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by Racervic

I lost my job a couple of years ago and got behind in my home equity loan. I was with Firefly credit union. Instead of working to right the ship, TruStone froze my accounts, stopped my automatic payments and then lied to me about my visa not once, not twice, but three times about it. Had they been upfront about their practices I might have considered changing credit unions or at the very least spent ALOT less time attempting to figure out why my credit card did not work. On my fourth attempt to figure out my credit card not working and fourth trip into their location I was told my credit card was frozen because of my outstanding home equity loan. Funny thing was the loan had been paid in full for two months. I find that working with them is difficult at best. Nobody seems to know what is going on and nobody wants to give bad news. The merger between Firefly and TruStone left a very bad impression with most of the Firefly members that I have talked to and certainly me.

by Best2day

The Trustone use of Banno OLB is a HUGE step backward in functionality compared to the Firefly Q2 offering. So disappointing to lose the advantages of the services that members have enjoyed with the previous online banking product. The product doesn’t display running balances with the transactions. The posted transactions descriptions are useless. The financial budgeting and FICO score features are gone. The account naming feature doesn’t exist. There is more to list here but really I’ll focus my time on finding a new financial provider that brings online tools to the table that are useful. ONE departing comment - Not related to OLB the loss of SecureLock was HUGE. That was a differentiator tool to manage ATM / DEBIT cards.

by Iuskfxkhxgck

I’ve been making extra payments on my car loan. I called several times asking if my extra payment was being applied towards interest. Every time I called I was told it was and when I asked why it looked like it was I was told it was but I’m a round about way. Finally after my third call I reached a person who explained it was not being applied to my principal at all. I’m very upset with the information this bank provides to its customers and will never finance a vehicle with them ever again.