The TruStone Mobile App allows TruStone Financial members to manage their
finances on the go. You can use the app to: - Deposit checks - Make
payments - View your transactions - Contact TruStone staff - Find branch
locations - Transfer money between accounts and banks - Set up a...
The app does not show complete titles for bill pay so you can’t tell what you are seeing. You also can’t get the views to change by selecting the buttons so I can’t even see what bills are already scheduled to pay. I have never been able to get it to actually process a mobile deposit across 5 attempts, and when it appears to go through I still get emails that it is not deposited and is actually under review. (It does not say why.) Funds that show as available in the app have been not actually available for transfer, resulting in fees when TS says there are not sufficient funds. I am NOT impressed with this shoddy app as it actually decreases myeffectiveness while adding stress rather than the opposite. Fix it, please!
Good but mobile deposit ok
So far so good on most things! Pretty straightforward on balances, transferring money, etc. Check deposit is just ok. The checks I receive from my work have a “check here for mobile deposit” box. However, TruStone doesn’t recognize that box. I need to physically write “for mobile deposit only” under my signature and even then, every single deposit is “pending further review.” Maybe this is normal for TruStone but worth my last credit union I never had these extra steps. You also CANNOT link your mortgage to your bank account. It is a completely separate site and log in. Again, different from my last credit union. Now I again have that extra step. All in all I’m very happy with TruStone, these should be extras added to the user friendly experience.
Neighborhood Credit union
I opened my account because I could deposit cash tips into my account with the ATM. Turns out the online banking and Truestone application does it all! Easy to view account activity, transfer funds and set up bill pay. If I need additional help the branch associates are friendly and helpful!!
Improvements to app needed
Why does “credit card loan advance” appear for each credit card purchase instead of the actual store where the purchase is made? This is jargon that doesn’t make sense unless you work there. Why can’t I transfer to another persons account through the app? And it’s only available by calling and talking to someone. This is better than the version before, but seriously consider collecting “voice of the customer” to make improvements to what WE need and want from the app. I want to be able to nickname the accounts.
I find this app so useful on a day-to-day basis. I rarely have to contact the bank by phone. More importantly, it is so user friendly even someone whose is not computer literate can use it. However, I sometimes miss talking to the cheery and informative people at the bank’s help line.
Your people are always very helpful and very patient. A lot of people don’t realize elders are not very good at this type of technology that is going on now. Again Thank You Judie Schwartz
Good app, similar to desktop website
The app works pretty well. Only time I can remember having an issue logging in was when the system was overloaded with too many members logging in to see if their stimulus checks arrived. Otherwise the service is great! Can’t think of any major downsides to it.
Ever since I changed over from Wells Fargo I’ve had nothing but problems with this app. Doesn’t always update and it becomes laggy and I have to jump through more obstacles than I ever had to with Wells Fargo. Also just doesn’t seem to be very reliable so I will be closing my account and changing back over to Wells Fargo I’m really glad I wasted my time and money with this company and will not recommend TruStone to anyone and will caution them about it.
Credit Card Loan Advance needs to go!
When looking at credit card transactions I don’t need ‘Credt Card Loan Advance’ at the beginning of every entry! I can’t see who the transaction is from without clicking on it. If it must be there, put it at the end. Get rid of this and I’ll give you 5 stars.
Not only their policies but also the user frendliness of interface. Just became a member a few weeks ago and everything appears to be out of date compared to other financial institutions: refinace underwriting antiquated, held my first deposit of $8,000 for almost ten days, now reviewing every mobile deposit (much smaller amounts) individually before even pending in my account. Taking my money elsewhere soon.
Was fine til latest DOWNdate
I have a 7+ and when the app is opened, everything is now scrambled. Luckily if I click on a particular account, I can see it.
I love Trustone Financial and have a member since 1986 when it was Teachers federal Credit Union..I went paperless to be environmentally sensitive but now I find all sorts of obstacles with the website when I try to view or print my monthly statement. Please make this site more user friendly. I’ll try downloading the app again to see if it’s fixed.
Love the App
Easy to use. I am an avid user, especially because I travel. Never need to worry about payments and deposits!
My App Lags
This app is ridiculous! I have money in my savings and in my checking - it will say I have one amount and then after a few hours say I have another amount and I over drafted. I have contacted the bank but they only say that the app isn’t a perfect - so to use the computer log in for accuracy. Which is completely ridiculous.
Pretty solid, alerts delayed
App is pretty decent overall. ATM locator is not great for finding atms that take deposits. Transaction alerts seem to come at random times, not as quickly as other banks.
Yes. TruStone Mobile is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 4,568 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for TruStone Mobile Is 30.7/100.
Yes. TruStone Mobile is legit, but not 100% legit to us. This conclusion was arrived at by running over 4,568 TruStone Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for TruStone Mobile Is 30.7/100.
TruStone Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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