Sallie Mae Reviews

The business hours show I should have been able to connect with customer service this morning. I called multiple times just to be disconnected after the line ringing for over a minute each time. I tried calling the “late payment” # even though this is not my issue only to be met with an office closed message. The chat messaging option that “allows the user to respond in their own time” closed my case out within ten minutes of the agent contacting me without giving me any notification that my query was responded to. Shows no payment due even though... I definitely have a payment due. Guessing it only shows late payments due?

The only reason I’m giving 2 stars is the ease of navigation and overall user friendliness of SallieMae .

I’ve been using SallieMae for over 4 years now to keep track of my student loans, and up until yesterday it never gave me any problems. However, yesterday when I tried to log in using my FaceID, it keep just trying to log in and log in and log in. It was an endless cycle of asking for FaceID, so I thought maybe if I just enter in my password it would fix it. Nope! Then, I looked at SallieMae Store to see if I had an update for SallieMae . I did, so I updated SallieMae hoping it would fix the log in problem. It didn’t. I even tried deleting SallieMae and redownloading it, and that still didn’t help! I’m hoping this review will bring attention to this problem, since Sallie Mae doesn’t have an online tech support to contact for app-related issues 🙄

First off let me say this is my first student loan and I went throughly with the application process where the whole thing is a LIE . Let me say that when it “says” your interest may be this or this when you choose and your payments will be this or this - NONE of it is I CALLED THEM FOR 4 HOURS on the phone being switched different agents and departments because they the number I had of the application process was NOT the same from when my loan started . And even when we send them screenshots and confirmed they still all GAVE US different numbers . I will never get a loan through sallie mae again. And who in hell wants to pay only interest the first 6 months ? I hope no one has to get stuck in this awful process like I did .

Sallie Mae response to Covid 19 hardships was very much appreciated and decently adequate.
Considering the depressed financial condition America is still trying to recover from it would seem that more could be done to help families.
In March the duration of lockdowns and shut downs was not foreseeable and the modest forebearance offered seemed like a good enough gesture of good will.
We are grateful for the grace
However I would like to see further extensions offered on the forebearance grace period which is now quickly expiring.

The pandemic has had huge impacts on the economic stability of families with significant college expenses such as ours.

The residual effects of this health and economic crisis will be felt well past the last few months of the relaxed payment schedule.

It would be most appreciated if more could be done to offset the hardships American families with Sallie Mae college debt obligations are facing.

While I was in college and desperate for money to pay for my future I picked your site even though not a single person I knew recommended it. After borrowing from you, I realized why. Once I started paying back my loans I was harassed 4-5 times a day by phone and 1-3 by email. As was my co-signer, my father. The real pressure set in by not wanting to hurt my father’s credit score. Even during the pandemic, which left MILLIONS including myself jobless, your company didn’t cease the harassment. Never will I recommend your company and if possible I will discourage anyone who asks from borrowing from you. I FINALLY used the money I got from my deceased grandma’s estate to pay off my loan because I couldn’t stand to be under this pressure anymore. Now that you have my money DO NOT CONTACT ME AGAIN.

One thing I would suggest is a NOTIFICATION SETTING! For both incoming payment due and messages! I don’t want to stay on my phone for hours or days to monitor who will be messaging me through the support channel, so it becomes an inconvenience if I have any related questions. Thus far even when I’m not there, the agents were helpful with informing me with all the details and the best intervention I can do. PS. Make a unique notification bell.

SallieMae is horrible. It is not accurate. Or it’s the reps. I made a payment based on what SallieMae said , it stated no payment was due back in September and the following month received a call for nonpayment. So I paid 125 on September , then I decided to call to see if there was an issue with app and rep told me no and that because I paid double there was nothing due for November. Log into app just to confirm when I generally pay bills on or about November 6 th and app showed $0 amount due. Log in today and says I owe 100 dollars. 50 of which is past due. Ya’ think you can figure this crap out please. No one at Sallie Mae knows really what is going on and di not give accurate info.

