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The most important function of this app is to be able to make payments and that part of the app has been troublesome many times. I make extra payments to my principal the second half of the month and more than half of the time it applies the principal payment as my next month’s payment. I have taken screenshots to show that I requested principal-only payment and then my payment was applied incorrectly. The customer service group can’t explain why it’s happening. I have had to call for help at least 6 times. GET THIS FIXED!!! I should not have to call and have my payment corrected multiple times. This is the largest purchase I’ve made and it is being handled very poorly. Without this recurring issue, where they are taking my money and repeatedly using my hard-earned money incorrectly, I would have given this app 5 stars!!!

The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side. As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing. It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced. The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large. Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool! On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.

If I could give zero stars I would. As of today my homeowners insurance is canceled because of non-communication between the two. I called both last month and thought this was handled. Oops my bad it’s not. When asking the mr blooper lady on the phone how they were communicating with the insurance company, via email and fax. I asked why hasn’t someone actually picked up the phone and called them her response was.......... I was standing with my insurance agent when he faxed over the payment information not one but twice. They haven’t received it yet. Really. Mr blooper bought my loan a few months ago and I received tons of mail saying the I was going to have a WONDERFUL mortgage experience! When does that start? Sell my mortgage please, to someone who knows what the heck they’re doing.