Hik-Connect app not working? crashes or has problems?

Hik-Connect Status


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⚠️ Most reported problems ⚠️

Not working
54.0%

Login
16.5%

Photo/Video
16.5%

Account
4.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hik-Connect Problems 😠👌🔥

- Account vanishes as soon as you log in.

- Update made all cameras automatically display as Basic.

- System crashes often.

- Company's Tech Support only works bankers hours 9-5.

  214 Reported Issues: 😵🆘🛟🚨📢

Nick Webb
2022-05-16

When opening app flash screen then app closes straight away. Closed and reopened app also rebooted phone, still the same.

Philip Meadows
2022-05-15

Him Connect is working fine on my iPad. Unfortunately, on my android phone, the app is starting, but the camera footage is not loading. The “streaming” stops at about 87% and after a few seconds the message “connecting failed” appears. I have tried both basic and HD modes, and also Wi-Fi and 4/5G data. Still nothing. I have even deleted and reinstalled the app. No joy there either. But in the iPad, all is well. The android version I am using is Version V4.26.131 Build 210811 It was working a couple of days ago with no issue. Now it doesn’t.

Hrvoje Muzinic
2022-05-02

App is not loading, tried delete and install - same. iOS, latest… begin after last HIK update

Aryn McNay
2022-04-29

App just crashes. Tried deleting and reinstalling same issue

Showing 211-214 of 214

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Common Hik-Connect Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Hikvision Digital Technology Co., Ltd., developers of Hik-Connect.




About this app

All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.  The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function.  It also allows you to play back recorded video to search every milestone of your life.  It allows you to live view your cameras remotely.  When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.