SallieMae used to be helpful, until the update. I’ve never has to change my password so many times because “the credentials” didn’t match, when clearly the saved password matches the initial login until I go to manually type it in and suddenly IT DOESNT WORK WHEN IT DID ALL OTHER TIMES BEFORE WHEN IT WAS AUTO LOADED (yes, I checked the log key).

The sad part is, when the password is ACTUALLY wrong, the message says “This password is incorrect and you have two attempts remaining” which I find utterly and amazing irritating.

This should be looked into because ppl try their best to ACTUALLY make payments and keep getting these msgs and can only harbor so many passwords until things just get complicated.

Typical of these types of companies, they take advantage of young people to get them loans to go to college at insane rates and normally require immediate payment, even while in school. I have written reviews like this countless times and not ONCE has anyone from SM replied back to me. I have been lied to multiple times on the phone as well and, to top it all off, they required payments throughout the ENTIRETY of the pandemic ! Lovely company ! I will stop here and not waste another second complaining about this company. If you have any other means to get your college funding, do that. Stay away at all costs from this company and ones similar.

Super easy and convenient. No need to use a computer or even open up a web browser on your phone. I like that you log in and it clearly tells you the amount you have to pay and by what date. You can turn on your notifications, and SallieMae will even remind you when your payment is due. SallieMae is simple and enables you to pay your bill on time. I highly recommend.

SallieMae doesn’t allow you to make a payment on a single loan if you have more than one and in many cases people will because sallie Mae doesn’t allow you to add on to previous accounts when asking for loans for following semesters/years. I have my loan I took out years ago on auto debit for my oldest daughter. My newest loan is for my youngest who is starting her sophomore semester—payment was due but it added the payment amount for the first loan and wouldn’t let me separate it. Subsequently, I had to make a payment on that loan to pay the newest loan ontime while knowing the transaction for the auto debit will auto draft 3 days later.

Every time I talk to customer service about my payment arrangements I have been told they will work it’s me to reduce my payment and assure me I’m all set and then I look at my account and the monthly payment has changed significantly. When you are on the phone they seem helpful but all it has done is cause more issues and negatively affected my credit score cause they just talk and do not doing anything to help their customers. I would never recommend them for Student loans - I work 2 jobs to make ends meet and they don’t care about helping so that I can afford to make my payments

What’s the point of the messaging system on SallieMae if you can’t ever chat with an agent? Every time I start a chat I get a response saying I won’t hear from an agent for 2 days and 22 hours. So then I wait that long login and the agent was on early so I missed them and they closed the conversation. Tell me how does that resolve anything? What is the flipping point of that? Huge waste of time. I just want to apple for forbearance because I’m out of work due to covid and I can’t ever get ahold of an agent on the chat. I hate this company they are infuriating. It’s appalling they except us to even pay during a pandemic. Greedy disgusting company.

I absolutely love SallieMae for paying. It makes making payments so easy, especially with the finger print sign in. I always seem to forget my password, so this is so much better. As for Sallie Mae itself, come on man... 8% interest on student loans? Society tells us we need college to be successful and then make us have to do this. With you and the federal government combined I have $160k in loans for my law degree. This is ridiculous. #Bernie2020

SallieMae is pretty crappy. It’s hard to find much information on my loan. But my main complaint: Since I have overpaid each month by a little bit, for the past several months, SallieMae tells me I have “no payment due.” This is total crap. I have to figure out myself when my payment is due, figure out if/what I’ve paid each cycle, and make a payment within parameters that I figure out. All other student loan servicers I have used will still give due date, payment due, and if I’ve paid that month. SallieMae is terrible and they are just trying to scam us into not paying so we owe more in the long run.

SallieMae makes it so easy to pay. I don’t have to wait till I’m at a computer, I can just open SallieMae and take care of business ASAP.
It would be nice if the summaries of the loan(s) showed the accumulated interest. To make it easier to keep a eye on that number.
At the moment, I have to use my computer to log into the site and hunt for a recent statement to see my accrued interest.

I would recommend not auto-enrolling your loans for easy payments. I always check on the day my loans are due and the amount says $0 but then a week later they slap a late fee of almost the same payment amount and claim I didn’t pay on time. So I’m basically paying them an extra loan payment a month due to their system NOT charging my bank. I will go back to manually paying my loans since I can’t afford to pay double my payment due to their system errors. I urge you all to not fall for their scam like I did.

