Mr. Cooper Reviews

by CoffeeBuzzBuzz

The most important function of MrCooper is to be able to make payments and that part of MrCooper has been troublesome many times. I make extra payments to my principal the second half of the month and more than half of the time it applies the principal payment as my next month’s payment. I have taken screenshots to show that I requested principal-only payment and then my payment was applied incorrectly. The customer service group can’t explain why it’s happening. I have had to call for help at least 6 times. GET THIS FIXED!!! I should not have to call and have my payment corrected multiple times. This is the largest purchase I’ve made and it is being handled very poorly.

Without this recurring issue, where they are taking my money and repeatedly using my hard-earned money incorrectly, I would have given MrCooper 5 stars!!!

by ICCTEK

The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side.

As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing.

It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced.

The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large.

Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool!

On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.

by Punk2050

If I could give zero stars I would. As of today my homeowners insurance is canceled because of non-communication between the two. I called both last month and thought this was handled. Oops my bad it’s not. When asking the mr blooper lady on the phone how they were communicating with the insurance company, via email and fax. I asked why hasn’t someone actually picked up the phone and called them her response was..........
I was standing with my insurance agent when he faxed over the payment information not one but twice. They haven’t received it yet. Really.
Mr blooper bought my loan a few months ago and I received tons of mail saying the I was going to have a WONDERFUL mortgage experience! When does that start? Sell my mortgage please, to someone who knows what the heck they’re doing.

by LeonJon

One star for such a large financial institution to offer only an iPhone version of their app. I assume there are thousands that don’t mind looking at a tiny screen to transact their business with the silly named Mr Cooper company, but not me. I want to use the larger screen offered by my iPad to transact my business and to take advantage of the screen in either Portrait or Landscape mode as I CHOOSE. Instead with this limited app, I am forced to use it in Portrait mode thereby making my external key board useless, unless I wish to “crick my neck” as I stare sideways to use my keyboard and look at the solitary option of Portrait mode. Come on Cooper, get with it, either offer an iPad version also, or add an option to select either Portrait or Landscape modes on your iPhone app.

by FlyHighDiveLow06

My loan was sold to Mr. Cooper. I downloaded MrCooper , set up an account, and now keep getting errors every time I login. I simply can’t get MrCooper to work. Wait times to call customer support seem to be in the hours. Their email response time is 3-4 days and the only response I’ve received is “call our customer support”. This is my 4th mortgage company and the worst by far. For the first time in my 10 years of owning my home, I may be required to mail in a check to make my monthly payment because their app/website/customer support are so bad. Very frustrated that this is my new mortgage company (and I didn’t even have the choice, it was transferred from much better Rocket Mortgage).

by E. Penn

Unfortunately my loan had been sold to this company (Mr. Cooper) during the pandemic. I had been approved for payment assistance during the pandemic with my previous mortgage company. I was very upset as I thought my mortgage was safe during the pandemic. Customer service does not exist Mr. Cooper. I had an extremely hard time contacting anyone by phone, by email even by live chat during the pandemic. I did not receive any response for almost 2 weeks. I did take screenshots of my attempts too contact this company for future reference if needed. I would not recommend this company to my family or any of my friends. I cannot in good conscious give this company even a one star rating.

by ChrisW_86

First, I wouldn’t recommend getting your mortgage through this company, they are lazy and made getting my mortgage a much more difficult process than it needed to be. But as far as MrCooper goes, about 60% of the time when I try to log on, it is down for maintenance…just like their website. It is because of this that when you attempt to access things like your 1098 tax form, you can’t. Forget calling them, their automated service is worse than their app and website reliability. Customer service is their last priority from every experience I have had.

by Cheesymc!

I wasn’t going to make a review but their high rating is absolutely ludicrous and fake. God help you if your loan gets sold to this company like it was done with mine.

First off, the communication was horrible when transferring the loan. I literally received a letter with my account number (which you need to set up your account) the day my payment was due. Then I had to spend almost an hour with an agent to set it up due to “technical issues” with their app so I ended up doing it through the website.

