Mr. Cooper app not working? crashes or has problems?

Mr. Cooper Status

Published by Nationstar Mortgage Holdings Inc. on 2023-11-23

Stress-free Homeownership, At Your Fingertips. Keeping track of your mortgage
with Mr.

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Reported Issues: 1 Comments

By N. Mart 5 months ago

Mr. Cooper website and 24/7 automated line down since October 31, 2023 9pm eastern time. Crashed in the middle of transaction. Outage continues as of Nov 2, 2023. Unable to contact anyone.

Common dislikes about Mr. Cooper app

- Payments selection is not respected

- Payments are applied incorrectly

- Customer service group can't explain why it's happening

- Offered refinancing when customers call to have payment corrected

Have a Problem with Mr. Cooper? Report Issue

Common Mr. Cooper Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mr. Cooper app on iOS and Android devices. Solve all Mr. Cooper app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mr. Cooper iPhone Issues and Solutions

Mr. Cooper iOS app crashes, not working, errors
Mr. Cooper iOS app network issues
Mr. Cooper on iOS has black/white screen

Mr. Cooper Android App Issues and Solutions

Mr. Cooper has errors/crashing/not working
Mr. Cooper server network connectivity issues
Mr. Cooper has black screen

Mr. Cooper iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mr. Cooper app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mr. Cooper app crashes or not working on Iphone (iOS):

Close and restart the Mr. Cooper app on iPhone
Update Mr. Cooper app to the Latest Version for iOS
Uninstall and reinstall Mr. Cooper iPhone app
Update your iPhone to the latest iOS version

Fix Mr. Cooper on iPhone unable to connect to server/internet connection issues::

To resolve Mr. Cooper network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mr. Cooper black/white screen (blank screen) on iPhone:

Follow the Mr. Cooper iOS app troubleshooting guide Here →

Mr. Cooper Android App Issues and Solutions

Fix Mr. Cooper not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mr. Cooper app issues:

Force Stop the Mr. Cooper App
1. On android, goto "Settings" » click Mr. Cooper app. » click "Force Stop".

Update Mr. Cooper to the latest version on PlayStore

Clear Mr. Cooper App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mr. Cooper app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mr. Cooper.

Fix Mr. Cooper unable to contact server/ Mr. Cooper internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mr. Cooper » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mr. Cooper » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mr. Cooper on android.

Solve Mr. Cooper black/white screens issue on Android:

Follow the Mr. Cooper android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nationstar Mortgage Holdings Inc., developers of Mr. Cooper.

94.74% Contact Match

Developer: Nationstar Mortgage LLC

E-Mail: [email protected]

Website: Visit Mr. Cooper Website

94.74% Contact Match

Developer: ChowNow

E-Mail: [email protected]

Website: Visit ChowNow Website

About this app

Make payments quickly, monitor your FICO® Score*, and see customized ways to leverage your home equity—or quickly get in touch with a mortgage expert for on-demand assistance. With our app in your back pocket, managing your home loan can be easy and stress free. Handle the basics with ease — safely and securely make payments or set up AutoPay. View your home’s value and equity as they change over time. Get potential loan options based on your goals. Keeping track of your mortgage with Mr. It’s simple, quick, and secure. Cooper is more convenient than ever. We make finding our communications convenient and hassle-free.