I love the simplicity of SallieMae in viewing my loan balances, information on those loans, and amount due. Although those are very useful, there isn’t much that gets me excited. I’d like to see a progress tab that shows my progress on paying off my total balance and each separate loan balance. Also a line graph of my progress over time would be nice to see. I like how Student Loan Hero sets up their platform, Sallie Mae should do the same.

I found myself panicking every month if I had paid my loan payment or not, but since I got SallieMae it’s much easier to tell. Knowing if i owe a payment or if I’m making an extra payment is great; SallieMae just makes paying bills a lot more convenient, and there’s Face ID available 😍

There is a reason I’m writing this review as my first, the new update is horrible.

They no longer giver you the option to pay more than the min. amount due on mobile. A very sneaky and despicable thing to do, now you can’t lower your interest by overpaying on mobile.

Sallie Mae does not have your best interests in mind, just whatever makes them the most money. AKA you never paying more than the interest early, and thus you never lower your principal. Their UI is terrible and built AROUND trying to keep you in debt.

They are awful and their whole business mode is OBVIOUSLY built around taking advantage of the students they give loans to. STAY ABSOLUTELY ON TOP OF THEM, make sure you’re principal is actually being lowered, etc. THEY ARE SLEAZY AND DONT DESERVE YOUR TRUST (or business if you have that option.)

We both know what you’re doing sallie Mae. Fix this terrible strategy and fire who cam up with it.

Whoever is reading this please do not take it personally.

I’d give you a 5-star review if this weren’t about to turn out exactly like the housing market crash of 2008 and cause the next Recession. I sincerely hope all of your CEOs get to experience life-crippling loan debt like the rest of us Americans. Since the wage-gap is only increasing between Americans, maybe you should consider lowering your “affordably low” interest rates to affordably low interest rates instead. Or you could just feed the beast and continue being part of the problem, profiting on the suffering of other people. Oh right I forgot you’re a bank.

SallieMae lets you put a “bank” in order to pay but it doesn’t specify between bank or credit card and will accept payment from a credit card and processes it like normal only for it to bounce back a week later and say you are late paying!!! Even though it took them so long to process and your credit card says it never paid them?!? SallieMae is worthless and I have to call each time to resolve and pay on the phone and be bounced around agent by agent - if you have to call make sure you get the person name and agent #number !

Good app with enough details about each of my loans. It is easy to navigate from one loan to next and back as needed. It would have been even better if we have the option to enroll in auto payments in SallieMae itself. If it was already there I wouldn’t have gotten 2 missed payments while my 6 other loans all already enrolled. Good work on SallieMae anyway! Thanks

SallieMae is very simple and the first screen shows you what you owe. I put in my banking information to pay and I got a confirmation that said “paid” and the date. Then one week later SallieMae says my bill is past due and there’s fees to pay along with it. I look in SallieMae and it still shows the date and I paid. Called Sallie Mae and the total for what I should be paying was different than SallieMae and the money was never taken from my account. They fixed everything over the phone but I wouldn’t recommend SallieMae .

My biggest frustration is that I can’t use a credit card to pay my student loans unless it is past due. That is trash. I should be able to pay how I need to. When I need to.

To re review this: praying of college students with 10% interest is trash. College degrees are almost mandatory for bad jobs.... and the fact that they truly do not want to make it possible to pay it back with out you living broke.

I just hope one day they are forced to give all the money back they made us pay. Education should be free

I dislike that it is more difficult to look up past transactions, statements, and to compare and contrast how much I owe to how much I want to pay. I can’t see my history as easily as before. Seems like SallieMae is now just a hub for payment. I used SallieMae to look at more than just what you need to receive from me right now. The new structure makes it seem like you don’t care about anything other receiving payment. It’s much simpler to pay now with the changes but everything else is more complicated.

I tried to made a payment with my bank account number. Just because when I was making the payment and I didn’t put save account for cute payments, the transacción was rejected by Sallie Mae. Sounds like is mandatory to leave your account number on records. I am NOT agree with this condition.