To cap it all off, they recently had a system glitche where they billed me THREE TIMES!!!! Yes that is correct... these scum of a company did that. Sure it got reversed a few days later with a lame voice message apologizing about the mistake... but yeah, DO NOT TRUST THIS COMPANY WITH AUTOPAY.

I can only hope this company goes out of business and my loan gets sold to a legitimate company.

by Byamo

Talked to a another mortgage company about refinancing loan. That company called to get the payoff amount. Mr. Cooper is now charging me $25 because they e-mailed it to the 3rd party. Yes, there is an expense involved, but let’s be honest it Is a routine request that takes a few minutes to fulfill. I work in P&C insurance and this is typical behavior of what we would call ‘non-standard’ insurers. This would be okay if I had a choice in who serviced my mortgage and I knew this going in to the business relationship. Unfortunately, we as consumers don’t.

by JashuTheDon

Payoff calculator is an hai day tool for someone who would like to calculate and see if they want pay a portion of loan and how much it makes sense. This calculator is missing in MrCooper and the website calculator is miscalculating. When I reached out to the contact center they said they are working on fixing the loan nature date but the other attributes are working fine, but they are not. The agent could it calculate and give the details either I was told since that is the tool they would use. How unprofessional??? Also they didn’t even bother to take the tool down or put a disclaimer that they are fixing it.

by C.mmmz

Echoing other reviews here: MrCooper is incorrectly marking payments to my principal as a standard monthly payment and I must call regularly to have them manually fix the issue.

Furthermore sometimes these errors are caught automatically and the fixes all occur on the same date. My guess is the api doesn’t give time stamps or they are simply ignoring them in the sort so the corrections are out of order and it appears the principal payment is being reversed and applied as a monthly payment.

Tough to discern exactly what’s happening with my account which is unacceptable.

by Mountaineer00

I really like MrCooper when it works and allows me to sign in. Recently it seems every time I try to login through MrCooper I get an error message “Somethings wrong with our system and we can’t sign you in. Please try again in a little while.” I have to delete MrCooper then reinstall and all is well for a few logins then I start to receive the same error. Logging in through the website has never been an issue only with MrCooper .

Have your QA people test MrCooper more. Currently I’m using an iPhone 11 Pro Max running iOS 14.5.1.

by Srfaires

I like many things about MrCooper, but one feature drives me crazy. The home “snapshot” supposedly calculates the equity in my home by subtracting the loan balance from the fair market value. But the value number is about 40% too low, making it appear that my house is underwater, when I really have about $175,000 of equity. There is apparently no way to deactivate or hide this feature, which is worse than useless.

by Jeff Hatzinger

For an internet mortgage company, you guys have it together. Your website is easy to use and efficient, your data is frequently updated, and scheduling payments is a breeze.
My problem has been with making Principal Only payments on my mortgage, which I do randomly and fairly regularly. Every time, the website splits those payments into interest and mortgage, which is incorrect. I have to call you guys to straighten it out, which is easy enough, but a waste of my time. Please try and get that glitch fixed.
Other than that, I like your company and would recommend it to others.

by Bippy_b

Very helpful app.. it used to tell you about how much you would save if you added additional principle. I love this feature as it was always a good reminder of the money you could possibly save paying early. A recent update has removed this unfortunately.

Other than this MrCooper is super useful. Very helpful in contacting support. Very helpful in making the payment.

by Joyous79

MrCooper is great. Very user friendly and contains loads of information about your loan and your house. You can make a payment with MrCooper anytime you like which is amazing. My previous loan company made it difficult to make a principal-only payments which is ridiculous. Glad to have mortgage through Mr. Cooper.

by Love Candy #1

I was very skeptical with this new mortgage company when they sold my old mortgage . Low and behold I love this company. They are hands on, polite & professional. Willing to help at a drop of a hat with all of your needs! Answers any questions or resolve any issue you may have! Omg! Such an easy app also! Most apps I can say are not as easy and thorough as Mr. Copper!

by Claudia L. H.

