Apple Music Status

Last Updated on 2024-10-28 by Apple

I have a problem with Apple Music

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User reports:
No current problems

- The subscription sometimes lasts for less time than advertised.

- The app doesn't always add music to the queue when the play next button is clicked.

- Songs sometimes randomly freeze and don't play.

- Certain songs cannot be played and show the message "content not authorized".

- The app asks for access to personal data and doesn't provide enough privacy options.

- Songs from CDs owned by the user are sometimes greyed out and cannot be played on the iPhone.

- The app may end up driving customers away by limiting their choices.

Common Apple Music Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Apple Music network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Apple Music App
1. On android, goto Settings » Apple Music » click [Force Stop]

Clear Apple Music App Cache and Data:
1. On android, goto Settings » Apps » Apple Music » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Apple Music.

On android, goto Settings » Apps or Manage Apps tab.
Click Apple Music » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Apple Music » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apple Music