Hik-Connect app not working? crashes or has problems?

Hik-Connect Status


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Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.




⚠️ Most reported problems ⚠️

Not working
48.3%

Something else
17.2%

Login
13.2%

Photo/Video
13.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hik-Connect Problems 😠👌🔥

- Account vanishes as soon as you log in.

- Update made all cameras automatically display as Basic.

- System crashes often.

- Company's Tech Support only works bankers hours 9-5.

  214 Reported Issues: 😵🆘🛟🚨📢

Michael C.
2022-08-11

My Hik-Connect App continue to close itself when I open it. In few words "DOESN'T WORK!" Please repair the bug as soon as possible. It's a surveillance system for God sake. I need to see at home if everything is alright... Asus Rog Phone 5, Android 12

Patrizia Iemmolo
2022-08-11

The app doesn t open at all. Before this morning It worked fine

Abigail Gowers
2022-08-11

Unable to open the app, occasionally receive a message stating there is a bug, the owner of the app needs to fix. You are the owner. Please fix

Napoleon Tolbert
2022-08-11

My hik-connect on my phone will not open. I tried the step that on the website to connect, but the app still will not open. Could someone walk me through to reconnect the app. Thanks 803-513-2681

Valerie
2022-08-11

Hik connect app after download, crashes and refused to open.

Darryl McCaffrey
2022-08-11

Same issue. App doesn't open.

Steve
2022-08-11

As others say, the Hik-Connect app closes immediately after trying to open.

Darren
2022-08-11

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still not fixed.

Darren
2022-08-11

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still not fixed.

Kesraj
2022-08-11

Hello There is a bug on the app. Saw many users having same issue as app keeps crashing. The issue seems to be with some android versions though as on my work mobile which is a samsung a02s the app works but there is a latency on the time whereas on my s22 ultra it keeps crashing. Please fix this asap.

Allen
2022-08-11

My phone android hik connect app crashed but apple iOS no problem What wrong with the app hik ?

Ram
2022-08-11

cannot open the app, it says it has a bug. any fix on this error?

Nick Avgoustakis
2022-08-11

Same issue as other users.After last update, app does not open. Was working fine before last update. Please FIX this bug or alternatively send pre-update version for reinstall. Think of your reputation!!

Ahmad
2022-08-11

Hik-Connect closed because this app has a bug. Try updating after developer provides a fix - Please help with bug fix

Pol
2022-08-11

It doesn't work. I tried all the possible solutions. You must do something ASAP.

Aps
2022-08-11

Hik-Connect closed because this app has a bug. Try updating after developer provides a fix" Uninstalled and reinstalled app with same results. Needs a fix ASAP.

Esam
2022-08-11

It is not opening The app crashes

Cliff Nash
2022-08-11

App on my Samsung wont open today.working fine yesterday.message comes up saying "App has a bug"

Ray Thomson
2022-08-11

Keeps crashing. SORT PLEASE as a matter of urgency.

Azeem
2022-08-11

App is getting crashed on samsung phone, it just crashed once we try to open. Not able to vies canera. Any update from hik side?

Coldmast
2022-08-11

App has crashed and will not reopen. This is hugely compromising my security perimeter. FIX ASAP HikVision!

Joanne
2022-08-10

App crashes immediately after starting for milliseconds, tried restart tried uninstalli g and re install still doesnt work. Developers must take action ASAP.

Ann Ratcliffe
2022-08-10

I cannot download hik connect on my android tablet. I had it on there and then it said there was a newer version so tried to download it but couldn't It says there is a bug and wait until the developer has a fix to fix it. Advice please

Patrick BERRY
2022-08-10

As reported elsewhere, indicated a bug is present advised to clear cache. Now flashes for a second then disappears. Unistalled and reinstalled but no improvement.

Sandy
2022-08-10

getting error: "Hik-Connect closed because this app has a bug. Try updating after developer provides a fix" Uninstalled and reinstalled app with same results. Looks like many others are in the same boat, when will a fix be available?

Jean-Pierre
2022-08-10

Hi Since today the app flashes a white screen for a second and then closes on a Pixel phone. Tried to re-install does not help.

Andrea
2022-08-10

L'APP SI ARRESTA IMMEDIATAMENTE DOPO L'APERTURA. RISOLVERE PLEASE

Mark Wilson
2022-08-10

Same issue woke up to app not opening,uninstall, reinstalled, phoned Samsung no remedies, Phone is samsung 21 ultra

Artan Ljekaj
2022-08-10

App keeps crashingn Deinstall and install Again crashes

Michael
2022-08-10

On the same boat with u... App flashes then close.... Please fix already!

Showing 121-150 of 214

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About this app

All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.  The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function.  It also allows you to play back recorded video to search every milestone of your life.  It allows you to live view your cameras remotely.  When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.