Hik-Connect app not working? crashes or has problems?

Hik-Connect Status


I have a problem with Hik-Connect

Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.




⚠️ Most reported problems ⚠️

Not working
48.3%

Something else
17.2%

Login
13.2%

Photo/Video
13.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hik-Connect Problems 😠👌🔥

- Account vanishes as soon as you log in.

- Update made all cameras automatically display as Basic.

- System crashes often.

- Company's Tech Support only works bankers hours 9-5.

  214 Reported Issues: 😵🆘🛟🚨📢

Ravi
2022-08-12

Hik connect app not working, cant open show has bug.plz resolve issue asap

Corinne
2022-08-12

Can't open app! I get this app has a bug. I Uninstalled and reinstalled. Turned phone off and on and still nothing. What do I do?

NG WENG SUM
2022-08-12

What happened? the apps crashed after updating. Please rectify asap.

Gilbert Rom
2022-08-12

guess we're on the same boat regarding the crashes Hikconnect app Samsung reported a bug on the app. I think it's the new update of Andriod 12 that cause the problem, I can't view it on my mobile. but on my computer hik-connect is working fine

Nancy FLORES
2022-08-12

Not working still shows the app have a bug , can you pleasexlet us know went this is going to be fix. Thanks

Alex
2022-08-11

App keeps crashing and won't open. Can't access my security system. CCTV or alarm system

Keith Brown
2022-08-11

Please fix bug which is crashing the app! Thank you!

Neal Harrison
2022-08-11

I am a network engineer and install hikvision product on a daily basis. Never any issues until today, I'm assuming an update was released as android no longer works, IOS is fine. Frustrating as all our Devices are android and with over 200 live systems a lot of our clients are having the same trouble and understandably concerned. We actually installed a solar powered system yesterday. The unit cost £1200 + Vat and then installation, travel, hotel, expenses + other costs all came to a high invoice for our client who was extremely happy with the outcome, that was until he woke up today. As a CCTV installation company we will look after this client at a cost to ourselves. I would ask what hik are doing about this for us all out there using there products???

Sameh Goda
2022-08-11

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still not fixed. لا يعمل التطبيق بعد التحديث الأخير

Steve
2022-08-11

Same problem as everyone else. Had no acces to cameras. Working fine until tried today. Opens then closes immediately. Error message saying app has bug. Uninstalled and reinstalled several times on Samsung Galaxy S12, (Android). Please help HIK URGENTLY!

NP
2022-08-11

App flashes a white screen with a message that there is a big to be fixed. It says clear cache. I cleared the cache with no improvement. I uninstalled and reinstalled the app. Problem continues.please assist asap

Craig Jones
2022-08-11

My app won't open, tried to upgrade but not having it. Samsung S20. Hopefully something will get sorted soon.

R Garner
2022-08-11

Hic connect app keeps crashing. Message says app has a bug. Stopped working this morning.

Mateen
2022-08-11

Hik connect on is not loading on my Mi12...rather the app shuts down in a few milliseconds when opened.

Johan Kleynhans
2022-08-11

Application is crashing

James
2022-08-11

The same problem as all the other people, app crashed and no response

Rebecca Pedersen
2022-08-11

Same as many others won't open states there is a bug tried removing and reinstalling.. I have samsung s21

Shamsudeen Kunju
2022-08-11

App not working

Patricia Hayward
2022-08-11

App won't open..message says that there is a bug , to wait for fix...its been 2 days where is the fix..this needs to be corrected ASAP.

Jan O Dwyer
2022-08-11

Same problem as everyone else....when will this be fixed... never again up dating this app. Happens every time

Deon Nolte
2022-08-11

getting error: "Hik-Connect closed because this app has a bug. Try updating after developer provides a fix" Uninstalled and reinstalled app with same results. Looks like many others are in the same boat, when will a fix be available?

ABDUL MATEEN
2022-08-11

App opens and closes in few Milli secs.

ABDUL MATEEN
2022-08-11

The app doesn't opens despite re-installing.

Ivan Jerinic
2022-08-11

I cannot open the app. It crashed right a way and there is no solution to bring it up. It has a bug and its related to new android update since this problem occurred after phone has been updated. Please have a solution asap!

Mark
2022-08-11

It look like google has blocked this app from working because of spat with USA and China app was working fine until android updated on my phone now it just closes as soon as it is started, ive uninstalled and reinstalled it states this app could be dangerous. The app is no longer available in play store for the reason above.

Jonathan Alfaro
2022-08-11

App crashes immediately after starting for milliseconds, tried restart tried uninstalling and re install still doesnt work. Developers must take action ASAP. The same problem that all people. Thanks for your help!

Fabitha
2022-08-11

My hik connect app is not working.. message of hik connect app crashed is appearing in window.. please remove the bugs ..

Darren
2022-08-11

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still the same. When will this be fixed???

Lateefahmed
2022-08-11

Not warking

AB
2022-08-11

My Hik Connect won't open app can't contact them, can't believe how money we spent on these cameras, no customer service

Showing 91-120 of 214

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Hikvision Digital Technology Co., Ltd., developers of Hik-Connect.


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Developer: HIKVISION HQ


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Developer: LT Security

E-Mail: [email protected]

Website: 🌍 Visit LTS Connect Website



About this app

All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.  The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function.  It also allows you to play back recorded video to search every milestone of your life.  It allows you to live view your cameras remotely.  When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.