Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.
- Account vanishes as soon as you log in.
- Update made all cameras automatically display as Basic.
- System crashes often.
- Company's Tech Support only works bankers hours 9-5.
When opening app flash screen then app closes straight away. Closed and reopened app also rebooted phone, still the same.
Him Connect is working fine on my iPad. Unfortunately, on my android phone, the app is starting, but the camera footage is not loading. The “streaming” stops at about 87% and after a few seconds the message “connecting failed” appears. I have tried both basic and HD modes, and also Wi-Fi and 4/5G data. Still nothing. I have even deleted and reinstalled the app. No joy there either. But in the iPad, all is well. The android version I am using is Version V4.26.131 Build 210811 It was working a couple of days ago with no issue. Now it doesn’t.
App is not loading, tried delete and install - same. iOS, latest… begin after last HIK update
App just crashes. Tried deleting and reinstalling same issue
Complete guide to troubleshoot Hik-Connect app on iOS and Android devices. Solve all Hik-Connect app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Hikvision Digital Technology Co., Ltd., developers of Hik-Connect.
All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function. It also allows you to play back recorded video to search every milestone of your life. It allows you to live view your cameras remotely. When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.