Metrolink Reviews

lMy friend and I decided to take a trip on the train and purchased our tickets on Metrolink . We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on Metrolink to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.

if im trying to go somewhere in a city ive never traveled in, im going to want to be extra cautious and purchase my ticket ahead of time. if i am traveling in the morning, im going to want to purchase it the evening before i travel (at the earliest). i purchased my ticket at 5 oclock today and ive only been given ten hours to use it. Metrolink says they are same day use tickets, which should mean that the tickets last for 24 hours. but instead they only last 10 hours, which means i just lost 17 dollars because the people who made Metrolink dont have any functional understanding of how long a day is. give me back my money

DO NOT TRY AND BUY YOUR TICKET IN ADVANCE!

I learned the hard way and didn’t read the reviews. I was buying a ticket at 9pm for the next day. I found out that there was an EXPIRATION TIME OF 5 HOURS AFTER PURCHASE!

It only states that purchases are not refundable, I wasn’t able to find where it states that each ticket has an expiration time after the purchase. Completely lost my money. The most logical thing is that a ticket expires after you use it, or at least a whole 24 hours!

You might as well just buy your tickets at the station.

Metrolink shows a complete disregard for basic convenience. Never in my entire life have I not been able to look at train schedules before purchasing tickets. As well as that, it baffles me that no where on Metrolink is there any indication of the expiration time limit that applies to one way tickets. Had I know that the tickets I was buying for a week in advance would expire at 3 AM the next morning, I would have never used this completely useless app, and my money would not be wasted. This aspect of this app’s ticket buying process itself is completely irrational to me. Why is it that I am unable to buy a ticket for a future trip on Metrolink?

My suggestion for this app is to address these issues, otherwise I can’t fathom using this feature any time soon in the future. Overall, an extremely disappointing and frustrating experience. My advice for people considering using Metrolink is to save their time and money, and use a different train service.

NO updates from ML until 1-2 hours after incident. “Where’s My Train” feature used to work, but now trains disappear from map after 10 seconds, rendering the feature 100% useless. In sync with this app’s on-time performance which also garnishes 1 Star...meaning that occasionally they are less than 30 minutes late, but never count on it.

Needs work. Why can’t I see the route without buying a ticket? Supposedly there is some route from station A to station B that I need, but Metrolink won’t tell me the route or how much time it takes unless I purchase the ticket. If I search the same route on google it tells me I can’t get there my this app. Why is it so hard to find out this basic information without buying my ticket?!!!!

Metrolink is great if you want to flush your money down the drain. Booked a ticket for the next day only to have it “expire” with no refund before my trip so I had to buy it again. Hey you idiots, how about a WARNING or NOTICE that tickets EXPIRE eight hours after purchase???? Like, BEFORE you click purchase instead of on the T&C screen after you’ve purchased? I hate you.

Unbelievable. I have an early train tomorrow morning so I bought the ticket tonight and just found out it expires at 3am - before my train.

This is an absolutely disgusting way of doing business. There is NO REASON the system should work this way. I’ve never seen another like it and I’ve traveled all over the world by train.

Utterly insane.

Metrolink would be great if it were 1985. They push and push for riders to use Metrolink but with so many people riding to Union Station LA and no support for subway use this is such a waste of time. That and the terrible UI/UX it is actually worse when the conductor comes to check tickets because it takes extra time for people to get out their phone, open Metrolink , etc while he/she waits to scan the digital ticket. I wish this app would spend less time developing a useless app and more time on keeping their trains on schedule. I would gladly use paper tickets in exchange for the trains being on time at least once a week.

Have been using Metrolink for a year now. It’s fine for buying tickets but the schedules are not updated here, I missed a train because of that. Use Transit or Google Maps instead for schedules, they make it easier to search, anyways. The fact that you can’t get a refund on an unused ticket is annoying.

Found that there are limited numbers you can move Metrolink from device to device. This is a very impractical feature. Also, transitions between screens are bizarre.

I used to have a free app that was easy to navigate, and useful too, then it vanished on Metrolink Store and this was my only option. Why is it missing so many easy options, like being able to change the direction of a route with just a tap? When I search for a trip, I have to use pull-downs to completely reset the stations.

It’s ok, but why do I have to go through the machinations of selecting and purchasing a ticket to get any schedule information? I want to plan my trip BEFORE it appears that I’m going to have to pay for it, especially since I can only purchase the day of the trip. It makes Metrolink unusable except for the day you want to depart.

Would be WAY easier if the “ticket info tab”would tell us the basic information of exactly what platform and what # of train we need to get on.......

Another app that takes you to a webpage.

Update: It’s great to be able to navigate through Metrolink for schedules and train status. Good update. 👍🏽 for you this app. Now if I could scan the mobile ticket for the Gold Line I would add one more star.

It’s not bad probably the best way to pay. Can use some updates like having the option to look at schedules in app rather than link you to the webpage sheeeeeeesh

It’s a really great app. It’s very convenient when having to buy a ticket and the machines don’t work or are out of service at the stations. It’s missing some features though like allowing to use promo codes on Metrolink when getting a ticket. Other than that, I think it’s a very good app. I also think it would be better if they added the alerts on Metrolink as well rather than just twitter.

Buying a ticket is simple and straightforward. Payment method is saved and route reference info is useful. The UI looks good and I haven’t experienced any issues with it. Solid app.

As a first time user, taking Flyaway from LAX to take the this app (from LA union station to Moreno Valley), I had no issues buying a ticket and using Metrolink . Maybe the recent update addressed the problems most users have complained about. So far I had no issues. Will def use again!

The latest update addresses everything I’ve ever wanted from Metrolink .

The ability to QUICKLY get to my current pass from a 3D press finally makes this worthy of 5 stars from me.

As others mentioned, bar codes at the station turnstiles work only about 50% of the time. Maybe make it bigger? Not sure why this is such a weak link.

It’s a really great app. It’s very convenient when having to buy a ticket and the machines don’t work or are out of service at the stations. It’s missing some features though like allowing to use promo codes on Metrolink when getting a ticket. Other than that, I think it’s a very good app. I also think it would be better if they added the alerts on Metrolink as well rather than just twitter.

So nice to just buy them with Apple Pay and not worry about waiting at the station kiosk.