Love the convenience of having all the info at my fingertips-MrCooper truly appeals to younger people who want to quickly pay for something, check how their escrow account is doing, and more all at the same time-all without call waiting. User friendly navigation for all ages and makes me feel in control of my finances.

by BHOD55

I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone MrCooper. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. MrCooper also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier

by StylistJenn

When I got a letter from my former mortgage company that my loan was sold to another company, I was worried. When I found out that I’d be entrusting my biggest investment to some company called Mr Cooper, I was taken aback by its name! My fears were not necessary at all. MrCooper is so easy to use and very intuitive. It’s so easy to make a payment, find out my house’s market value, the amount of equity I have and the amount I could use if I wanted an equity loan all in a matter of seconds. It’s fast and easy—what else could anyone want?

by Marc S. ARKANSAS

I went through a divorce and the ex got the house in the divorce which she has yet to pay a payment on time. Now my credit ran into the ground, because she is nearly foreclosed on by Mr. Cooper. They say there is nothing they can do. I would never use Mr. Cooper for any reason. They bought my loan out when I was married, now I wish I had gone local instead of staying with a company like them. DO NOT USE THEM! I have called about 15 times in 2 1/2 years and no call backs. Just harassed for the mortgage payment that is not mine. Horrible and no options for divorced people.

by NoFoolin21

Didn’t send me a payment coupon for July and I missed my payment. Called me in Aug to tell me I owe $100 because I missed payment. I asked where my payment coupon went and they said they had correspondence returned and they didn’t know why (my payment coupon I assume - they couldn’t tell me for sure). I went online to make the missed payment and it said my address was wrong, I checked and my address was correct. Was this a scam to force me to go paperless and charge me for missing a payment? It sure seems like it, my address hasn’t changed in 15 years.

by Alvie666

Got an email to download MrCooper and use the “tune up” feature, with a screenshot. Downloaded MrCooper , opened MrCooper .... the “tune up” feature doesn’t exist. Pretty par for the course with this company. Their book keeping is chaos. Takes forever for information to update to reflect activity, usually in the 2-3 week range. My previous mortgage company would register the activity and correctly show it in history immediately after the action was completed, like any other normal financial company. Not a fan of Mr Cooper at all.

by StephenBrannen

I quickly downloaded MrCooper after my mortgage was taken over by Mr Cooper. MrCooper just doesn’t work.

I log in with the same credentials I use for the website, incorrect username/password (using 1Password so it’s not my fat fingers). I click the link to reset my password and I see Try again later our system can’t process the request.

The behavior hasn’t changed in months. This broken app isn’t worth the space it takes up on your phone.

by Nakita117

Seems like a great app but I only signed up yesterday. Would be nice to have a password verification field when registering. It’s not taking my expected password now (thinking I mistyped it when registering) and when trying to do password recovery, it keeps telling me there are issues with the system and it can’t process my request.

by Jcrash777

This has to be the absolute best mortgage lender company. I have gone through 4 different ones and this has the best customer service user friendly app out there

by Jeffy_V

Neat little lite app that provides the info needed, easy-pezy to navigate, easy payment feature and just cool graphics. It runs circles around my previous citi mortgage app. Oh ! Almost forgot the font for important stuff is large enough to see!

by Fatuma49

This website has everything I need to know about payments
When my payment is due
I can also add additional payments principal only
Day or night

by Pj1007

Everything you need about your mortgage is right there. You can make a payment with a tap and a slide, and all my statements and other information is readily accessable. It's a little plain looking, but it does the job.

by Hershey608

It couldn’t be easier. So grateful for the quick and responsiveness of MrCooper . Gives me all the information I need at my fingertips and then I can make a payment and set up a future payment.

by Our Place1

I really like this lender. Doing the hours of operation you can speak to a person and most important there in the United States hoorah. No out sourcing like most companies. They are very professional answer any questions. I was concerned at first because our loan had been sold twice but the rate was lock so no problems. Thanks for being so courteous.

by Styls353

This is by far, the best Mortgage company I’ve ever had. Whenever I need to call them I always get friendly people that are helpful & knowledgeable. They always communicate with me on any changes as well. I’m very happy with them.