Contact SanDisk iXpand Support

Sandisk, don’t bother to reply with one of your generic “fixes”. After reading the reviews, this product has caused MANY people to lose their IMPORT pictures/files and your lame “fixes” are a sad attempt to help people that you have left high and dry with this product for iOS users. I have tried all of the fixes seen online to get my phone to acknowledge the memory stick (brand new iPhone 12 pro). I feared buying a “photo memory stick” that requires an app with it to work. I should have done more research for the few memory sticks that do not require an app. I’ve now lost access to 11,000 photos of my kids adventures over the past 5 years! Thanks sandisk for such a wonderful product. My Mother is also having the same problem after being able to download without trouble the first few times. Now the phone just repeatedly asks to insert memory stick no matter how many times it’s unplugged and plugged and the app is uninstalled and reinstalled. Both phones are running up to date iOS. DO NOT USE OR ACCEPT A FREE SANDISK IXPAND EVER FOR IOS DEVICES!!!!!!!!!!!!!!!!! YOU MIGHT AS WELL JUST DELETE ALL OF YOUR PHOTOS INSTEAD OF TRYING TO USE ONE OF THESE, (It would be a lot less frustrating than trying to use this product on new iOS devices).

If you read my review of an earlier version of this program, you can stop here and understand that this version is worse. BACKUP DELETES FILES FROM ALBUMS RANDOMLY! Even after you press “DO NOT DELETE”. You can’t turn it off and I can’t figure out why those particular photos were selected. One backup, 20 images apart generated a backup of over 9,000 images. WHY? There were only 20 that needed backing up! Worse, I had to babysit the backup because it froze what felt like every 10 seconds. Restore still restores the whole library, without restoring your albums. Go figure out which copy to delete from your library. Better yet, try recreating albums of 500+ images. (Hint: IMHO, IMHO, IMHO this program is #2 on the list of don’t touch.) But what do I know? I only brought a company from the age of VAX to PCs, *nix, and server farms. ALL needing reliable backup and restore not of just libraries, but individual files in specific sub-sub-directories. OTS software handled this with proper aplomb, why not from this manufacturer? BTW - my PHOTOs library currently contains almost 24,000 images. Copy ONLY copies in DATE ORDER.

It is impossible to copy more than one file at a time to an app. The popup menu that is supposed to allow this after selecting them is nonfunctional; any icon you click has does nothing. The developers have also systematically removed in-app functionality which would force you to copy content to other apps, but as I said, this is impossible. And after being forced to try to copy one file at a time, you have to go through several superfluous steps because it first tries to play the content (which as I said, it now rarely can), then after overriding that it will try transfer any video or document to the photo library first, assuming it doesn’t just crash or kick you back to the menu which it does more often than not. If you manage to override that, maybe it will copy the file, though the progress bar always stops at the same place so you have to manually check in the other app. Which will kick you back to opening SanDisk menu, of course. Incompetence all around.