MyCIMR Status

Last Updated on 2024-03-22 by CAISSE INTERPROFESSIONNELLE MAROCAINE DE RETRAITE

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Common MyCIMR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyCIMR app on iOS and Android devices. Solve all MyCIMR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyCIMR iPhone Issues and Solutions

MyCIMR iOS app crashes, not working, errors
MyCIMR iOS app network issues
MyCIMR on iOS has black/white screen

MyCIMR Android App Issues and Solutions

MyCIMR has errors/crashing/not working
MyCIMR server network connectivity issues
MyCIMR has black screen

MyCIMR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyCIMR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyCIMR app crashes or not working on Iphone (iOS):

Close and restart the MyCIMR app on iPhone
Update MyCIMR app to the Latest Version for iOS
Uninstall and reinstall MyCIMR iPhone app
Update your iPhone to the latest iOS version

Fix MyCIMR on iPhone unable to connect to server/internet connection issues::

To resolve MyCIMR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyCIMR black/white screen (blank screen) on iPhone:

Follow the MyCIMR iOS app troubleshooting guide Here →

MyCIMR Android App Issues and Solutions

Fix MyCIMR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyCIMR app issues:

Force Stop the MyCIMR App
1. On android, goto "Settings" » click MyCIMR app. » click "Force Stop".

Update MyCIMR to the latest version on PlayStore

Clear MyCIMR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyCIMR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyCIMR.

Fix MyCIMR unable to contact server/ MyCIMR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyCIMR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyCIMR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyCIMR on android.

Solve MyCIMR black/white screens issue on Android:

Follow the MyCIMR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CAISSE INTERPROFESSIONNELLE MAROCAINE DE RETRAITE, developers of MyCIMR.

About this app

L'application this app permet aux affiliés de la CIMR de gérer et de consulter leur compte Retraite auprès de la CIMR pour les aider à se préparer une retraite sereine.

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