PNC SmartAccess app not working? crashes or has problems?

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Summary of PNC SmartAccess Problems 😠👌🔥

- Face ID no longer works after updating the app

- Apple Pay no longer works

- Customer service unable to help

- App doesn't work

- Takes too long to get deposits

- Blocks transactions after each and every transaction

  4 Reported Issues: 😵🆘🛟🚨📢

Evelyn Tumulac
2023-07-10

PNC SmartAccess Visa Mobile App is not working, in fact, it has NOT worked for several months. How and when can this be addressed? When I attempt to Log On the mobile app I get " There is a problem and try later." Well as stated, I've been trying later for months and nothing has been done about this, and I'm sure you've gotten PLENTY of complaints about it. Do you not care about your consumers concerns or is it more important for you to collect the monthly fees from us with no regard to customer satisfaction? Please fix this issue. Thank you.

Johnny Holland
2023-06-13

Can’t access smart access. Say's there is a problem and try later. It’s been saying this for a week. Also can’t make a deposit at atm. Something is way off

Marilyn Helen Lambert
2022-12-07

smart access card not working. cannot get balance

Stephanie Scott
2022-12-06

For 4 days now im not able to transfer money to my card or use

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Common PNC SmartAccess Problems & Solutions. Troubleshooting Guide

       


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About this app

With the PNC SmartAccess® Prepaid Visa® Card mobile app from PNC Bank, you can now access your prepaid card information from your mobile device so you can bank on the go!  Mobile data transmissions and card information are protected by 128-bit encryption, just like they are when you bank online.  VISA is a registered trademark of Visa International Service Association and used under license. ©2020 The PNC Financial Services Group, Inc. All rights reserved.  **PLEASE NOTE, your card must be LOADED TO THE PNC SMARTACCESS® WEBSITE FIRST before you add it to PNCSmartAccess.  It will appear as an SMS/text message within 2 minutes and then must be entered into the application to complete your enrollment.  PNC SmartAccess is a registered trademark of The PNC Financial Services Group, Inc.  If you are installing the SmartAccess App for the first time, you will need to CREATE A NEW USER ID AND PASSWORD.  EXISTING WEBSITE USER IDs AND PASSWORDS WILL NOT WORK FOR PNCSmartAccess.  Experience the freedom of mobile banking in the palm of your hands!  IMPORTANT: During the enrollment process, please do not close out of this application while awaiting the activation code.  PNC Bank, National Association.  Your security is our priority.