Hik-Connect app not working? crashes or has problems?

Hik-Connect Status


I have a problem with Hik-Connect

Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.




⚠️ Most reported problems ⚠️

Not working
48.3%

Something else
17.2%

Login
13.2%

Photo/Video
13.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hik-Connect Problems 😠👌🔥

- Account vanishes as soon as you log in.

- Update made all cameras automatically display as Basic.

- System crashes often.

- Company's Tech Support only works bankers hours 9-5.

  214 Reported Issues: 😵🆘🛟🚨📢

Ian Gwynne
2023-11-12

Following the recent iphone app update the app now doesn't work? Previous version works on my other apple devices.

Den
2023-10-15

Notifications switched on yet I’m not getting them on the updated app. Tried all usual and nothing works to fix it.

Barry Donegan
2023-07-30

No padlock icon on video doorbell for over a week. Doorbell does not make any sound. Cannot open door from screens in house

Adel Idais
2023-07-27

It keeps crashing on iPhone 13 plus

Sam Lingwood
2023-07-08

My play back isn't working, been like this for a week now.

Bolton
2023-07-08

How do I get motion activated only on cameras, and should remote handset work

Robert
2023-06-25

My HIK connect has closed. It cannot open because of the bug. I have advised you to fix it and I update it after. Thanks

Stephen Okunola
2023-05-16

On my android phone, the hik-connect app is starting, but the camera footage is not loading. The “streaming” stops at about 84% and after a few seconds the message “connecting failed” appears. I have tried Wi-Fi and 4/5G data. Still nothing. I have even deleted and reinstalled the app.

SAM VARGHESE
2023-05-11

Hikconnect app not working in my mobile with mobil data

Cobus Uys
2023-05-09

Dashcam app crashing. Can login but cant connect dashcam

Juan Zamora
2023-05-08

Keep crashing! It kicks me out!!

Rey Salaysay
2023-04-10

the app in mac mini always crashes when i click the back arrow to view another camera. tnx

Laski
2023-03-15

my AX Pro device suddenly is not showing up on my Hik-Connect, however my NVR still there, anyone can help how can I retrieve it back, thank you

Solikin
2023-03-13

Tidak bisa putar ulang

Laili Kwok
2023-02-12

Hi When I switch to 4G on my phone it does not send notification about line crossing when I test the camera. I have to keep clearing the cache of the app and then it will work on mobile data. Please can you help?

Justin
2023-01-17

Same issue as Wayne Live View is not working on app

Robert E Wayne
2023-01-16

hik app no longer displays live stream but when i tap the picture it updates. So the live streaming is not working

Kelly
2022-12-05

Since iOS update keeps rebooting every time I go on app. Anyone else having any issues?

Dave
2022-11-28

Hikconnect app keeps crashing. New updated app even worse. Please send me a link to go back to the old version. New app is not user friendly. Worst app ever.

Kayleigh
2022-11-16

My app won't let me open my hik cameras on my Samsung says the app has a bug and force closes

Mandeep Dang
2022-10-25

I have downloaded hik connect on android tv through apk file but the app closes very often. It hangs and then closes. Please suggest what to do.

Raja Murtaza
2022-10-19

hik connect app hardening plug in is experiencing anomalies

Jasper Jonker
2022-10-03

Hi My Samsung indicates that the App has a bug and therefore just goes out. Thank

BV Goldswain
2022-09-20

App on iPhone 13 was perfect until 2 weeks ago. Cameras keep going offline although the are perfectly online via computer using IVMS 4200 for Mac

Jawad Afridi
2022-09-07

hik connect app hardening plug in is experiencing anomalies

Sam
2022-09-06

“Recent live view” closes by itself immediately after I tap to open it.

Barry
2022-09-01

It's saying hik connect app has a bug

Robert Watson
2022-08-30

I cannot get my cameras working can I get serviced

Sujith Jayasekera
2022-08-28

Hik-xonnext app does not open at all

Kelly
2022-08-26

App closes by itself immediately after I open it.

Showing 1-30 of 214

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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Hikvision Digital Technology Co., Ltd., developers of Hik-Connect.


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E-Mail: [email protected]

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About this app

All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.  The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function.  It also allows you to play back recorded video to search every milestone of your life.  It allows you to live view your cameras remotely.  When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.