Contact Zenoti Support

by RedSoxIzzie

If this app wasn’t required by my job, I’d never open it. It constantly crashes. I have to CONSTANTLY log back in because it logs me out. Notes cannot be edited and you cannot use proper punctuation. For an app that does so little, it’s endlessly frustrating to use. It’s clunky, it’s slow, it’s completely useless half the time. I’m standing inside the building I work in and it tells me I’m out of my business location. What?! If I could give this app zero stars, I would. I can guarantee the people who gave it five stars were paid to do so or they were the devs of this app. It’s absolute garbage.

Editing to add new complaints: when I click “clock in/log in” I get a red bar across the top saying it cannot be completed. I have to crash the app to log in. Also, when I swipe to go to another day, it will either not swipe, or it will half swipe. Sometimes it will actually go backwards. It doesn’t keep you on the same day when you go back into it. If it’s Tuesday, the red bubble at the top on the calendar says it’s Friday the week before. The entire development team needs to be scrapped. Seriously, START OVER! There’s no saving this horrible app. I can’t say it enough. It’s garbage.

by BethMit

This may be ok for a single practitioner, but it’s awful if you have a full team. We are a busy massage therapy spa.

First, you cannot compress the screen horizontally to view the entire shift. You have to pan back and forth to see more than 3 therapists. When I contacted their support team, they told me, “Just use the list view.” The list view doesn’t show the day’s shifts in relation to each other, so we can’t easily see how we need to coordinate the floor. So they’re not interested adding functionality. They think their useless List view is sufficient.

Second, the Appointments screen doesn’t refresh when a client is checked in. We have a tablet in our break room in the back of the studio that lets us view the Appointments screen to see when our clients check in up front. But it only updates if we manually tap Select Date - Today. So we cannot automatically see when our clients check in. When I called support about this problem, I was told to “enable push notifications on their phones”.

What is so hard about providing basic functionality and utility in your app? Don’t waste your money with this nonsense when you’ll just be given non-solutions to your problems.

by Danniela K

I just think that a business app like this should have the most basic function applicable to all who use this to also “clock-in” for employment. I can ONLY see my own schedule on this app which is so redundant because in the event that I may be inquiring about coverage, I’d have no way to access that information through mobile. I also think it’s so ridiculous how you can’t see the full employee list and access their portals the same as you would on the full site. It’s just a really poorly designed system, and I think they need a full upgrade and turnover.