Introducing the fully rebuilt, redesigned, re-everythinged Mr. Cooper app, now
with Home Intelligence℠. All the tools you need to conveniently manage you Mr.
Cooper mortgage are still here (like swipe to pay and FICO® Score monitoring*),
but now you can easily... • Track your home value...
I really like this lender. Doing the hours of operation you can speak to a person and most important there in the United States hoorah. No out sourcing like most companies. They are very professional answer any questions. I was concerned at first because our loan had been sold twice but the rate was lock so no problems. Thanks for being so courteous.
If I could give zero stars I would. As of today my homeowners insurance is canceled because of non-communication between the two. I called both last month and thought this was handled. Oops my bad it’s not. When asking the mr blooper lady on the phone how they were communicating with the insurance company, via email and fax. I asked why hasn’t someone actually picked up the phone and called them her response was.......... I was standing with my insurance agent when he faxed over the payment information not one but twice. They haven’t received it yet. Really. Mr blooper bought my loan a few months ago and I received tons of mail saying the I was going to have a WONDERFUL mortgage experience! When does that start? Sell my mortgage please, to someone who knows what the heck they’re doing.
FAILS TO OFFER iPAD VERSION
One star for such a large financial institution to offer only an iPhone version of their app. I assume there are thousands that don’t mind looking at a tiny screen to transact their business with the silly named Mr Cooper company, but not me. I want to use the larger screen offered by my iPad to transact my business and to take advantage of the screen in either Portrait or Landscape mode as I CHOOSE. Instead with this limited app, I am forced to use it in Portrait mode thereby making my external key board useless, unless I wish to “crick my neck” as I stare sideways to use my keyboard and look at the solitary option of Portrait mode. Come on Cooper, get with it, either offer an iPad version also, or add an option to select either Portrait or Landscape modes on your iPhone app.
For an internet mortgage company, you guys have it together. Your website is easy to use and efficient, your data is frequently updated, and scheduling payments is a breeze. My problem has been with making Principal Only payments on my mortgage, which I do randomly and fairly regularly. Every time, the website splits those payments into interest and mortgage, which is incorrect. I have to call you guys to straighten it out, which is easy enough, but a waste of my time. Please try and get that glitch fixed. Other than that, I like your company and would recommend it to others.
Horrible Customer Care
I went through a divorce and the ex got the house in the divorce which she has yet to pay a payment on time. Now my credit ran into the ground, because she is nearly foreclosed on by Mr. Cooper. They say there is nothing they can do. I would never use Mr. Cooper for any reason. They bought my loan out when I was married, now I wish I had gone local instead of staying with a company like them. DO NOT USE THEM! I have called about 15 times in 2 1/2 years and no call backs. Just harassed for the mortgage payment that is not mine. Horrible and no options for divorced people.
Didn’t send me a payment coupon for July and I missed my payment. Called me in Aug to tell me I owe $100 because I missed payment. I asked where my payment coupon went and they said they had correspondence returned and they didn’t know why (my payment coupon I assume - they couldn’t tell me for sure). I went online to make the missed payment and it said my address was wrong, I checked and my address was correct. Was this a scam to force me to go paperless and charge me for missing a payment? It sure seems like it, my address hasn’t changed in 15 years.
I enjoy the website it’s easy to use and I don’t ever have to wait
This website has everything I need to know about payments When my payment is due I can also add additional payments principal only Day or night
Got an email to download this app and use the “tune up” feature, with a screenshot. Downloaded the app, opened the app .... the “tune up” feature doesn’t exist. Pretty par for the course with this company. Their book keeping is chaos. Takes forever for information to update to reflect activity, usually in the 2-3 week range. My previous mortgage company would register the activity and correctly show it in history immediately after the action was completed, like any other normal financial company. Not a fan of Mr Cooper at all.
Password and system issues
Seems like a great app but I only signed up yesterday. Would be nice to have a password verification field when registering. It’s not taking my expected password now (thinking I mistyped it when registering) and when trying to do password recovery, it keeps telling me there are issues with the system and it can’t process my request.
Won’t let me log in
I quickly downloaded the app after my mortgage was taken over by Mr Cooper. The app just doesn’t work. I log in with the same credentials I use for the website, incorrect username/password (using 1Password so it’s not my fat fingers). I click the link to reset my password and I see Try again later our system can’t process the request. The behavior hasn’t changed in months. This broken app isn’t worth the space it takes up on your phone.
Touch touch swipe payment made
It couldn’t be easier. So grateful for the quick and responsiveness of the app. Gives me all the information I need at my fingertips and then I can make a payment and set up a future payment.
Easy and Helpful
Everything you need about your mortgage is right there. You can make a payment with a tap and a slide, and all my statements and other information is readily accessable. It's a little plain looking, but it does the job.
Monthly mortgage payments and account info
This has to be the absolute best mortgage lender company. I have gone through 4 different ones and this has the best customer service user friendly app out there
Cool lite app that works!
Neat little lite app that provides the info needed, easy-pezy to navigate, easy payment feature and just cool graphics. It runs circles around my previous citi mortgage app. Oh ! Almost forgot the font for important stuff is large enough to see!
This is by far, the best Mortgage company I’ve ever had. Whenever I need to call them I always get friendly people that are helpful & knowledgeable. They always communicate with me on any changes as well. I’m very happy with them.
No. Mr. Cooper does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 24,028 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Mr. Cooper Is 15.8/100.
No. Mr. Cooper does not seem legit based on our analysis. This conclusion was arrived at by running over 24,028 Mr. Cooper User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mr. Cooper Is 15.8/100.
Mr. Cooper works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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