 🌍 Visit SNCF Connect Website

Privacy Policy: https://www.sncf-connect.com/informations-legales/confidentialite

Developer: SNCF Connect & Tech




‼️ Outages Happening Right Now

  • Feb 20, 2025, 02:50 PM

    a user from Queens, United States reported problems with SNCF Connect : Login

  • Feb 16, 2025, 04:18 PM

    a user from Courbevoie, France reported problems with SNCF Connect : Login

  • Feb 14, 2025, 10:42 AM

    a user from Pamiers, France reported problems with SNCF Connect : Account

  • Feb 12, 2025, 09:38 AM

    a user from Lyon, France reported problems with SNCF Connect : Account

  • Feb 11, 2025, 12:56 PM

    a user from Nantes, France reported problems with SNCF Connect : Not working

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