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I’ve been using this app for over 4 years now to keep track of my student loans, and up until yesterday it never gave me any problems. However, yesterday when I tried to log in using my FaceID, it keep just trying to log in and log in and log in. It was an endless cycle of asking for FaceID, so I thought maybe if I just enter in my password it would fix it. Nope! Then, I looked at the App Store to see if I had an update for the app. I did, so I updated the app hoping it would fix the log in problem. It didn’t. I even tried deleting the app and redownloading it, and that still didn’t help! I’m hoping this review will bring attention to this problem, since Sallie Mae doesn’t have an online tech support to contact for app-related issues 🙄

While I was in college and desperate for money to pay for my future I picked your site even though not a single person I knew recommended it. After borrowing from you, I realized why. Once I started paying back my loans I was harassed 4-5 times a day by phone and 1-3 by email. As was my co-signer, my father. The real pressure set in by not wanting to hurt my father’s credit score. Even during the pandemic, which left MILLIONS including myself jobless, your company didn’t cease the harassment. Never will I recommend your company and if possible I will discourage anyone who asks from borrowing from you. I FINALLY used the money I got from my deceased grandma’s estate to pay off my loan because I couldn’t stand to be under this pressure anymore. Now that you have my money DO NOT CONTACT ME AGAIN.

This app is horrible. It is not accurate. Or it’s the reps. I made a payment based on what this app said , it stated no payment was due back in September and the following month received a call for nonpayment. So I paid 125 on September , then I decided to call to see if there was an issue with app and rep told me no and that because I paid double there was nothing due for November. Log into app just to confirm when I generally pay bills on or about November 6 th and app showed $0 amount due. Log in today and says I owe 100 dollars. 50 of which is past due. Ya’ think you can figure this crap out please. No one at Sallie Mae knows really what is going on and di not give accurate info.